I had eaten at a different Papagayo location a few times without issue. Generally quite accommodating. Went here last night and ordered off the GF menu. Waiter asked if my allergy was “severe,” to which I said yes. He then said “so you know, cross contamination in our kitchen is very severe.” I asked if the kitchen was able to prepare my meal in a safe way. He stated his concerns with the cross contamination again and then left to get the manager. The manager stated they could make it safely with slight modifications. I didn’t get sick, though I probably won’t be rushing to go back. I appreciated the waiter’s honesty and willingness to help but I was not expecting that sort of response based on previous reviews.
They have a dedicated gluten-free menu and the staff is well trained and super flexible/accommodating. They even offered gluten-free chips and explained that they used a shared fryer (the chips were extra cost and from a bag that they open right at your table). Just the peace of mind of knowing I was eating somewhere safe was worth more than the price of a bag of chips!