These people just can't get a simple order right and it starts at the top with the GM. She doesn't seem to care and would rather make excuses than fix the problem. We have been there 5 times and our order has been wrong every time! Pass on this place and hopefully they go out of business so we can get something better there...
Walked in with some girlfriends after the gym to order a soup knowing it’s one of the very few things Panera can say that is gluten-free. When walking up to the counter I asked the waitress what on the menu was gluten-free… She stared at me blankly and then said “we don’t have anything that’s gluten-free.” I told her on the website there was a designated gluten-free menu and she said “if it’s on the menu then I guess…” I said back to her “it’s either gluten free or not..” I understand that you cannot guarantee due to cross contamination, but it would be nice if you could make it known to your employees how you could accommodate certain allergies. I ended up ordering the turkey chili with no problems, tasty, but the encounter itself left a bad taste in my mouth.
BE CAREFUL! Many Paneras (for example, the one in Russett) can do gluten-free meals. This one has major problems. I have gone here for more than two years, so the following is based on a reasonable amount of experience. First, they have high staff turnover. Every time I visit, there is a completely new batch of people taking orders. Second, they don’t train their people well. Most of the time, when I say the words “gluten-free,” I am met with a blank stare. The ones who do know what it means inevitably ask me if I want bread for my side!Even on good days, the kitchen gets orders wrong more often than right. That’s why I have very low confidence that they know how to avoid cross-contamination. I have had meals here without problems, but I don’t go here very often. If you have a severe allergy, you should stay away.
Ordered our usual Fuji Apple Chicken Salad with a packet of potato chips. Manager came over to confirm order and allergy handling needs. We know it’s a potential risk with all the bread around, and aren’t sure how separate the salad prep area is, but so far, no cc symptoms...
Staff not at all knowledgeable, didn’t know what GF is, had no idea where to find GF info, and have no items on menu other than salad (but with few dressing options that are GF) that are “maybe” GF.
The woman taking my order was rude and annoyed that I asked her what gluten free options there were. She said nothing was gluten free except salads. I took my chances with a salad (went ok) but she was extremely rude and not knowledgeable about gf options.
Not many choices, but the Fuji apple salad without the side of bread is good.
I had a good experience with the staff so I’m giving a 5 star review. They took all necessary precautions and took my wheat issues very seriously. Although they weren’t very experienced in the matter, they really went out of their way to make sure I was taken care of.
I have Celiac, and I work for a different location(didn't want my manager to think I was bad-mouthing our restaurant), but I know how Panera trains their staff, and their policy on gluten-free food. Panera is unsafe for Celiacs, which is why they say they have "gluten-conscious" menu items, but not gf. Unfortunately, the veggies for the salads are cut on the same cutting board as all the bread. There is flour in the air that they dust on the bread after it's done baking. The bases for all the soups are processed, and I doubt that they are processed on a dedicated gluten free line. At my location, I ordered an iced coffee and I asked the barista to change her gloves, and she argued with me. Maybe at some locations, the staff are really sweet and will try to accommodate you, but, even if they try, chances are the food is already cross- contaminated. Since I work there, I only trust coffees and teas that I have prepared myself, soda from the machines, and certain canned drinks that are certified gluten free.
Panera is always a bad choice for those with celiac. I ordered a salad gluten free and it came with some sort of croutons on top. When speaking to the manager, she tried to defend the staff, saying that they cannot prevent cross contamination from occurring. First of all, this is not cross contamination, but a blatant disregard for my dietary needs. Second of all, she didn’t even apologize! I would not recommend.
Not a huge selection, but the potato soup is gluten free and very yummy. Corn chowder is also gluten free but I believe it’s seasonal. I had the Greek salad with the potato soup and chips. Delicious teas and lemonades. For dessert try the coconut macaroons or the Triple chocolate with walnut cookie which are both gluten free. Delicious!
We are not welcome here. Manager was extremely rude when I inquired about gluten friendly options. He even denied having salads that were GF even though the national website says they have salads and more. Guess he was warning me about unsafe kitchen conditions so i took his word, left, and will never return. even complained to corporate but got a “pat” response.
We have tried to eat here many times and each time there's some error that makes the food unsafe to eat. They have put rolls on top of gluten-free salads, even though I've made it clear that the entire order is gluten-free. They've forgotten the chips that were substituted for a gluten roll, it's always something.
From Panera site: Avoiding gluten? As long as you don't have celiac disease, a heightened gluten sensitivity or a wheat allergy (in which case you should check with your doctor), we've got some great options on our menu that are made without gluten-containing ingredients, and could be just what you're looking for.**
Absolutely the last time I give these guys a shot at my business. I know I can look it up on line but my connection was slow so I ask the young man taking the order if they had a gluten free menu as I know they have options. He ran to the back and came back and said it's marked on the menu. I looked and it isn't. The manager could not take time to talk to me so that's it for me.
We ask them for an allergen menu. The staff didn’t even know what it was. Finally a manager said “allergens are listed on the regular menu.” Peanuts are. Nothing else. We left.
The panera off 135th: I told the cashier I had a severe sensitivity to gluten. Ordered a fruit cup and literally watched the girl go from making a sandwich to picking up my pieces of fruit with same gloves and placed them in my cup container. I don’t like to make a scene and I was naive and thought I could just wash the fruit off with a wet napkin. Nope I got sick and was bed bound for two days. The soup I ordered may have had cross contamination as well. I was having pain 20min after eating the food. I will never go back. 😭
This Panera was built this year, so wanted to add to the app so people know about it. Gluten free list online updated quarterly. Love the new gf chocolate walnut cookie. I’m celiac and never gotten sick.
The manager came out with an allergen list to help me order something gluten-free. They list vegetarian and low fat on the menu, but it doesn’t specify gluten-free. I checked my food with a Nima and it was gluten-free, had the corn chowder with a salad.
Google for current GF menu but NOTE Panera is not celiac friendly as no guarantee there's not cross contamination due to the daily making of bread. Even states such verbiage on its GF menu item listing. Menu is dated so check back for updates or each time you might eat there. Salads, some soups & even claims one of the cookies is GF.
Not many potentially GF offerings, which surprised me given Panera’s emphasis on healthy food. The counter person as much as said that they really didn’t really have that option, and that cross contamination was really not accounted for. Had a salad that I think met requirements, but didn’t enjoy much. With a little thought, Panera could do much better in this area.
Not impressed. I ordered delivery and they put a baguette (when I asked for an apple) in the same bag with the (unsealed) “flourless” cookie. I won’t risk it from here again.
If I could give it zero stars I would. I had an Asian salad where I’d asked them not to add the wontons, and there were still 2 wonton strips on there. Luckily I don’t have an immediate reaction, though I am a true celiac. I explained that I had celiac and got blank stares. Don’t go there.
Not helpful in the least when looking for GF options. They gave me a binder to find something to eat. I get that it is originally a “fresh baked bread” place to eat but they have got to get current and provide GF options that are easy to spot and order from.