Portillo's
$ • Fast Food Restaurant
Most Recent Reviews
Dedicated frier for fries so they’re gf, but if you don’t eat meat or have any questions at all you’re screwed. I was able to see online that the frier is for fries only making it gf, but staff was NOT knowledgeable (at one of their biggest and newest locations in Chicago…), and acted super annoyed by safety questions. Plant based hot dog is vegan but NOT gf and i had to ask 5 people to confirm if the hot dog itself had gluten (it does). Every answer was “well the bun has gluten”….obviously… but shouldn’t staff be knowledgeable about the other 10 ingredients? Wouldn’t risk it!
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Reviews of this Chain
They used to carry tuna that you could get without a bun, but they decided to carry breaded whitefish instead. Almost nothing on the menu is gluten free, other than maybe grilled chicken without a bun. Which you can get everywhere.
It was ok—ordered burger with no bun and fries
There is no dedicated fryer here despite website. Burgers can be done in a lettuce wrap.
The person taking my order at the drive thru had no idea what a food allergy was and seemed to have no interest in helping me navigate the menu. Luckily I didn’t have any ill effects from the classic combo bowl. Their fries were great. Also regarding the other review, the allergen guide on their site lists the Italian bowl as containing gluten.
We stopped here to get a bite to eat. We got the Italian combo bowl which is gluten free. You’ll get some choices of cheese and peppers. We also got the chili cheese fries and they told us it was gluten free . Great food and wonderful service.
