Ordered off the GF menu and let the waitress know I had an allergy - I think she noted it to the chef. However, they served me fried rice with normal soy sauce even though I specified. Thank goodness I double checked with the server before taking a bite! They fixed the order and it was very tasty.
Delicious! They cook the meal in a separate pan
This was the worst pf Chang's we have ever been to, and apparently we aren't the only ones. I frequently rely on pf Chang's to be celiac friendly when I travel. We walked into this one knowing what we wanted. I was hesitant when they say us at a very dirty sticky table, but I communicated that I had a wheat allergy and celiac and could they please clean it. Food Items came out after an hour and a half nothing like how they are usually cooked, odd ingredients that did not belong with the dish, and extremely salty. We noticed 3 nearby couples who had come in later and been served first already having similar complaints, similarly with gluten free dishes. The waiter admitted that the cook on the gluten free area was brand new, they asked if they could comp us a chocolate dome to share, I said sure. After another 30 minutes or so it came out with our bill, and they quickly disappeared. I checked the Bill and we were charged for the dome as well as everything else. it took about another 20 minutes took flag them downto fix it. Finally after 3 hours and feeling like we wasted the night and we were nearly sick we got out of there. A few days later I was actually telling a nearby friend how good PF Chang's is for gluten free. He said oh? we hate pf Chang's it's always nasty. I said have you only been to the Pleasanton one? He confirmed.
Gluten free food is great! So glad to be Chinese food again
The gf food is usually tasty and I haven't gotten sick. The service can be a bit slow and the hostess team often seems annoyed when interacting with anyone, but the gf food hasn't failed me yet!
I love this place! They actually have a REAL gluten free menu, not just 3 or 4 items! They also have a separate area to cook the GF items! No cross contamination when I done there.
P.F. Chang's is always consistent and a quick option I feel safe with. The Pleasanton location guaranteed me that they automatically prepare GF meals in a separate part of the kitchen with clean pans and everything to ensure there is no cross-contamination. I really appreciate businesses that really understand the importance of reducing cross-contamination when providing GF options, especially at a Chinese restaurant. I always LOVED Chinese food but now it's one of the hardest cuisines to eat because the soy sauce is everywhere. P.F. Chang's is the perfect substitute. Their GF options are just as delicious as the non-GF stuff I used to eat there.
Love this place!
Good gluten free food and no cross contamination. Safe for celiacs.
Have never had an issue with this place. Safe for celiacs.
I’ve had mixed reviews here.. ensure they mark it GF when you order, you get the proper bowl (with the black letters around it) and if you get the lettuce wraps proper red cups denoting the GF sauce.
Alright so yes they will work with GF but they cannot accommodate multiple food issues. I have Celiac Disease and I am very allergic to eggs, and lactose intolerant. I had only one option of meal and it was chicken lettuce wrap tacos which is an appetizer. They are very kind and accommodating but their menu is not safe for multiple issues.
Eaten here at this location several times and no reaction.
I have celiac disease. PF Chang's has a separate menu for gluten free meals. I have eaten there twice since being diagnosed. I have alerted my servers to my issue with gluten and have not had any problems.
I have celiac disease and very happy about eating at PF Chang. It is very good and they cook non gluten food in a separate wok to avoid any contamination. Thanks!
Good selection on their GF menu. Food comes out on special plates to designate GF. Staff was knowledgeable, very easy process.
I have been here a dozen times and never gotten sick. Separate plates indicate allergy, manager usually, but not always, brings them out. The only downside is that they seem to have taken the GF chocolate dome off the menu leaving no GF dessert choices. Ice cream is an option but I avoid ice cream when eating out because I can’t usually read the ingredient list for that item and barley malt is a sneaky one in ice cream sometimes. *edited to add: I had the coconut ice cream. The waitress checked the ingredients for me and no barley malt. It was yummy too!
We’ve eaten here multiple times, good food.
Dedicated gluten free menu. Also offered gluten free soy sauce. Great experience.
absolutely NEVER have gotten sick here-- what's even crazier is the quality of their staff :)
I’ve eaten here several times in the past year and haven’t had a reaction. The gluten free menu is good! It has pad Thai and fried rice, but also fried items like the spicy chicken. Delicious! Makes you feel like you’re part of the group and not just order the plain stuff! I’ll go back.
Staff wasn’t very knowledgeable but they have a fair GF menu. My go to are the lettuce wraps and Mongolian beef.
My server was awesome! She was very familiar with her menu and even double checked her Gluten Guide Chart in the kitchen and made sure the chefs knew my order was coming through and she informed me they will be using a completely different wok to prepare my food and served on unique place setting.
They are careful about contamination. Lots of gf choices - very good.
They have a specific GF menu you can ask for at the door. Lots of options!
My son has CD and I am used to going into restaurants and having to explain everything about cross contamination. I started to explain to our server and she was already very knowledgeable. They have a completely separate prep area and the best thing- the gluten free plates of food come out on plates with a stripe around the outside. Only the GF plates come out with this so you are assured it is safe. We had the best meal, the best server, and my son loved being able to eat chicken fried rice- something he has not had since diagnosis.
Food tastes great and they have gluten free menu and nutrician chart. I noticed several people saying they got sick and something I found out right away about them and I had never heard of is that they marinate all their meat in egg except the chicken in the lettuce wraps. I guess this is common for a lot of Chinese restaurants. So, if you have egg issues, the menu will be very limited. If you got sick here and don't know if you are sensitive to egg you might want to get tested for it.
Edited Review based off of last 2 experiences. Used to be able to trust PFC. I ended up incredibly ill following a visit. I called and told them what happened and they said they believed someone served me the wrong dish. They gave me a gift card to come back. Went back again and went to eat and the lady runs out AFTER I had taken 3 bites yelling "Dont Eat That". She rips the bowl from my table saying it wasnt gluten free. I was so angry. She then proceeded to tell me "Its not like it's a big deal". So, were never going back. I dont feel they take it serious and the service is always rude. I even let corporate know of my experience and they offered me another gift card to return which I declined.
I’ve eaten here a few times within the last year and every time our server is very knowledgeable about the gluten free options. They have separate plates for GF food so you know what’s safe when it comes to the table if you’re sharing with anyone. I’ve never gotten sick eating here.
I looooove the Mongolian beef and am so happy they make it gf. One of the bigger gf menus in the area. Consistently satisfied, good solid staff, no complaints (except on the weekends you have to pay the much higher dinner prices during the lunch hour, which is a bit more drastic of a price hike than most places). Even the fried rice can be gf!
Made me sick immediately. I informed the wait staff and manager prior to ordering. Will not eat here again as it is not GF friendly for me.
I know P.F. Changs has a so-so reputation in the GF community, but I have never had an issue with this one. They always take care with my order and bring it on a specially-marked plate - and the food is delicious (I love the pad Thai!)
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