Pei Wei
$$ • Chinese Restaurant
Most Recent Reviews
The staff did not seem knowledgeable about the ingredients on the items labeled gluten free, so I did some research online before ordering. A male employee who appeared to be a manager jokingly said, “So add extra gluten?” when my 12 year old ordered his dish gluten free. No one got sick (my youngest is pretty sensitive) but I was not super comfortable/impressed with the experience.
So, I couldn’t find anything to verify this, but the staff at the airport location said that everything on their menu is gluten free - made with corn flour, there isn’t any gluten on site. This isn’t clear from their posted menu, which notes specific things are gluten free (implying that others that aren’t marked are not). And it’s also not clear when you find the Pei Wei website and the same menu items are not marked gluten free. But I did eat one of the things not marked gluten free (because they were out of the thing I wanted that was) and did not have any symptoms afterwards.
I wish I could give it zero stars.
I love Pei Wei. They don’t have them in Chicago anymore. I’ve been planning on having dinner at this location the next time I visited Phoenix… years in the making.
I walked up to the front in the teenagers running the place said we’re closed for 15 minutes because we’re going on break. My flight boarded in 25 minutes so I asked them if it was really gonna be 15 minutes or 30 minutes. They said 30 minutes.
I asked them how long it takes to make the only gluten-free meal they serve. They said they don’t have any chicken so I asked him if they had anything that could be done gluten-free and they said no.
Those employees and the manager are to be ashamed of themselves .
By the way, it’s not like it was in the middle of the night. It was 5:30 in the afternoon, dinner time
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More Reviews
3 of the 5 entre menu options are gluten free & clearly marked. Fried rice with chicken or steak, grilled bourbon chicken, or chicken and broccoli. Edamame appetizer is also marked gluten free
GF available listed on the menu: edamame, bourbon chicken, beef & broccoli and fried rice. About 1/3 of the menu
Reviews of this Chain
I was so excited to eat there but found out they use the same frying pans and utensils to cook the gluten free food where gluten containing food has been cooked, they do not wash the pans in between, they only rinse with very hot water and allow the high heat to clean the pans. In my opinion , this is a major cross contamination issue and I didn’t feel safe eating there so I left without trying it!!
We have gone to this location for years with my son who has celiac, but we won’t be back. The management has definitely gone downhill. The last three times we’ve had issues, 2 times we’ve had raw chicken in our meals. This time my son’s gf meal had wheat noodles throughout it. When I let them know that it needed to be remade they said that they don’t always follow protocol and do use colanders that have wheat noodles still stuck to them. They also said they are an open concept kitchen and don’t guarantee gf. I told them not to give gf options if they aren’t going to follow their own protocols.
We love this place. Clearly marked gluten free. The kung so chicken is wonderful!
Didn’t expect a fast food place to be so good. A good selection of gf items and menu is marked. The manager is very aware, sensitive and compassionate checking on everything. Great experience and recommended.
Not safe. I went there based on the reviews here and after seeing gluten free indications on the menu. I told them about my diagnosis and they assured me that the gluten free food was prepared separately. However after eating most of the dish I ordered I found a wheat noodle in my bowl. The server had also served all the food together without changing gloves and touched inside the bowl. I would not go back.
