Passport Pizza

6 ratings
$$ • Pizza Restaurant
Reported to have a gluten-free menu
Reported GF menu options: Pizza
Safety Rating
2 ratings

As rated by the community

16636 24 Mile Rd
Macomb, MI 48042

Most Recent Reviews


Overall Rating

Review


Worst customer service ever. I have never been met by such a cruel, arrogant person at any business than I did than with this one. On their website they advertised GF pizza and breadsticks with photos and even offered one GF pizza in deep dish. when I ordered it I was given that same cracker thin pizza crust for sticks even though the photo on the site showed something quite different. I wrote them to question the difference between what they showed on the site and instead of being polite about it the woman called me a liar saying that they had no such thing on their website and then lectured me about how much it costs them to make gf pizza and as very arrogant. I sent her a screen capture from their website to prove that I was telling the truth about the misleading information on their page and she was still rude never apologizing for treating me, the customer like a moron. Another time I had to wait over an hour for a pizza and the last straw was when they sent me a half off coupon for their pizza when it wasn’t working I called in and she proceeded to tell me that they would never ever homor that for a GF pizza because GF doesn't count as real pizza even though GF IS NOT listed on the coupon as one of their exclusions and I have used the coupon code in the past on GF. They treat GF people like an annoyance that os putting them out and are just horribly rude. One time when we went in to pick up a pizza another customer came in and was upset they screwed up his order. The manager offered the guy a free pop and then told the guy that if he wanted to the guy had full permission to shoot anyone he wanted in the building with a gun if it would make him feel better. Then the manager told the guy that he could also shoot either myself or my mother as well if he wanted to because it didn't matter to him. I realizethat he was trying to joke, but the threat of violence is no joke and this was before I had the issues about the website. I just thought it was a tacky comment the manager made thinking he was funny, but I see now that they truly hate their customers especially the ones who are GF. If you want a good GF pizza don't bother with them. Go to Cloverleaf instead.

Updated 6 years ago read full review

Overall Rating

Review


Terrible service, low quality food, certainly not celiac friendly

Celiac friendly?

No

Updated 8 years ago read full review

Overall Rating

Review


I ordered a gluten free pizza. Pizza was chewy and hard and I became sick after eating. Will not order from them again.

Updated 9 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Gluten-Free Menu
  • Pizza

Categories

  • Kid Friendly
  • Late Night
  • Lunch
  • Takeout
  • Vegetarian Friendly

Photos


Add a photo

More Reviews


Overall Rating

Review


The best! They make amazing pizza and they provide quick and kind service. They are always willing to help you out with coupons and they are very patient. Such a great place that knows how to really do gluten free pizza!

Celiac friendly?

Yes

Updated 9 years ago read full review

Overall Rating

Updated 10 years ago read full review

Overall Rating

Review


Best gluten free pizza I have had since I have become gluten free! The sauce was very good, and the pizza was amazing.,,,, I didn't even get out of the parking lot without eating a slice. My friend kept saying it smelled so good. I just ate a slice of cold pizza and it was even good..... I just wish there was a place closer to me that is my only problem. The guy when ordering was very patient and friendly while ordering I told him It was my first time there and he was very patient while I ordered and gave me the deal.... The cheese breadsticks were amazing too, even cold!!! I will be driving an hour to get it again soon!!!

Updated 11 years ago read full review

Reviews of this Chain

Celiac

Overall Rating

Review


I took a gamble and ordered delivery from here. I got two gf pizzas and their gf cinnamon sticks, and I wasn't sick at all, despite eating at least 2 pieces of each in one night. It might've been a fluke, but I'm gonna try it again

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


Awesome pizza but this location is closed.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Overall Rating

Review


Couldn't rate a 0! Warren south Never has gluten free items in stock - but offer to order by phone and online. Just to find out you will get a refund after you think your food is on it's way.... You realize yet again, they have lied... stating they will soon! They have NOT 1 item gluten free in stock all 4 times I have tried to orde, they just ran out? Needless to say I'm done! Worst service terrible staff at THIS location.

Celiac friendly?

No

Overall Rating

Review


Out of all gluten free pizzas we have got for my son. Passport is by far his favorite. But with that. It’s the most expensive gluten free pizza. But we pay it.

Celiac friendly?

Yes

Celiac

Overall Rating

Review


I've had both their pizza and breadsticks multiple times (which are a pizza without the sauce) and have not gotten sick. Happy to go back.

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