Portillo's
2 ratings
$ • Fast Food Restaurant
Reported NOT to have a gluten-free menu, but gluten-free options are available
Reported GF menu options: Fries
Safety Rating
2 ratings
As rated by the community
7195 Kingery Hwy
Willowbrook, IL 60527
Most Recent Reviews
Review
They currently offer Italian beef bowls that you can add toppings and even add Italian sausage.
Safety
How confident are you that this establishment takes safety precautions against cross-contact?
— Somewhat
Quality & Quantity
Is there a gluten-free menu?
— No gluten-free information on the menu
How much of the menu is available gluten-free?
— Some
How would you rate the taste and quality of the gluten-free food you tried?
— Excellent
Other
Other Characteristics
- Good for dinner
- Good for kids
- Good for lunch
- Good for takeout
- Offers online ordering
Review
Ordered nudie hot dog and there was bun residue on it! Lazy
Safety
How confident are you that this establishment takes safety precautions against cross-contact?
— Not at all
Safety Feature Ratings
- Dedicated gluten-free fryer
Quality & Quantity
How much of the menu is available gluten-free?
— Not Much
How would you rate the taste and quality of the gluten-free food you tried?
— Average
Other
Other Characteristics
- Good for takeout
- Offers delivery
Photos
Reviews of this Chain
Review
Dedicated frier for fries so they’re gf, but if you don’t eat meat or have any questions at all you’re screwed. I was able to see online that the frier is for fries only making it gf, but staff was NOT knowledgeable (at one of their biggest and newest locations in Chicago…), and acted super annoyed by safety questions. Plant based hot dog is vegan but NOT gf and i had to ask 5 people to confirm if the hot dog itself had gluten (it does). Every answer was “well the bun has gluten”….obviously… but shouldn’t staff be knowledgeable about the other 10 ingredients? Wouldn’t risk it!
Safety
How confident are you that this establishment takes safety precautions against cross-contact?
— Somewhat
Safety Feature Ratings
- Staff will clean kitchen space or change gloves if asked
- Dedicated gluten-free fryer
Quality & Quantity
Is there a gluten-free menu?
— No gluten-free information on the menu
Review
Ordered a nudie hotdog with the manager who was able to ensure it remained gluten free. Their fries are cooked in a dedicated fryer, however the oil goes through a filtration system at night that commingles it with the oil from the chicken tenders - thus they are technically not celiac safe. As a celiac myself however, I do risk these fries on occasion and have never had an issue even though I tend to be quite sensitive to cross contamination.
Safety
How confident are you that this establishment takes safety precautions against cross-contact?
— Somewhat
Safety Feature Ratings
- Staff is knowledgeable and can answer questions
- Food comes out flagged or marked gluten-free
Quality & Quantity
Is there a gluten-free menu?
— No gluten-free information on the menu
How would you rate the taste and quality of the gluten-free food you tried?
— Excellent
Review
The worker here told me the frys are fried in a separate fryer only for fries! He double checked with the kitchen as well and they gave the all clear other than the fact they have gluten in the kitchen so they can not guarantee. I decide to try about a handful and had no symptoms at all! I also ate a burger no bun which was good!
Safety
How confident are you that this establishment takes safety precautions against cross-contact?
— Somewhat
Quality & Quantity
Is there a gluten-free menu?
— No gluten-free information on the menu
How much of the menu is available gluten-free?
— Some
How would you rate the taste and quality of the gluten-free food you tried?
— Excellent
Review
Lol don’t come here. They said they can’t help cross contamination and the bowls look so gross. The dogs without a bun is a waste. If you’re with a group you can come but I would never choose to. Expensive too
Safety
How confident are you that this establishment takes safety precautions against cross-contact?
— Not at all
Quality & Quantity
How would you rate the taste and quality of the gluten-free food you tried?
— Poor
Review
Online there are gluten free options. Just spoke to the employee taking orders who says nothing there is gluten free. Hard pass for me.
Safety
How confident are you that this establishment takes safety precautions against cross-contact?
— Not at all
Quality & Quantity
Is there a gluten-free menu?
— No gluten-free information on the menu
How much of the menu is available gluten-free?
— Not Much/None
How would you rate the taste and quality of the gluten-free food you tried?
— Poor
More Info