I go here a ton, every time the staff are so understanding. Just make sure to say the dish is for an allergy.
DO NOT GO HERE. Seriously a complete and utter lack of understanding of gluten sensitivity. After watching them prepare my wife’s food in all the exact same areas as the regular noodles. They brought it out and I explained that is not gluten free, the manager at the time apologized and brought it back. I again went out to watch them make it. The manager explained to the person cooking we were returning our food. They both laughed and shook their heads. Seriously?!? The person preparing the food then started to cook it the same way, in the exact same areas as before. In the past when eating at Noodles when we brought up a “gluten allergy” a manager had to come and verify the order with their code. I have no idea why this is not in place at this store. This whole store needs a complete retraining. I will be contacting the store manager Monday morning for the utter lack of respect and understanding of gluten free allergies.
I have had good luck with the Zoodles there. They just got rid of their Allergy Alert button and went Gluten Sensitive instead of Gluten free for their items. Make sure to specify celiac, and ask them to yell it back to the meal prep team and they will. Join their Eating Gluten Sensitive at Noodles FB page and weigh in. They listen fairly well.
I stopped eating at Noodles many years ago as I had numerous reactions when eating GF options at any of their locations. I noticed online that it seems that some locations were taking additional steps to help prevent cross contamination so I decided to give them another chance. Over the last few months I had the "gluten friendly" mac and cheese with grilled chicken and have not had any problems. I feel comfortable eating at Noodles moving forward.
Most of the time, I have a good experience here. However, once I had a random gluten noodle in my food, and tonight ordered Pad Thai, only to get home and find out (after calling because the noodles looked different) that they ran out of rice noodles and decided (without asking or telling me) to substitute for the ramen noodles. I will say that it's partly my fault tonight I was in a hurry and didn't type in "gluten allergy" in the comments. However, as they put these things on their website as gluten-free, I felt it was important to give anyone else a heads up to ALWAYS check your food when you order here.
Very hit or miss there. Left after eating pad thai feeling "off" and a little foggy. Dont think they use a separate pot for the rice noodle vs the wheat noodles. Think that is going to be the last time I chance it there.
Staff was knowledgeable but that did nothing when it came to the food. I was so sick and I ordered the only "safe" gluten free item (mac n cheese with gluten free shell pasta). What surprised me, too, is that ALL of their meat has traces of gluten, so I could not order any protein.
Very yummy! My husband and I both got GF Wisconsin Mac & Cheese. Neither of us got sick.
Ordered the gluten friendly pipette Mac and specified that I was celiac so there could be no cross contamination. Brought my food home and there was a penne noodle mixed in with my Mac. I called to ask if they had gluten free penne and they said they did not. The person who answered the phone did not seem to understand that this was bad and that I could get very sick. After explaining the situation to the manager he offered to send me a coupon for a free bowl. DO NOT eat here if you are celiac or have a severe gluten allergy because the staff is not knowledgeable.
If you are celiac, don't go there! This is really just for people trying to eat less gluten. I had zoodle Mac and Cheese and it came with breadcrumbs. They exchanged it bit then I had some regular pasta in my plate so wouldn't recommend.
Cashier was very knowledgeable about gluten free options and cross contamination. Assured me that noodles and grilled chicken were cooked separately and that they take precautions to avoid cross contamination. They have several menu item marked gluten free, but the cashier said that they could make several other items gluten free as well by substituting gf noodles as long as the sauce was gf (you can also look on their allergen menu). I got the zoodle pesto with grilled chicken and it was great!
Definitely not the right information listed on here. Went here after looking at the link with very detailed info that seemed to be a great option. Definitely not. Not very friendly and when I asked about gluten free options she said no but then brought me a gluten free menu that was extremely limited. We walked out to go somewhere else.
They didn't listen to my request to cook the gluten free noodles in separate cooking water (not in the same pan) as they cook the "normal" noodles. When I complained when I saw them do exactly what I didn't want them to do, they said that they'd remake my order. I had to go to the restroom and they swore that they fixed my meal correctly. I got so sick and will never be back.
It's a chain and it has GF options, like several. Even a few GF Vegan and plenty of vegetarian options too. I can't speak for cross contamination, but the menu was very clearly labeled with GF and Vegetarian options. Definitely works in a pinch.
We ordered online and said we had gluten and dairy allergies, but when we got the food it had cheese on it, also apparently the meatballs with the spaghetti dish had gluten In them(which we read online after we ordered). I haven’t had this issue with other noodles and companies before.
Menu with gluten free selections. Chicken with zucchini spirals was delicious and I didn't get sick! The staff seemed to have a procedure for gluten free prep and the order staff referred to management when I asked a question they weren't sure of. The order staff seemed to understand importance of my situation. I'll go again.
There were a few options. I had the gluten friendly Mac n cheese and it was delicious with no reaction. They did ask if I was ordering gluten free due to an allergy, but I'm not sure if that means they do anything different in food prep or not.
We ordered from Uber eats and said we had a gluten allergy and got the gluten free pasta and there was a random noodle that I found at the bottom that could have been a regular noodle so beware of cross contamination
Several gf options and they have zucchini noodles or corn/rice noodles that can be subbed in any dish. Staff was very helpful
Both my hubs and I ordered GF meals. We both found crunchy pieces of fried chicken in our dishes and when they took mine back to be remade it looked as though they just put fresh cheese on top. Really disappointed.
Honestly, not sure about cross contamination in the back of the kitchen. I have eaten here twice and loved it. I have gotten it to go and the pasta holds up and tastes good. Worth a try