They wanted to cook my pizza on the same oven surface as non-gf pies and without a pan. I asked for a pan and they said they couldn't do that but offered to clean the oven. They scraped it with a brush but a lot of leftover burnt crust pieces remained. They started to put my pizza on top of this and I apologized but had to leave. Very nice folks and they tried hard but I explained I had Celiac and they still didn't seem to get what that meant in terms of safe food prep.
I have had good experiences at both the Eastlake and Chula Vista locations. Especially Eastlake...they sweep the oven, change gloves & change pizza cutters! I always watch and remind them about that pizza cutter-easy to forget when they are busy but, I eat here often and I haven't gotten sick. I did not have a good experience at the San Diego location and got sick. I'll stick to Eastlake. The staff was friendly and didn't act like it was a big chore to make my food...always a plus.
I was diagnosed 3 months ago with Celiac Disease. I've eaten here about 3 times since without issue, although my Celiac symptoms are on the low-end of the scale, so take my review with a grain of salt. I have no clue if cross contamination is an issue here, because I don't get symptoms at places that don't have good cross-contamination practices.
Do not eat here if you are Celiac or sensitive/allergic to gluten. If you just choose to be gluten free, then it's fine. There is flour all over the surfaces in the kitchen. The preparers gloves were coated in flour, so I asked her very nicely if she could change her gloves since I was ordering a gluten free pizza, she rudely responded that this is a restaurant... I knew I was at a restaurant! They put the pizza on a flour filled pan when it came out of the oven, then used the same pizza slicer she used on the customer in front of me's glutenous pizza..... Cross contamination risk is guaranteed. So sad to offer GF pizza crust and do nothing to actually make it edible for GF people:(
Build your own pizza place. SUPER friendly staff who asked immediately if it was an allergy (I'm not celiac). Had a GF #3 with a few swaps, was really good; we also got a GF dessert pizza - Nutella + icing? Tasted just like a certain coconut caramel girl scout cookie, yum! My husband actually said the GF crust was better than his regular pizza crust.