Pei Wei

I went here last Sunday night and was looking forward to a nice gluten free meal. Told the staff to put an "allergy alert" and that I have celiac. They seemed to know what they were doing and I felt pretty comfortable with my meal when it came out. I was about a third of the way finishing it when I discovered an egg noodle swimming in the sauce at the bottom of my bowl. Long story short, they were very apologetic and refunded my money but I did end up getting sick. I will not be going back but if you decide to take a chance, maybe make sure to ask them to be extra careful and use a clean wok. I thought I did enough but obviously not. Mistakes happen and the Manager did say he would talk to his staff about this. Good luck if you decide to go!

Celiac friendly?

No

They have several new gluten free options, and they cook food in separate woks for every order. I have never gotten sick here. Sometimes The gluten-free dishes have a little less flavor, but otherwise good food.

They used to put gluten free food on black plates instead of white plates. I don’t know why they changed that.

Celiac friendly?

Yes

I used to go there but got REALLY sick totally not gluten free

Celiac friendly?

No

I ordered off the gluten free menu & let them know my son & I have celiac & yet we still got sick. Will not be eating here ever again

Celiac friendly?

No

Excellent fast service. Food is delicious and reminiscent of P.F. Changes (the owner of Pei Wei) at a fraction of cost. Always go when In a town with a Pei Wei.

Excellent customer service. I let them know that I was ordering gluten free to go. Made sure I knew my gluten free options. Love to go to Pei Wei's. Will be back soon. Wish it was closer. It's an hour away. Also made sure that I had gluten free soy sauce. He took that extra step.

Celiac friendly?

Yes

very small gf menu maybe 6 items of chicken/shrimp, rolls, salad, edamame... love the chicken spring rolls and their spicy chicken

The manager said nothing is truly GF. All cooked on the same surface. Management warned of high cross contamination.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

I eat here all the time! I have gluten ataxia and am extremely sensitive (stroke like symptoms if glutened) Never had a problem here! Not once! Get the pei wei original with gluten free soy sauce! It's the best "sweet and sour chinese chicken" ever!

Just found out this is FMGF founder Jason Elmore's favorite chain, eyyyyyy! Love Pei Wei, this location has consistently proved to be "safe" for Celiacs, and the Pei Wei app and rewards system are both simple to use. We typically do carryout and the quality remains pretty consistent. We've never had to specify "gluten free" in the order. We just order like non-GF folks, which is great. Recommended. Edit: Celiac diner typically orders (no adverse effects) with regular chicken and white rice: Spicy General Tso's, Orange Chicken, Honey-Seared Chicken

Celiac friendly?

Yes

I called the restaurant beforehand and asked about their gluten free options just to make sure they staff was informed before ordering through Uber eats (Since we are in the middle of a pandemic I didn’t want to go in person) They have a separate menu with very limiting options but I wanted to give it a try. The food seems to be carefully prepared and I didn’t feel sick afterwards. Overall I’m not a big fan of Asian food so I can’t say I would buy this again, but I can totally recommend it to someone who does enjoy it.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Not very

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Eat here about every 3 months and so far the GF Pei Wei Shrimp with white rice has been safe.

Celiac friendly?

Yes

Staff was knowledgable and helped me navigate through the menu changes. In addition to GF they worked around my carrot allergy and substituted in extra peas.

Celiac friendly?

Yes

They have expanded their gf menu to include, Mongolian beef, Kung pao shrimp, broccoli beef, sweet and sour chicken or shrimp, pro wei original shrimp, chicken salad... they also have an upgrade option for cauliflower fried rice. It was the best I have ever had. We had the the psi wei shrimp and sweet and sour chicken. Delicious!! They use potato starch for the breading on all their deep fried entries, therefore the frier is gf.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

This is my favorite go-to restaurant and I have never had any issues!!

How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings

• Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
• Staff is knowledgeable and can answer questions
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for kids
• Good for lunch
• Good for takeout
• Good selection of healthy options
• Offers delivery
• Offers online ordering

Gluten free food is really good. You have to be very stern about your sensitivity but when you get a good employee they will change gloves and such. Expanded GF menu!

How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Safety Feature Ratings

• Dedicated gluten-free space in the kitchen
• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Have never gotten sick

How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Staff has no knowledge of gluten-free vs. regular menu items, and has on 2 separate occasions at this location served me the non gluten-free entree instead of what was ordered. After this, they tried to argue with me and tell me that “they were sure it was fine and all of the chicken entrees are already gluten free” (not true). Not safe for celiac - stay far away.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Offers delivery
• Offers online ordering

They do work to prevent cross contamination, especially if you tell them you have CD. One of the best in this chain.

Over 25% gf options.

This is an excellent store in the chain.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings

• Dedicated gluten-free space in the kitchen
• Dedicated gluten-free fryer
• Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Everytime I have gone here lately I have gotten glutened...it just seems like they dont care anymore. I stopped even trying pei wei because of this. Its a shame really because the food is good.

All fo any quality comments i could make are eclipsed by the fact that it isnt safe to eat here if you are gluten free for medical reasons. Dont even bother.

This location has really gone down hill in the last year or so. Dont even bother...I have been glutened numerous times.

Dont believe the other review. They havent changed.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average

Friendly staff, clean restaurant. Unfortunately My first ever meal from this franchise made me sick. I ordered the sick GF Mongolian shrimp with brown rice. Tasted awesome and they provided GF soy sauce but within 15 minutes my stomach was hurting.

Celiac friendly?

No

Celiacs do not eat here! I ate a meal marked gluten free and got VERY sick!!!

There was a good amount of options but dedicated GF food made me very sick!

How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Safety Feature Ratings

• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Loved the sweet n sour chicken, I felt fine after eating too. Yay!

Celiac friendly?

Yes

There is a dedicated gluten free menu. However, I’ve never eaten inside so I have not seen the kitchen setup.

There are about 5 total gluten free options. They are gluten free versions of some of their regular menu options. The food is absolutely delicious!

How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for takeout
• Good selection of healthy options
• Good with other allergies
• Offers delivery
• Offers online ordering

How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Separate Gluten free menu and gluten free soy sauce. It was delicious. The first safe Chinese I've had in a long time.

Celiac friendly?

Yes

I ordered a carry out gluten free dish (ginger broccoli) from their GF menu. I tested it at home with the Nima sensor, and it contained gluten. Did not eat it as I have celiac disease and cannot eat any gluten.

Celiac friendly?

No

How confident are you that this establishment takes safety precautions against cross-contamination?

— Not very

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

I have celiac and eat there all the time no problems. The sweet and sour and pad tai are awesome

I love Payway :) it’s celiac friendly :)

Celiac friendly?

Yes

PF Changs light, so to speak. Really good, fast chinese with lots of GF options. Owned by PF Changs

Easy location, just after security. Had never eaten at a Pei Way before, so I was a little nervous. They do have a sign up about allergens and how they can't guarantee cc, but I had the original Pei Way and it was good! Spicy and fresh. Didn't make me sick, which was the best part!

Celiac friendly?

Yes

I have been here several times and enjoy the sweet and sour chicken and original chicken and shrimp. There are other choices as well. Yummy. i always tell them gluten free and severe allergy. takes a little longer to prepare but never sick. they have tamari in bottles but if i want any i only get the packets.

Celiac friendly?

Yes

Chicken fried rice was good, didn’t get sick.

Celiac friendly?

Yes

I got their Gluten Free Sweet and Sour chicken (since that’s also DF) for the 1st time back in early January to-go and I got sick. But my kids have been begging to come back, so I braved it again and ate at location. Ordered same thing since I can’t have dairy and any of their GF meals do contain dairy. I was prepared to be sick but thankfully wasn’t! Meal was good and I was very happy to not be sick afterwards. Not sure what happened a few months ago when I was gluten’d, maybe Cross Contamination issue or they gave me non-GF the 1st time. I would say this place is a roll of the dice. 🤷🏼‍♀

Updated my previous 1 star review. We used to eat here frequently and had several bad experiences and stopped for about 2 years. We recently tried it again as the gluten free menu had changed and we had an excellent experience. It just goes to show that a staff that cares makes a HUGE difference in the allergy friendly food quality. I wouldn't guarantee is celiac safe BUT as someone with a severe gluten reaction, I had no trouble after our most recent visit.

Celiac friendly?

No

Excellent service here! They were very careful preparing my food and the sweet and sour chicken was fabulous! Great service, happy place!

Celiac friendly?

Yes

Clearly marked gluten free options on the large wall menu when you enter, delicious flavorful food, and knowledgeable staff

Celiac friendly?

Yes

I, too, had the Pei Wei Chicken (w/ the cauliflower rice). I was also surprised when it was deep fried, but no issues.

Eat here frequently and haven’t been sick! It makes me nervous because the shrimp come breaded but I’ve asked about this multiple times and they said they use potato flour. It’s delicious and I eat here pretty frequently and haven’t been sick (the customer service is lacking though)

I like Pei Wei a lot, but their meals can be a hit or miss. They are not consistent. I go because it’s affordable and convenient for me. Especially as take out.

So far so good- chains like this make me nervous, but we've eaten here several times with no issue. Extensive menu, and to-go orders have always been clearly labeled.

Celiac friendly?

Yes

AMAZING ! Food is top notch and the gluten free options are incredible. And ya made fresh in an open kitchen concept. Bowls that you can get rice even fried rice. Oh and cauliflower rice too!! It’s my favorite place. I just wish they had more locations. Give it a try

Love their gluten free options!! Cauliflower rice is the best

Menu says GF, but staff have no idea.

I love the sweet and sour chicken and shrimp combo. They are very careful and cook separately after changing gloves. I’ve never gotten sick and I am very sensitive.

Celiac friendly?

Yes

Staff pretty gluten free clueless. Got the lettuce wraps gluten free. They used noodles in stead of rice? I guess they add gluten to their white rice? Swimming in water. Kind of a mess to eat. They also have changed their $2.19 ice tea selection. Yuck! Asked me twice if everything was good and I said no. Said sorry and ran! What kind of customer service is that? At least they asked??? Lol. Very disappointing 😞

My favorite. Pei wei original and fried rice. They even label it GF on takeout packages. amazing

Celiac friendly?

Yes

GF clearly marked on take out containers. Separate pans & utensils are used in prep. Several great menu options! We eat here about once a month this year and never been glutened.

Celiac friendly?

Yes

Separate gluten free menu. Delicious options. Food comes out labeled gf. They also have gf soy sauce.

Celiac friendly?

Yes

Staff was very friendly and forthcoming when I asked how gf kung pow chicken. I was told they do bread the chicken in potato starch and then fry it. I asked if they have a dedicated gf fryer and was told they do not. 😢 Not celiac safe..

Celiac friendly?

No

Although I have loved eating here before being diagnosed with celiac, I would no eat here being gf. I have tried to eat here countless times and every time I end up getting sick. Although I wish I could eat here, it is not the best for someone with celiac disease.

Celiac friendly?

No

Have eaten here numerous times. Great GF menu. The employees are well educated and accommodating. Ask for GF soy sauce.

Food great!!

Recommended.

Celiac friendly?

Yes

I will say this my go to place for Asian food. I have ordered most of their gluten free items and all have been delicious. Overall, their food and service has been great!

Celiac friendly?

Yes

They offer gluten free options, and do a pretty good job. No restaurant can be perfect. Probably NOT a good option for celiacs with mid to high sensitivity.

They said they would take precautions but you could tell they didn’t care. Didn’t clean anything and two of our dishes had gluten noodles in them when we specifically told them we had celiac

Celiac friendly?

No