Portillo's

Update: their quality control is almost non existent at this point. No matter how many times you say no bun and they confirm it you'll still probably get a bun. Very unfortunate.

Original: I always order the cheeseburger minus the bun. I love that I can eat their French fries!

Celiac friendly?

No

Eat here regularly and love the french fries, hot dog, cheesburger and Italian beef. No buns though but bring my own.

Celiac friendly?

Yes

We stopped here to get a bite to eat. We got the Italian combo bowl which is gluten free. You’ll get some choices of cheese and peppers. We also got the chili cheese fries and they told us it was gluten free . Great food and wonderful service.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Dedicated gluten-free fryer

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

They currently offer Italian beef bowls that you can add toppings and even add Italian sausage.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dinner
• Good for kids
• Good for lunch
• Good for takeout
• Offers online ordering

Dedicated frier for fries so they’re gf, but if you don’t eat meat or have any questions at all you’re screwed. I was able to see online that the frier is for fries only making it gf, but staff was NOT knowledgeable (at one of their biggest and newest locations in Chicago…), and acted super annoyed by safety questions. Plant based hot dog is vegan but NOT gf and i had to ask 5 people to confirm if the hot dog itself had gluten (it does). Every answer was “well the bun has gluten”….obviously… but shouldn’t staff be knowledgeable about the other 10 ingredients? Wouldn’t risk it!

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Staff will clean kitchen space or change gloves if asked
• Dedicated gluten-free fryer

Is there a gluten-free menu?

— No gluten-free information on the menu

Ordered a nudie hotdog with the manager who was able to ensure it remained gluten free. Their fries are cooked in a dedicated fryer, however the oil goes through a filtration system at night that commingles it with the oil from the chicken tenders - thus they are technically not celiac safe. As a celiac myself however, I do risk these fries on occasion and have never had an issue even though I tend to be quite sensitive to cross contamination.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— No gluten-free information on the menu

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

The worker here told me the frys are fried in a separate fryer only for fries! He double checked with the kitchen as well and they gave the all clear other than the fact they have gluten in the kitchen so they can not guarantee. I decide to try about a handful and had no symptoms at all! I also ate a burger no bun which was good!

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent