The staff at Pappasito's Willowbrook was careless and made my son and I sick yesterday. We were part of a 16 person group for a family birthday party. At the Pappasito's on 290 in Houston, we have been able to safely eat out. At that location, the waitress brought the kitchen manager to speak with us as soon as we mentioned gluten free. At the Willowbrook Mall location, we were given gluten free menus by the hostess when asked. The waiter seemed dismissive. When we asked for baked chips and a separate bowl of salsa, he had a staff member bring it to us. Many of the staff members who serve chips and salsa speak little English. When the chip basket that my son and I were sharing was dwindling, we asked for more baked chips and salsa. The staff member assigned to bring the second basket brought us the wrong chips. They weren't the regular chips and they looked like baked chips. My son, who is 14 and devours food, stopped eating the chips right away because his stomach hurt. When the waiter came back around, he noticed that they had brought us cerveza chips instead of baked chips. Cerveza is Spanish for beer. I don't know if the chips actually had beer in them. The may have just been the chips served at the bar. They told my husband, while I was sick in the bathroom, that those chips shared a fryer with gluten. The manager was appalled and very apologetic. If you need to eat at this location, I would recommend asking for a manager from the beginning. If you are choosing a Pappasito's location in Houston at which to dine, I would recommend the 290 location. I will never trust this location for a safe meal.
Pleased to find out they now have a separate cooking area along with there GF menu.
very fast and excellent service! Good was very good. HE menu that had about 12 options on it.
Very limited gluten free menu. Neither the chips nor the fajita meat are gluten free. Gluten free options include tacos and chicken on corn tortillas. Disappointed in the gluten Free Tex-Mex options.
Gluten-Free but Greasy This busy downtown location does have a separate GF menu, special handling in the kitchen and GF meals come marked with a little wooden stake. Know that their regular chips are NOT GF. They have baked chips that you have to ask for and they are different, not very delicious. There is variety on the menu. I had the enchilada meal with beans and rice, all of which were greasy and what I considered fast-food quality.
Good selection of food, dedicated menu, no GF beer though. Staff (even at the bar) was careful and understood.
I am pretty sensitive to gluten/dairy, and eat here an got sick.
I have eaten here numerous times and never been sick. They have a gluten free menu and they have baked chips. the food comes with a little gluten free stick most times and if not i just confirm. i have eaten at other locations and been just fine and i am very sensitive.
Very Knowledgeable staff. Sat at the bar, ordered off of the gf menu. Extremely fast service. I will be back when next at DFW.
My daughter and I have Celiac. We split the tacos with rice and beans. Very good and did not get sick.
The staff were very accepting and knowledgeable about gluten. When asked, we told them that my daughter had Celiac and the manager even came over to confirm and to explain how they handle GF. Great food, great GF menu, great staff... but the baked chips are ughhh. 5 stars
They had a gf menu with a lot of options and the waiter seemed knowledgeable. However, they brought out enchiladas with flour tortillas. I confirmed with the different waitress who brought them out that they were gf, and she said she didn't think so. She brought them back and a manager came to talk to us and said our waiter hadn't entered the meal as gluten free. They brought a new dish that was absolutely delicious and didn't have us pay for my meal.
Amazing for an airport terminal. Ordered a beef and chicken taco off the GF menu. Their fire roasted salsa was awesome! Manager came to table to assure me my meal would be GF.
Menu looks alright. Very expensive. Gluten free baked tortilla chips they were awful. They did have gluten free Chili con carne enchiladas. Had the cheese ones and were amazing but here I am with in 20 min in the ladies room during a state semi finals high school football game at NRG stadium. We drove to Houston just for this! Celiac friendly I don't know. They seemed knowledgeable but I'm still sick.
GF chips taste like toasted cardboard and there could be more GF choices on the menu, otherwise the food is good. A bit pricy though, average entree price starts at $12 though the portions are pretty big!
The servers are not knowledgable what so ever. If you have a true allergy, ask for the chef to come out. They have actual GF corn tortillas...however, because the staff has no clue they will serve you the corn ones made there (which contain wheat). Be careful!!
I have celiac but do not show symptoms so cannot speak to that but they have a GF menu & kitchen manager Alonzo came out to discuss the safe prep practice. He made a recommendation for items that do not come in contact with gluten & their process for safely preparing items that do. I felt comfortable after reading recent reviews & speaking to the well informed manager.
4 stars only because there is just one selection. The food was great. The only option is the soft taco platter with corn tortillas, shredded chicken or ground beef. Served with rice and beans. I had the shredded chicken. It was delicious and causes no reaction. The cashier was actually very knowledgeable. She seemed very young, so I was impressed that she knew about the risks of cross contamination and hidden ingredients. It's hard to find truely gluten free food at the airport, but this little counter service restaurant in Terminal E at IAH is wonderful.
Gluten free chips and enchiladas. Table side guacamole. Not a gf kitchen but a separate area.
Separate GF menu with a pretty good selection of appetizers and entrees. Apparently the chips are not safe but they will bring you baked chips. (Not as great as fried chips, but the tableside guacamole is enough to carry the day.) The manager came out to talk about my meal and they seem to take things pretty seriously.
Seperate GF menu and knowledgeable wait staff. Plate came out with a GF marker so I knew I had the right plate of food. Large Portions and good food. Better than expected for an airport.
This was the best Mexican food I think I've ever had outside of California. I ate an incredible beef brisket soft taco that was very flavorful but also very fresh. That being said, their seafood is what you should go their for. The fish comes in fresh daily and tastes amazing. Everything was amazing. The only catch is that the fajitas are really expensive on any day but Wednesday.
Great food and big portions. Waiter was knowledgeable on the gf menu and offered to do a sampler if desired. Went with 1 beef and 1 chicken taco with rice and beans and was filled up. Great option for airport food.
I was nervous about going here because it seems it would be very easy for cross contamination to occur at a Mexican restaurant. The GF menu was small, as most are, but well rounded. I was worried I may not be able to have any chips but they had baked chips which were very good. I chose to avoid the Mexican rice even though it was considered GF because of the spices which sometimes doesn't sit well with me. The staff was very helpful and seemed knowledgeable. My belly feels great. A very pleasant experience and I can't wait to go again.
Would not recommend this restaurant to anyone with celiac. I'm sitting in the restaurant right now. Took my family out to dinner as I'm visiting from Nashville. Their carne asada & chicken is marinated in soy sauce and contaminates the entire grill. Also, they make flour tortillas inside the kitchen so wheat flour is airborne inside their entire kitchen. I opted not to chance getting sick so I did not order anything. My family's meals look and smell great though. It's very frustrating that restaurants are capitalizing by the "gluten free fad". Just because they have a gluten free menu does not mean it's gluten free. Wheat flour in the kitchen? Soy sauce on the grill? No thanks-not worth being on my back for over a week. Go at your own risk. Cheers.
Best Mexican food I have ever had. Limited gluten free menu, but I had the chicken tinga tacos and they were amazing. The manager came out to chat with us after placing our order and the food was ready in <10 minutes. Perfect place to stop in DFW.
The food was good enough, met my expectations for airport food. Thankful for Celiac-safe food during a very long day of travel. Customer service was so great, manager came over and confirmed food handling procedures. Made me feel I was in good hands.
Excellent friendly service very fast and incredibly tasty. Would be back for sure. Very nice ambience with Mexican music. Love their beef enchiladas. Meal and tip cost me $22.
have a GF menu. staff asked about vegis that I wanted chef cleared them as GF. great taste!!
Great service and the manager came out to assure me everything was done correctly for no cross contamination. It is in the airport so not giving it 5 stars for flavor but 5 stars for awareness. I will update after I have the meal and I am not affected.
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