Portillo's
$ • Fast Food Restaurant
Most Recent Reviews
I don’t know why this place is listed as gf. They don’t have gf hot dogs.
Dedicated frier for fries so they’re gf, but if you don’t eat meat or have any questions at all you’re screwed. I was able to see online that the frier is for fries only making it gf, but staff was NOT knowledgeable (at one of their biggest and newest locations in Chicago…), and acted super annoyed by safety questions. Plant based hot dog is vegan but NOT gf and i had to ask 5 people to confirm if the hot dog itself had gluten (it does). Every answer was “well the bun has gluten”….obviously… but shouldn’t staff be knowledgeable about the other 10 ingredients? Wouldn’t risk it!
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Reviews of this Chain
I recently visited Portillo’s, and I was pleasantly surprised by their attention to dietary needs, including some gluten-free options. While they don’t have a dedicated gluten-free menu, they do offer modifications that make it possible to enjoy their delicious food safely. For example, you can order many of their sandwiches without the bun or opt for their hearty salads, which can be customized.
Their staff was knowledgeable about gluten-free options and willing to accommodate requests. I appreciated their care in preparing my meal, ensuring there was no cross-contamination. The chopped salad, without croutons, was fresh and flavorful, and the option to enjoy their iconic Italian beef sans bread was a nice touch.
Overall, if you’re gluten-sensitive or have Celiac, Portillo’s offers a few tasty options that make dining out enjoyable. It’s not a full gluten-free experience, but they do a solid job for a fast-casual restaurant.
As a former worker I can confirm that nothing here is celiac safe! Shared fryers and in general all equipment is shared with bread items. Even milkshakes are blended with the same blender as the cake shakes and malt shakes, making them not safe. Be careful!
This place was great! I had the Chicago combo bowl (shredded Italian beef with a Italian sausage and cheese) along with fries. It is counter service and the guy immediately told the line who was making the food that I had an allergy and to clean up station and change gloves! I was impressed! Coke products too! Will definitely go back!
They used to carry tuna that you could get without a bun, but they decided to carry breaded whitefish instead. Almost nothing on the menu is gluten free, other than maybe grilled chicken without a bun. Which you can get everywhere.
It was ok—ordered burger with no bun and fries
