This is a really nice facility & I love the staff but the first thing they ask you when you say you need gluten free is “by choice or allergy” either way it shouldn’t matter if it is by choice or allergy, if it’s gluten free it should be gluten free not half and half... you know what I mean? Also the pizza is only cooked on the outside the middle fell flat and was very under cooked :( makes me sad cause my family loves this place!!
I've ordered from them a handful of times and had good results every time, but, I have been in store & had to call an employee out after he contaminated a tub of sauce. I had to explain how gluten travels & asked him to open a fresh tub of sauce for my pizza. He did it without issue, but I've been cautious ever since.
I’ve been here many times and felt safer than my own home. They used to prepare gluten free (Celiac) in the back away from the flour and regular crust. I have never felt ill after eating here. BUT! Today I stopped in to get my pizza fix. I told the staff that I was Celiac and needed allergy protocol. The young man reached below the counter where normal crusts are prepared, with gloves that had just floured a board, and grabbed a pan. I reminded him that I was “allergic” and needed pans and prep from the back. He said they keep the pans up front now. With pans right below where flour is flying and handling pans with the same gloves he was just using for flour, it was clearly not safe. He also clearly did not understand why I was upset. I left, in tears.
Staff was great. Fixed my pizza in the back Ina sage area and cleaned the oven before cooking my GF PIZZA. Best GF crust I have found!
While the pizza was ok, as Celiacs know, the safety is only as sure as the education of the staff. The manager made my pizza in a way that did not cross contaminate and also cooked it in a different safe place. On one visit they burned my pizza and served it to me anyways. On another visit they cut it with the shared pizza cutter. Not reassured by the staff who is touching my food
have ate here twice. yummy pizza & I feel safe.
There is gf pizza dough available for an additional $4 and they do prep your pizza in a different space than the normal assembly line. They also ask if it is an allergy or a preference. Crust on the pizza came out a little well done.
Highly recommend-The best Gluten free pizza I've ever had in Cincinnati. Chef's were very knowledgeable about what was Gluten-free and not because I had chosen Chicken to add to my pizza (not thinking about sauce or marinade they might use) and the Chef immediately made me aware it was not Gluten free. The chef even helped me decide on what to put on my pizza-offering some new suggestions. Thank god he did because my pizza was so awesome!!!The gluten free crust was amazing and the pricing is more reasonable than some other chain pizza places I've tried. For the artisan toppings w/ the gluten free crust, you just can't beat this option if you suffer from gluten intolerance/Celiac Disease. I didn't get sick at my stomach or my IBS didn't get triggered afterwards either, which commonly happens with me from cross contamination.