I did not get sick, but spoke to the employee at length about what precautions would need to be taken. I would not feel comfortable ordering online due to how much I had to specify during the ordering process. I also went late in the day when they weren’t making new batches of certain items, so there weren’t any unopened containers of many things. Still, they made accommodations appropriately and the sandwich was delicious ($3 extra for GF). Be patient and diligent and you can have a good meal.
— No gluten-free information on the menu
The sandwich was so good!! When ordering online there is an option when building your sandwich that says “gluten free celiac” which gave me major peace of mind. The staff definitely knew how to be safe with cc.
— Separate gluten-free menu
Their staff really new their stuff. They did months of research to find a bakery who would provide dedicated GF bread that would hold up to all their toppings. They took special care to keep my food separate, used gloves, etc. And it was delicious!!
While not dedicated gf, my son and I both have Celiac and have eaten at this location and the State Street location several times. Have always had great service & delicious sandwiches on fresh delicious gluten free bread and have NEVER been sick!! We have spoken to the owner several times and he has trained his employees in proper gf practices, they change gloves, have special trays, etc. It’s awesome having having a quick, delicious gf option when we need it! LOVE Pickles & Swiss! Will always be back for more! 👍❤
They messed up my mom's order--she told them GF and that she was celiac--and gave her regular bread, now she's horribly sick. We think it happened because the woman ordering just after her had the same name and ordered the same sandwich. Never eating here again, probably never eating from the chain again.
You get one screw up and you're done.
They change their gloves and have a tray for gluten free orders to prevent contamination. The staff will kindly double check the ingredients with the chef if you are concerned about anything.
Great sandwich spot that takes extra precautions for GF orders!