Review of Pasta Moon

If you have CELIAC disease beware at Pasta Moon! My family and I went on a day trip to Half Moon Bay on Sunday February 4, 2018 and stopped at Pasta Moon for lunch.

My mother has Celiac disease so we were glad to find a place that offered gluten free options. My mother ordered a GLUTEN FREE PASTA WITH NO PORK (since she also does not eat pork for religious reasons). When her pasta arrived, and after she ate 3-4 full bites, she called the waiter to ask if he was sure it was gluten free. The waiter looked shocked, confirmed that it was NOT gluten free, apologized and took her dish to change it. 20min later Her gluten free pasta finally arrived! (Everyone at the table had finished eating by then).

Once again, she ate a few bites only to realise that it has pork!!!

The waiter once again apologized, took her dish and said he would finally replace it with the gluten free/no pork dish she had originally ordered. By then we asked him to place it in a “to go” box since we were all done with our food and more than ready to leave.

In the meantime, we paid the bill (Which was the full amount minus one Salad we had ordered) and waited and waited for almost 20 minutes. When we finally got tired of waiting, I went to ask the waiter where her "to go" pasta was to which he replied very casually “oh I’m sorry the kitchen had closed so we couldn’t prepare it.”

He didn’t even have the decency to come tell us that the pasta was never going to come. He let us just sit there and wait.

At that point we were all fuming at the service and carelessness that we were met with at the restaurant. I asked to speak with the owner; Kim Levin. She apologized (naturally) and told us that she would love for us to come back to half moon bay for a free dinner.

We explained that we don’t live in the US and are only here visiting my sister who lives about 2 hours away from Half Moon Bay, and that we will be leaving the US in a few days, so it’s not realistic for us to return. At that point she said that she would send my sister (who lives in California) a voucher for a free meal. Of course, 20+ days later that voucher has not and will probably never arrive in the mail and either way it is ridiculous that that was the best she could do, seeing as my mother ended up leaving without eating anything at all!

We were already IN the restaurant so she could have at least offered to refund the money we just paid for what was a truly miserable lunch experience. Basically the only thing they did for us was not charge us for one salad!!!

Overall, an extremely disappointing experience by an extremely untrustworthy and disrespectful team.

Celiac friendly?

No