Red Robin

My son has had reactions twice after eating there.

I am celiac and last night we were waiting a while for our food and the waitress came over. Said to me “they had to remake my burger because they put a regular bun on it and had to remake it.” I told her a year and a half ago I had the same server she was excellent, spotted it right away both times. They had to remake my salad three times because they put bread on and took it off and there were crumbs on my plate. This time they put a regular bun on instead of the gluten-free bun and had to remake it. I ate the remade burger and thank God I took my gluten ease pills. I asked for the manager and the manager didn't care he said “that there is a purple symbol for allergies” and I told him “that there's many allergies out there and I'm celiac and I could've been hospitalized for a week if I had gluten.” And he didn't even comp for the meal and basically didn't care I was very upset and I started crying I am never eating here ever again. They need to be properly trained for allergies.

I’ve gotten the gf burger and fries a number of times and only had one incident. When you wait for take out in your car(they bring it out to you) they give you a cup of fries while waiting. Once (out of 6 or 8 times doing this) the oerson who came to the car handed me the extra fries, then when I reminded her that I had a gluten free order, she took the cup of fries back. Apparently she had just grabbed a cup of fries and they weren’t from the dedicated fryer. Aside from that one mix up I haven’t had a problem. The gluten free items are limited, though.

They have a digital tool to navigate and filter the menu. So nice to have a place to go to when I am in the area. They have a dedicated fryer.

They have always gone out of their way for us. They seem to be knowledgeable and we have never gotten sick after eating at Red Robin. Always feel safe eating there.

Our favorite place to take our 8 yr old with celiac. He loves the gf bun there, and that he can have the fries. He can order confidently and get a normal kid-friendly meal.

We love all Red Robins and have NEVER gotten sick. You do need to use their app to determine what's gluten free but their website is great for all kinds of allergies. Almost every time we've been asked if we need separate fries and although they take longer, they're never cross contaminated. It's a go-to for us.

My boyfriend and I come here all the time. It's his favorite and it's the only place I can have a good burger around here. However there have been several times where I specifically order a gluten free bun and state that I have celiac, and they still bring out my burger with a regular, clearly glutenous bun. One time I had to say something and all my waiter did was bring me a new bun. Lucky I don't really have an issue with cross contamination and that I'm not confrontational cause if my mom were with me she would've ripped him a new one lol. But the latest time, our waitress caught it right away and confessed it was her mistake and was very apologetic and she brought me a whole new burger. No problem. The bf found a sheet of wax paper in his burger have way through eating it though. But they brought him a new one too and comped our whole bill. Overall their food is still delicious just watch out for wax paper and glutenous buns lol

There is no specific menu, it's all online, then you fill I'm what you need to avoid and it gives you the options. There's gf options, bread, different fry fryer. Thought it was good, had a chicken bruschetta sandwich and fries. Unfortunately my stomach starting turning and I got sick about 20 minutes after eating 😑

Love the fries and the lettuce buns that are made available for burgers!

very allergy friendly

Staff was knowledgeable and careful with cross contamination. Had a bacon cheeseburger with fries. Will definitely be back.

Fries have a dedicated fryer, servers have always been good about communicating celiac with the kitchen. I'm newly celiac and the gluten free bun was pretty good on a burger! Never been glutened here.

I have Celiac disease and don’t eat out much. Called ahead to confirm that they had a gluten free menu and work space. Got there and when I asked for the GF menu the waiter asked is that by choice or allergy (why does it matter??). Needless to say, an hour later and all throughout the night I’ve been ill! Can’t say that I will ever go back.

Yes they have a dedicated gf menu and even a separate fryer. But their staff are not trained on what to do. We had lunch there and immediately told our server about celiac, he seemed very knowledgeable. He took the order and assured us that it would be gf, the order was flagged as gf and he even spoke to the chef to confirm a sauce was gf. Mid meal a manager appeared to apologize and explain that there was a special gf menu and the sauce was not gf and they should not have taken the order. The process was not followed due to training issues and I got sick. Beware as they seem so good on paper.

We often hit up Red Robin when traveling because we count on their gluten free buns and dedicated fryer for my son with celiac. We have never had an issue with the many Red Robin’s we have dined at...except this one. My son began experiencing “glutened” symptoms as soon as we got back on the road progressing to the most severe of symptoms. This was not a minor cross contamination but something grossly gone wrong. It was bad enough that it was the slowest, dirtiest Red Robin we had been to. Next time we are traveling through, we will not be stopping there.

The reason for 2 stars is bc they have messed up my takeout order TWICE. This tells me the staff is not trained to take GF orders seriously and do not care/are not aware of how sick this can make people. I do enjoy their burger in a lettuce wrap but be ware when ordering takeout. They also screwed up my non GF family members meals so they have a problem in that department.

Bad service, acted like I inconvenience waiter that I was gluten intolerant. Food took forever, it was cold and didn't taste good. I couldn't even eat what was brought to me, but was not comfortable asking for something else. Do not suggest eating here.

We took our son there today. He was able to order a burger/gf bun and fries from the kids menu and they assured us that they understand about cross-contamination. So far so good! He enjoyed his meal, feels fine, and saved me from cooking on my birthday. 🤣

My kids of never had any problem after eating here

Very accommodating to my gf needs. Service was great as was the food!! Yum!

Separate Gluten Free menu and asked if we wanted fries cooked separate too. However, extra $1.50 for bun.

It’s delicious but I’ve gotten sick the 2 times I’ve tried it. I’m pretty sensitive. Both times, I had a gourmet cheeseburger and fries.

Eaten here several times and never been a problem. If you ask for the allergy menu they bring you out the iPad with all the options on. The fries are also gluten free which is great!

Stressed how sensitive I am to the staff and found an onion ring in my burger today, got sick and won’t come back here again. Plus side is they did pay for my meal but they lost my trust.

Red Robin is very good with awareness about food allergies. Each time I go, I ask for a GF menu and the waiter/waitress brings over an iPad where you can select your allergies and it will provide you with the items they offer that suit your needs. The steak fries are baked, so they are safe for Celiacs, and they have delicious GF buns for their burgers! I have also safely eaten their salads and their chips and salsa, both of which were delicious!

Staff were extremely knowledgeable. Highly recommend. And the fries are also gluten conscious. They cannot guarantee slight cross contamination but for those whom do not have celiac disease, it is an additional benefit.

No separate GF menu or GF indicators on the menus at the restaurant, but Red Robins have a good interactive allergy menu online, which helps with figuring out what to order. The waitress we had assured us that they handle all allergy tickets in a separate prep area and change gloves, utensils, etc. in the kitchen. The dedicated fryers for the french fries are a plus! No manager came over to talk to us, but my order did come out with a special “allergy” pick in it, and our check did show the allergy note on my order. I felt good after eating here!

As always, the food is good. My poor reading is because they quit serving gluten-free beer. They still carry cider but that is not beer. They need to carry gf beer

Yum! Servers are very helpful and cautious. Food is delicious. I wish they offered a soup and mushroom burger gf but overall a lot of tasty options.

Friendly staff and SO many options. They make it really easy to pick something tasty and safe. They have their menu online/tablets(which they have available at your request) where you can mark allergens and it guides you. Very excited to have this option.

I eat here often and I have maybe been sick once. They’re knowledgeable about their menu and have a decent amount of options. Fries can be made GF as well, just have to ask!

They do have gluten free menu. We ate here couple times it was good. Today we ordered gluten free 2 burgers for my son as kids meals are a bit small for him. He ate the first burger tasted like usual ate it all. took one bite from the second burger and he said this is not gluten free. We called the host and they confirmed they made a mistake. They brought us a new one gluten free. I get that mistakes happen. But I would have expected them to give that meal for free as an apology but they didn’t. If u go please double check with them when they bring ur order that it is gluten free.

Very impressed. Accommodating with anyone with allergies. Ask for the iPad menu....easy to order. Very Celiac friendly.

Great burger and fries. GF bun is seedless so easy to double check. Haven't had a bad experience and this location was the same. Staff was very supportive.

So disappointing we didn't even make it out the door and my daughter had a headache, bloating, and pain in her stomach. She ate there 2 months ago no issue. She said this time the server did things differently than her previous visit. I should have known when I told her my daughter had Celiac and needed to eat allergen friendly food and the waitress looked at me like huh😢

Staff was amazing about GF. They had a separate menu, GF free buns. I enjoyed my visit and did not get sick.

Been here (and other Red Robin locations) a few times in the past without issue. Today - glutened. Less than an hour after leaving, I knew exactly what happened. I don’t know what caused (cross contamination?). But it happened. It just takes once, not goin back.

Red Robins tend to be hit or miss for me, but this location was a bit!

Have tried this location 3 separate times. They have a gluten free grill AND fryer. My celiac husband (extremely sensitive) and 5 yr old son did not get sick on any occasion. The gluten free menu is on an iPad they present, asking immediately upon arrival for that menu will speed things up.

Excellent food! Didn't get sick. Have Celiac's. Ordered Avocabo salad with cheddar instead of blue cheese with ranch and no garlic toast. Even had a French fry as they have separate fryers for fries.

Love eating here. They have a dedicated fryer for gf French fries (you have to let them know you need gf fries as they also have shared fryers) and they carry the new gf and vegetarian impossible burger. Staff is always knowledgeable on what foods are safe for celiacs.

Great service. My 4 year old loved the gluten free bun with her burger. Fries have a dedicated fryer.

Gluten free burgers and dedicated fryer. I have never been sick here and have eaten here dozens of times.

I had a great experience here... my server and the kitchen were very knowledgeable about celiac needs and assured me they were taking all safety precautions. They gave me an iPad that had allergens for everything on their menu so I knew I was ordering something safe. I had a veggie burger with a gluten free bun and fries. They have a dedicated fryer if you tell them you need gf!

They have an interactive GF menu on a tablet, and the burgers can either come lettuce wrapped or with a GF bun. Love their bottomless steak fries as well!

Server was very knowledgeable and confirmed all items ordered were gluten free. He double checked with the kitchen as I had concerns after reading others reviews of this location. Not sure if they've improved overall or we got lucky with a good server but our experience was great!

Was alittle expensive! But the food was great and I didn’t get sick! They fried my fries in a different fryer even my chips! Great experience will be coming back!

Not safe for celiacs. I’ve been sick as heck the last 4 times I’ve eaten there. So disappointing

Unfortunately despite numerous attempts to request GF and ask if the fryer was separate, etc., our fries came out with onion rings mixed in. When telling the waitress, she did not get the problem and asked that we just pick them out. I don’t expect everyone to understand what celiac is but this was not our best RR experience.

Great service and knowledgeable on gluten free. Understanding staff who were prepared with information and brought us fries super early on. On a busy Saturday night, it is loud but the food makes up for it. 🍔👍

Great selection! Never get sick.

Red Robin is practically a weekly dinner. Buns are amazing and fries are YUM! Red robin customizer app is awesome for carry out.

Great place to go for burger and fries. My favorite is the California chicken sandwich though with a side of celiac safe fries! they have a separate dedicated kitchen so everything should be safe

The waitress was very helpful and knowledgeable about their gluten free menu. She made sure to tell the cooks about my daughter and I being gluten free and they made everything in a separate area. The GF buns were delicious and we didn’t get sick!

Staff understand gluten free but always be sure to say it’s an allergy or celiac and ask that they change their gloves when preparing your gf burger. I would not order the gf pizza if you’re highly sensitive

They have a gluten free bun!!!!!!! They also cook their fries in a separate fryer

They have gluten free options including gf buns and fries made in a separate fryer. They mark plates for people with an allergy so nothing gets mixed up. I’ve never felt sick after eating here and the food is good.

Red Robin has never let me down. Their gluten free bun is really good and they always deliver a great meal. This location was really busy but there is a lot of seating and the service was good.

Loved it all the server explained that they have designated stations.

I have waited a long time to write this review but I have eaten at this location many time's but the last time I was here was my last. I expressed my severity of my disease and how important it was to be gluten free. My waitress was extremely careless and I could tell she didn't want to be there that day. We got what we ordered and she reassured me that it was gluten free, I started eating and only got into two bites of my burger and fries before my symptoms started. The reaction was so bad that I ended up in the hospital 9 times after eating here. I normally have a lot of faith in the place but will never again eat here. It has gone down hill with their service.