The staff at Pappasito's Willowbrook was careless and made my son and I sick yesterday. We were part of a 16 person group for a family birthday party. At the Pappasito's on 290 in Houston, we have been able to safely eat out. At that location, the waitress brought the kitchen manager to speak with us as soon as we mentioned gluten free. At the Willowbrook Mall location, we were given gluten free menus by the hostess when asked. The waiter seemed dismissive. When we asked for baked chips and a separate bowl of salsa, he had a staff member bring it to us. Many of the staff members who serve chips and salsa speak little English. When the chip basket that my son and I were sharing was dwindling, we asked for more baked chips and salsa. The staff member assigned to bring the second basket brought us the wrong chips. They weren't the regular chips and they looked like baked chips. My son, who is 14 and devours food, stopped eating the chips right away because his stomach hurt. When the waiter came back around, he noticed that they had brought us cerveza chips instead of baked chips. Cerveza is Spanish for beer. I don't know if the chips actually had beer in them. The may have just been the chips served at the bar. They told my husband, while I was sick in the bathroom, that those chips shared a fryer with gluten. The manager was appalled and very apologetic. If you need to eat at this location, I would recommend asking for a manager from the beginning. If you are choosing a Pappasito's location in Houston at which to dine, I would recommend the 290 location. I will never trust this location for a safe meal.
Pleased to find out they now have a separate cooking area along with there GF menu.
Had dinner tonight and brought our grandson who has just been diagnosed with celiac disease. Couldn’t ask for better service or more attention. Three different individuals came by and explained everything. He wanted a crispy taco but because they do not have a designated fryer this was not possible. However, they talked not only to me but to him. He asked for the taco ingredients and told them he would eat them with the baked chips he was brought. When the food came all the ingredients (beef, cheese, lettuce, & tomatoes) were all on separate plates. Before bringing the queso, our server checked to make certain it was gluten-free. Definitely impressed with this restaurant as we begin this journey with our grandson.
very good food! the waiter said that they have a separate preparation space for gluten free food and take extra precaution to avoid cross contamination. they have baked chips as a gluten free option! i recommend the chicken fajitas which come with soft corn tortillas
Waiter was knowledgeable and gave me confidence that they could handle my extreme celiac gluten sensitivity. I had the best Mexican food I have ever eaten. I ordered the enchiladas and baked chips. Really, really good. Big portion! I enjoyed my experience and did not get sick. Thumbs up!!!
Staff was great. Had a gluten free menu with usual disclaimer. Tacos came out with a tag that said prepared gluten free. After eating the tacos, I was very sick. Won’t be eating here again.
at gate c19 was able to have the steak fajitas no seasonings chef came out and spoke to me very good. this is the Mexican cantina
There is a to-go window if you need to pick up something quickly and they are pretty good about fixing it fast. This is my go-to place at DFW. The sky tram makes it easy to get to this terminal fairly fast so I normally go here from all other terminals instead of trying to figure out something closer to my actual gate.
Very good food. A supervisor even came out to double check my order. Even had a pick that said " Prepared Gluten Free" stuck in my chicken. Will definitely be back!
The staff was knowledgeable about their gluten free menu and were able to answer all of my questions. The portion sizes are big. The manager, Michael, came out after our meal and checked on us to see that we enjoyed our meal and were satisfied with the service. He told me that they take gluten free requests very seriously.
when flying restaraunts are often a hit or a miss. all I asked for is that I not be sick after eating. chicken fajitas with corn tortillas fit the bill. tasted great, filled me up, now on to the next airport!
very fast and excellent service! Good was very good. HE menu that had about 12 options on it.
Very limited gluten free menu. Neither the chips nor the fajita meat are gluten free. Gluten free options include tacos and chicken on corn tortillas. Disappointed in the gluten Free Tex-Mex options.
Gluten-Free but Greasy This busy downtown location does have a separate GF menu, special handling in the kitchen and GF meals come marked with a little wooden stake. Know that their regular chips are NOT GF. They have baked chips that you have to ask for and they are different, not very delicious. There is variety on the menu. I had the enchilada meal with beans and rice, all of which were greasy and what I considered fast-food quality.
Good selection of food, dedicated menu, no GF beer though. Staff (even at the bar) was careful and understood.
I am pretty sensitive to gluten/dairy, and eat here an got sick.
I have eaten here numerous times and never been sick. They have a gluten free menu and they have baked chips. the food comes with a little gluten free stick most times and if not i just confirm. i have eaten at other locations and been just fine and i am very sensitive.
Very Knowledgeable staff. Sat at the bar, ordered off of the gf menu. Extremely fast service. I will be back when next at DFW.
My daughter and I have Celiac. We split the tacos with rice and beans. Very good and did not get sick.
The staff were very accepting and knowledgeable about gluten. When asked, we told them that my daughter had Celiac and the manager even came over to confirm and to explain how they handle GF. Great food, great GF menu, great staff... but the baked chips are ughhh. 5 stars
They had a gf menu with a lot of options and the waiter seemed knowledgeable. However, they brought out enchiladas with flour tortillas. I confirmed with the different waitress who brought them out that they were gf, and she said she didn't think so. She brought them back and a manager came to talk to us and said our waiter hadn't entered the meal as gluten free. They brought a new dish that was absolutely delicious and didn't have us pay for my meal.
Amazing for an airport terminal. Ordered a beef and chicken taco off the GF menu. Their fire roasted salsa was awesome! Manager came to table to assure me my meal would be GF.
Menu looks alright. Very expensive. Gluten free baked tortilla chips they were awful. They did have gluten free Chili con carne enchiladas. Had the cheese ones and were amazing but here I am with in 20 min in the ladies room during a state semi finals high school football game at NRG stadium. We drove to Houston just for this! Celiac friendly I don't know. They seemed knowledgeable but I'm still sick.
GF chips taste like toasted cardboard and there could be more GF choices on the menu, otherwise the food is good. A bit pricy though, average entree price starts at $12 though the portions are pretty big!
The servers are not knowledgable what so ever. If you have a true allergy, ask for the chef to come out. They have actual GF corn tortillas...however, because the staff has no clue they will serve you the corn ones made there (which contain wheat). Be careful!!
I have celiac but do not show symptoms so cannot speak to that but they have a GF menu & kitchen manager Alonzo came out to discuss the safe prep practice. He made a recommendation for items that do not come in contact with gluten & their process for safely preparing items that do. I felt comfortable after reading recent reviews & speaking to the well informed manager.
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10:30 am - 10 pm