Panera

1 rating
$ • Restaurant
Reported to have a gluten-free menu
Reported GF menu options: Salad
2320 Black Rock Turnpike
Fairfield, CT 06825

Top Reviews


Not celiac

Overall Rating

Review


Walked in with some girlfriends after the gym to order a soup knowing it’s one of the very few things Panera can say that is gluten-free. When walking up to the counter I asked the waitress what on the menu was gluten-free… She stared at me blankly and then said “we don’t have anything that’s gluten-free.” I told her on the website there was a designated gluten-free menu and she said “if it’s on the menu then I guess…” I said back to her “it’s either gluten free or not..” I understand that you cannot guarantee due to cross contamination, but it would be nice if you could make it known to your employees how you could accommodate certain allergies. I ended up ordering the turkey chili with no problems, tasty, but the encounter itself left a bad taste in my mouth.

Updated 2 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Gluten-Free Menu
  • Salad

Categories

  • Kid Friendly
  • Lunch
  • Restaurant

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Reviews of this Chain

Celiac

Overall Rating

Review


I had a salad, didn’t get sick. But the employees are fairly clueless. I spelled out very specifically that I did NOT want the side of bread, and it still ended up on my tray. Thankfully on the side, not on top of the salad.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Celiac

Overall Rating

Review


I ordered a strawberry poppyseed salad and a smoothie. The service was fine but the food made me sick due to cross contamination.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Celiac

Overall Rating

Review


Very frustrating when trying to get clear and concise information on product ingredients. They have little to no information on the green teas they serve. Their OJ states only fresh squeezed oranges, however their nutrition facts says 37g Carbs, 30g of sugar-seems to be a lack of full disclosure here. PB has zero ability to accommodate gluten allergies. The employee at the register tried to be as helpful as possible, was also great about acknowledging the dairy allergy and accommodating for that.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— None

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Other


Other Characteristics
  • Good for breakfast/brunch
  • Good for dairy-free
  • Good for lunch
  • Good for takeout
  • Good vegan options
  • Offers online ordering
  • Offers outdoor seating
Celiac

Overall Rating

Review


Website warns food is not for customers with celiac, heightened gluten sensitivity, or wheat allergy. In other words - they don’t commit to be careful about cross contamination.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Celiac

Overall Rating

Review


I ordered off the gluten free menu. Manager reinforced to the cashier how to tag the order as gluten free and that she would notify the prep line. Order arrived and I found fried wonton wrappers under the apples on my salad. These were definitely not gluten free. I approached the prep person and she appeared confused, did not understand that the item contained gluten and was meant to be left off the salad. The manager apologized and prepared a new salad. Panera has the safety measures in place and the manager knew them, but if the employees on the prep line aren’t trained then the policies are useless.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Other


Other Characteristics
  • Good for breakfast/brunch
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Good selection of healthy options
  • Offers delivery
  • Offers online ordering

More Info