My daughter and I let the staff know we have a “gluten allergy”. Without needing to say anymore, the staff changed out all the utensils, washed hands and put new gloves on. The same person prepared the whole order.
— Very
Full GF menu online at company website. Used that as reference to order. Qdoba marks both gluten & cross contamination risk. Arrived and said gluten allergy before ordered. Entire work staff stopped, altered all others to allergy and what needed to be done. They immediately pulled all utensils off the line and set new ones. They wiped down all the work space. The work staff removed gloves, washed hands, & put on new gloves. For a franchise with limited space, they did everything they could. My bowl was made by a single person from start to finish and placed directly in my hands. Overall, I was satisfied.
— Somewhat
— Separate gluten-free menu
— Most/All
— Good
They cleaned all surfaces, switched out gloves, washed hands, and changed serving utensils with clean ones after I asked what they’re protocol was for helping me with out with my gluten allergy. The staff didn’t hesitate and did so as a hardworking collective. It was great! I had a burrito bowl.
— Somewhat
— Good
The corn tortillas for my tacos were awfully elastic so I asked for the allergen menu and sure enough, they are made with wheat. Also, the corn chips and everything else you'd hope would not be made with wheat, is. Only safe bet is a bowl, unless you are celiac, in which case you should definitely not eat here.
No
The food tasted like it was microwaved. Incase that wasn't bad enough I got the runs right after!
I don't understand what could have had gluten in it, but I won't go back.
— Not at all
— Not Much/None
— Poor
As soon as I mentioned that I was gluten free, the person behind the counter got me an allergen guide and changed their gloves. Really positive experience!
— Somewhat
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
Armed with the allergen menu, I confidently ordered a safe meal for my celiac toddler. Right off the bat, I asked the girl to change her gloves and she was happy to comply.
While the kids menu doesn't specify, they have a mini rice bowl option available. Since I did research before I came in and I know what my daughter likes, I ordered a mini bowl with white rice, black beans, and chicken. I added shredded cheese and sour cream. She devoured it! I gave her some chips too, but forgot that the menu said they could be cross-contaminated. She did have a little issue a couple of days later (her MO) so it was probably the chips. However that was my fault.
The only reason I marked safety down is that when they scoop the ingredients into the bowl or on to a tortilla, the utensil could come in contact with the tortilla. I could, and probably should, have asked for fresh utensils, but I didn't. So there is a risk of cross-contamination, but not anymore so than eat out at most establishments.
We will try again and avoid the chips to see if she reacts again.
— Somewhat
— Most/All
— Excellent
Delicious chicken queso bowls. They have very clear allergen info on their website. Corn tortillas do have risk of cross contamination. They took our gluten allergy (celiac) seriously and changed gloves upon hearing. Decent portions for airport food price.
— Very
— No gluten-free information on the menu
— Some
— Excellent
I’ve gotten burrito bowls from here many times and have never gotten sick. No gluten-free menu in restaurant, but they have an allergen guide online that includes gluten (link below).
https://www.qdoba.com/public/assets/documents/qdoba-allergen-information.pdf
— Somewhat
— Most/All
— Good