P.F. Chang's

If I could give this PFC negative stars I would! I am celiac and get severe migraines that send me to the hospital if I get “glutened.” Two years ago, I dined at the Augusta PFC and ordered an entree from the gluten-free menu thinking it was safe. Within an hour of eating at Augusta PFC, I became severely ill with the most horrific aneurysm-like migraines that my full strength migraine prescription from the neurologist did not even begin to alleviate. My husband missed three days of work and a business trip. My neurologist had to drive to Augusta to see me at University Hospital on his day off. He ordered a CT scan of my brain and a multitude of blood tests and wanted to admit me to the hospital and to do a spinal tap. I would NOT recommend the Augusta PFC to my worst enemy. The employees there clearly do not give a rat’s *** about not harming customers with celiac. I should have sued them

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

I have celiac disease, PF Changs has a great GF menu. Ive eaten at the Jacksonville, FL location with no problem. So I ordered GF chicken fried rice to go. It was nice that it came clearly labeled with a large orange GF sticker. Unfortunately it was not GF & i didn't realize it until I'd eaten some of it. This was not cross contamination, the chicken was breaded! Meaning this location is either clueless or careless when it comes to allergies. I'm not sure how they would have handled a complaint, I'm caring for a newborn between running to the bathroom because of this incident & am to tired to deal with it.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Don’t Go to PF Chang’s at the Augusta Mall – You have been warned!!! On Saturday, August 8th, my wife and I visited PF Chang’s at the Augusta Mall. She is gluten sensitive, so we ordered 2 orders gluten free Chicken Lettuce Wraps, 1 order gluten free Mongolian Beef and I ordered a hot and sour soup (I am not gluten free). • The soup was not edible. Michaela (our server) returned the soup to the kitchen who acknowledged that it had way too much vinegar and took it off our bill, since I could not eat it. • The entrees came and were delicious. We felt good finishing our meals and left a 22% tip because Michaela was a good server. • Within an hour my wife was desperately sick (nausea, heart racing, severe stomach pain and bloating, diarrhea. and a headache) obviously caused by gluten in the gluten free entrees. She had not eaten anything before this meal. • When we arrived home, I immediately called the store (about 2:30 pm). Rito answered and transferred me to Jasmine (acting store manager). • Jasmine promised immediately to credit my debit card and to talk to the store manager (Glenn Muller) who was expected in the store within an hour. She could find our receipt and confirmed all entrée items were listed as gluten free. • I asked about covering the anticipated urgent care visit if required. She said all she could do is file a report, that corporate would be calling me, and mail out some coupons.

August 12th Update (1 week later): • My debit card has not been credited (broken promise #1) • We never received the promised corporate call about any report (broken promise #2) • We never received anything in the mail as I gave my full address with phone and email (broken promise #3). • My wife is finally feeling better after nursing her symptoms for a week.

Conclusions: • PF Chang’s does a better job breaking promises than preparing orders. • We never heard word one (not even an email or phone call) from the store manager: Glenn Muller – obviously caring for customers is not high on his priority list. • Why would PF Chang corporate not contact us, if these type of customer incidents are communicated? Do they care? • If they don’t care how they prepare gluten free menu items, how much do they really try with any order? • Go elsewhere – there are many other places to eat that do a good job and care about customer satisfaction. Thanks for reading.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

I had PF CHANGS without any issues in the past, however I was very sick last weekend after having lunch on 13 Jan 23. The waitress didn’t seem like she paid much attention when I asked for gluten free and told her that it is due to celiac. I had spicy Changs chicken and brown rice. I wish the restaurants would take this seriously since it is not just a choice to have Gluten free food.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average

Another great meal at PF Changs. This was a new location for me but had the same level of care I’ve learned to expect. Ginger chicken and broccoli was really good!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

This is one of the few places I eat out. I really like chinese food and this is the only one I trust to handle my allergy order. I have eaten here numerous times as it is located in the town I live in. I have never had any trouble or reactions. I would recommend.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Food was great!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dinner
• Good for kids
• Good for lunch
• Good for takeout
• Offers online ordering
• Offers outdoor seating

I generally love P.F. Chang’s as a chain but this location just isn’t up to par. I have eaten here a couple times and I have had problems every time. Twice my mom (also celiac) and I had gotten food that is not gluten-free on a gluten-free plate. I recently ordered the gluten-free fried rice and it was completely bland. They also have never gotten our order right even for the gluten eaters in my family. I just can’t risk ever eating here again.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Celiac friendly?

Yes

Our waiter was knowledgeable about celiac disease and gave good recommendations. They have a separate menu that is gf. Also, when we asked for a gf menu, the waiter alerted the kitchen to be ready to prepare a gf meal. Good experience!

Celiac friendly?

Yes

Not great if you also have soy allergies

My boyfriend, myself, and my older sister's family frequent this PF Chang's often.

They always have a GF dessert available and that chocolate dome is finally back!! 😍😍

The staff are very understanding and knowledgeable when you mention an allergy, although we have had mixups happen:

On one occasion they brought a meal out on their GF plate, but we swore it tasted off.. I stopped eating it, my sister definitely felt the repercussions of that instance.

Because of this I wont mark "Celiac friendly."

Always wonderful!! Lots of choices! You can order without feeling uncomfortable!

My husband & I love to eat here!! They have a nice gluten free menu & I have not gotten sick yet eating at this location. The manager is knowledgeable about gluten intolerance & celiacs disease & personally has checked on us to make sure everything is ok. Gluten free soy sauce & gf pot sticker sauce come in dark red small bowls. If they are in white ones they are not gluten free!! Also the desserts ( there are 2) are awesome!!

Always fresh! Always great!

Always excellent

We’ve been twice inside and ordered pick up a few times. I’ve always had a good experience. I specifically ask for GF and my food arrives with a GF sticker to show that they tracked my food. The GF menu helps and any food alterations needed are always done without issue. Nice addition to our community.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Dedicated gluten-free space in the kitchen
• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for dinner
• Good for lunch
• Good for takeout
• Good selection of healthy options
• Good vegan options
• Good vegetarian options
• Good with other allergies
• Offers delivery
• Offers online ordering

We have went there many times and they are very considerate about my daughter having celiac. She usually gets rice and the gf soy sauce. They have a dedicated GF menu.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

They do a wonderful job with all GF food coming out on different color plates. Had zero issues and shared 3 different plates. Great option while I was traveling.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Several options were marked as able to be made gluten free. I got GF pad thai and it was very similar to regular as far as taste. Waitress was very knowledgeable, and confirmed my food was GF when handing me the plate. Also pointed out there are special plates for GF dishes.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Staff is knowledgeable and can answer questions

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dinner
• Good for lunch

Good place for gluten free options at Dolphin mall. The GF Chang’s spicy chicken was really good and tasted to me like orange chicken. The GF Chicken Pad Thai was not bad

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent