Panera

Review by Eric Henning

14806 Baltimore Ave, Laurel, MD 20707
Not celiac
1 month ago
Not celiac friendly

BE CAREFUL! Many Paneras (for example, the one in Russett) can do gluten-free meals. This one has major problems. I have gone here for more than two years, so the following is based on a reasonable amount of experience. First, they have high staff turnover. Every time I visit, there is a completely new batch of people taking orders. Second, they don’t train their people well. Most of the time, when I say the words “gluten-free,” I am met with a blank stare. The ones who do know what it means inevitably ask me if I want bread for my side!Even on good days, the kitchen gets orders wrong more often than right. That’s why I have very low confidence that they know how to avoid cross-contamination. I have had meals here without problems, but I don’t go here very often. If you have a severe allergy, you should stay away.