We went the other day for dinner. My gf got the lettuce wraps that she usually does and they made the correct dish, however, my gf got glutened because of cross-contamination. We no longer feel safe ordering from PF Chang’s and will not be back to frequent this chain. Our meals were comped, but still damage was done.
If you have Celiac, don't eat here. I worked at PF Chang's and saw food being prepared for GF people. The rice is kept in three buckets, one white, one brown, one fried. One spoon is used for all buckets, and when not in use, the spoon is put in a cup of water. The regular fried rice has soy sauce in it. If you get GF fried rice (or any rice), it's contaminated by the spoon. GF sauces are not kept separate from other sauces, and it's likely that soy sauce gets on the GF things. I've seen it happen. There are so many chances for contamination.
They are very accommodating and can bend the GF menu here and there. I love Cantonese style food and chicken was the only option. I asked for shrimp and they did that for me. Yummy! They do serve GF food on a different plate from regular food so check for that. A friend was mistakenly given food with gluten. She noticed the plate right away and sent it back.
With my experience at PF Changs, I have been more than pleased! It's one of our favorite places to eat! They have a separate cooking area, plus there are certain plates that they put Gluten Free food on that will differentiate which is gluten and which isn't! Also, the wait staff is very knowledgeable about Gluten Free. A lot of times, they will ask you if you have "Celiac disease or Gluten Intolerance." Now, with all of that being said, This is a restaurant... if you have Celiac Disease, you are always risking getting sick if you eat out! But you have to live your life and enjoy yourself. :) I hope that everyone has a good experience here! We love it.
Update 11-2-14: Not sure what's going on at this location, but I've gotten sick after eating here the last few times. I've stopped going. No longer celiac safe, and I'm very disappointed as this used to be a favorite spot. Changing my rating. Original review: Love this place! So many gf options, very friendly and knowledgeable staff. They will automatically bring you gf soy sauce in place of the regular sauce they bring as soon as you mention gf. Also, they only put gf food on round plates to help keep from making mistakes! Wonderfu,l quality food and service.
A few days ago, after being diagnosed with celiac disease, I stopped by. I've liked this restaurant in the past, so thought I'd check out the GF menu based on the other recommendations. I liked the fact that the menu had a separate section for the GF items, although the descriptions were lacking on that portion of the menu. There were enough GF items that I found something I enjoyed. It was crowded (a Wednesday night), and we sat in the bar area. The dinner was good, as usual, and the service prompt enough. I also liked the fact that they have separately marked plates they use for the GF items, as it provides a level of comfort that there will be less CC or mistakes made.
This was my tried and true restaurant until my birthday lunch. First, they had no free dessert for my birthday because they have no GF dessert. Then I got deathly ill. The doctor squeezed me in the next morning and ran a gluten antibody test which was positive. It took days to recover and many other tests. I wrote management and never heard a word back. I'm done with the special GF plate fake out.
I have eaten here 2 times in past year with no issues. Great GF menu. I think I got chicken and broccoli for one lunch and maybe chicken lettuce wraps one lunch plus gf egg drop soup. Nice to have a yummy safe option and lunch prices are good considering the high quality.
Staff was very knowledgeable and assured me my food was safe. I didn’t have a reaction. Only reason for not giving 5 stars is that the gluten free food is more expensive than the regular version and the taste is not worth the price, however it’s the only place in town to get gluten free Chinese food.
This was one of the first restaurants we went to when my boyfriend was diagnosed with celiac disease. Even though he was the only one with celiac, all of us having dinner ordered off of the gluten free menu to avoid any confusion or risk of cross contamination. As soon as we got home he was sick. Not sure what happened but I wouldn’t recommend it.
Love all the gf options and that everything gf comes out on a different plate that has their logo around the rim of it.
Ate there tonight and had one of the best experiences I’ve ever had. My waiter made sure that my menu was the gluten free one and that my food was gluten free. The food was very good and it was all delivered on plates that indicated I was gluten free. It was a great experience and I will definitely be going back.
Glutenfri meny - stort pluss i boka! God mat og store porsjoner. Servitøren gjorde jobben sin, ikke noe mer. Derfor fire stjerner.
I’ve eaten here many times, never got sick! Also super delicious food as always. If your celiac they separate everything. The white plates with the black lines around the edge are dedicated GF plates and the RED ramikins are for their sauces that are GF. So they really do take care of your food and are super knowledgeable!
P.F. Chang's are always amazing for Celiac no matter where you go. The allergen knowledge is top notch. They always bring the food out on a special plate so you know it's gluten free.
Love the gluten free menu, even if there isn't much offered. The price is HIGH. Last time I ate there I found rubber bands in my food.
Very limited gluten free menu. 1 starter, 1 soup and about 8 mains. Service was very hurried. No sooner sat down and waitress wanted to know what we wanted to drink. Came back 2mins later to take drink order. Back with drinks, wanted food order. Main meals brought over before we had finished our starters. Then the bill, not asked if we wanted anything else. Wouldn't go back.
The few times I have been here over the last 4 years I have had wonderful service and knowledgeable kitchen staff. I can not have egg on top of being celiac and the meat is marinated with egg. However, upon arrival and speaking to the MOD (and after checking if the chef had non-marinated chicken) I felt confident I would have no problems with my food. I was correct. I ordered the lettuce wraps and chicken pad tai and Holy moly, it was fantastic!
Dedicated gf menu, fabulous food, had pad Thai! Huge portions
Staff was knowledgeable. There is a separate gluten free menu if you ask for it. I love that all gluten free dishes are serve on plates that are different from all others so that you and the staff know from one look that it’s gluten free. I go here all the time and I have never had an issue.
While P.F. Chang’s has a gluten free menu, unknown to us, staff is/ was confused. We ordered from the GF menu for our entire party so all food would be safe. The manger intervened (unbidden by us)after the first course (lettuce wraps) was already eaten. He apologized for the delay and said our food was coming soon. We should have known then...After our meal, the waiter cleared the dirty dishes from the neighboring table to his serving table and then and then started boxing up our leftover rice next to the dirty stack. I corrected him, told him he had contaminated our food with gluten and germs. and he then brought us fresh boxed rice and with clean hands he boxed up our entrees.My celiac daughter is currently bedridden, in pain, fuzzy brained , missing out on school, life, letting her team down and feeling depressed.
Staff was incredibly knowledgeable. GF menu & certain GF space including different plates. Just make sure you let your server know you’re ordering GF. Also, they have GF soy sauce which is a huge plus
They have a gluten free menu and the food was delicious. The waitress was so helpful!
My child with celiac got glutened twice this spring. When we went back after the first time I let them know, made sure they were still maintaining a separate prep area. And my kid was sick before we even left the restaurant.
This PF Chang's restaurant is Gluten Intolerance Group certified (GIG), which is such a relief! They supposedly really know about gluten & celiac. Delicious & safe food! I am a very sensitive celiac & did not feel sick after.
GF menu, server knowledgeable and the food delicious and safe :)
Awesome food. Many gluten free options including lettuce wraps, Chang’s spicy chicken, and chicken fried rice. Super good food. The staff was friendly and helpful. Gluten free soy sauce is kept separate from the normal one.
I don't know if the girl I spoke to on the phone was misinformed, but she said they do not use a separate cooking area at this PF Chang's and just clean the wok. Didn't sound safe enough to risk eating there!
Nima tested. GF Lettuce Wraps contained gluten. The server had the lettuce wraps made again with special attention to prep; tested with Gluten again. However, street noodles, fried rice and Mongolian beef all tested GF. The manager was perplexed and cannot figure out where the cross contamination is coming from on the lettuce wraps.
Knowledgeable staff, good food selections. It’s the safest Chinese food I’ve eaten. Doesn’t have much flavor but I never had the establishment prior to allergy test results so I don’t know if it’s a gluten-free or “conscientious Chinese food” factor.
I have not gotten sick a this Roseville, CA location. I have tested the food a few times with my Nima and it has tested safe. Pros: Decent selection of gluten free food. Cons: Gluten free desert is currently off the menu. It has been on and off the menu.
The waitress was super weird, she did not take me saying that my wife was a celiac seriously at all. Not even four hours later after we ate she’s already throwing up and shaking. If you were celiac do not eat here!
Good experience in this restaurant tonight, waitress didn’t hesitate to bring me the gf menu, said my food would be served on a different dish. The beef and broccoli was good, a little sweet, not to salty and a touch of ginger, I just wish they had some sort of egg/spring roll