Review of Outback Steakhouse

2063 Huguenot Rd., Richmond, VA 23235

Overall Rating

Review


Update:actually went back 4 times in late 2020/early 2021 and got glutened 3/4 times. I’m certain there is an undeclared allergen in either the steak seasoning or salad dressing. Only time I did not get sick was when I had a baked potato with just sour cream. 2016 review:Hit or miss, recently a total miss. Go to Firebirds across the street instead. I had better luck at this location two years ago compared to recently; hence 2 stars rather than 1. Salad had a single crouton on it and evidence that another had been picked off. I sent it back and stressed I have Celiac and please be careful. Brought me another and started eating and saw there were crumbs on the cucumbers. Then they brought my steak out on the same plate as my husband's fries, which are not GFree at all (we were sharing the steak and I had specified it needed to be in its own plate, the fries were specifically ordered as a separate order). I asked the manager and she said the kitchen staff didn't know and she would get us new fries. That wasn't the issue, so clearly she did not understand either which is frightening. I anticipate possibilities for cross contamination at such places, but total inability to even plate the food safely is ridiculous. Needless to say, 40 minutes later I was in pain. Too many errors, I have no confidence in their ability to take allergies seriously.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Updated 3 years ago

Celiac