Great bacon cheeseburger and fries Confusing GF menu on iPad Wheat and GF menus different, something is not right. I emailed them. Update- they said the fryer is gf because of the law that states less than 20 ppm is considered gf but they are not wheat free because the law is 0 ppm to be considered wheat free and they cannot guarantee that because of cross contamination.
Good food and fun place to hang out. I have reacted once out of over 12 visits so the reaction chance is low. If you are in the sensitive category and want to chance it the food is good. selection is decent as well.
Absolutely terrible staff. Young kids that are incompetent and irresponsible. Do not go there, they don't care.
Went there yesterday, selected "gluten" to avoid on their allergen menu, and ordered the nachos. When my food came out, I had chips and cheese with no toppings so the waitress went back to check things out. While she was gone, I noticed a noodle melted into my chips. So I grabbed the next waitress that went by and explained the situation. A few minutes later, my original waitress came back and informed me that her manager said the noodle was "OK" because it was a gf noodle (Red Robin does NOT have gf pasta), but they were making me a new set anyway. Then the manager came by and told me that the nachos were "gluten free but not wheat free," showed me how the nachos disappear as an option when you select both "wheat" and "gluten" on the allergen menu, and then continued to argue that the nachos were gluten free. Clearly there are issues with food prep and the management no longer has the knowledge that used to happen at this restaurant. I ended up not eating anything that day. So sad to have to cross this one off my list of places to eat.
Staff very knowledgable. My daughter who has celiac was just fine with the GF cheeseburger and French fries. We have been back multiple times and have had great luck!
Awesome burgers and fries! ❤️
3 strikes yer out!!!!!! Well, the service seems great- until you realize they arent listening to you at all. 3 times I've ordered food for pick up, as I live super close, and 3 times it was blatantly glutened after a lengthy conversation about how to make it gluten free! Once I had to go back because it was completely a gluten meal bum and all, another time they got the gluten free bun right but the french onion soup was made with the slice of bread instead of without, gluten free bun with the omitted onion rings-WITH ONION RINGS-- GRRRR!!!! It's at the point where I gotta think its in purpose.
Good service, but not safe. Ordered vegetables with hummus and asked for the bread on a different plate for my family to eat. Food came with bread on top of the vegetables, so I sent it back to get a safe meal. When the new food came, it appeared safe, but after eating nearly all the veggies, I found bread crumbs at the bottom. The chef did not make a new plate of food, he just took off the bread and rearranged the vegetables to make it look new.
Takes things very seriously. Great burger!
Having celiac, what a pleasant surprise to find a great burger and fries place....the GF bun is made locally so it was fresh and delicious. Dedicated fryer for fries, "allergen alert" followed my order all the way through including on the printed receipt. Staff was knowledgeable, informed and made suggestions. Will definitely be back. Recently moved here so we were looking for a great burger place. My husband's choices on the regular menu were plentiful and food great.
I always love visiting any Red Robin because it can get a great burger on an awesome GF bun (just as good as any other bun!). They also offer fries in a dedicated GF fryer which is amazing! Staff is always friendly and very careful with allergies, I would highly recommend.
this is on my mothers behalf ... there was nats flying around our drinks and we had to swat the bugs away just to eat our food this was at Febuary 15 2014 and it was really disgusting enviorment ... I was sitting away from my mother and didnt have this problem I think that nats were atracted to the alcohol in that section witch was 21 and older me and my boyfriend had a great time and loved the sevice
Great food! They truly cater to gluten free needs. I gave them 4 starts only because they only offer 1 GF beer, it is an apple cider. I want more of a real beer like Redbridge.
Consistent inconsistency. Order is right about 1/2 the time if getting take out. G/f bun available for $1 up charge.
Have eaten here on several occasions. The service is knowledgeable regarding gluten free dining. The special menu has a variety of gluten free choices, there are other allergen menus as well. The fries are great and the bun is well worth the extra $1.00 if choosing a burger. Well worth a trip out.
Eat here 2 or 3 times a month... never had a problem gluten free wise. They have a menu on request. Fries are awesome and burgers are just as good! Now they have udi's gf bun for $1 extra.
Love that I can eat here and have the choice of lettuce wedge or GF bun for $1 more...they are very knowledgable and accomidating!
Since going gf free, we have been thrilled to find many places offering gf buns for hamburgers, That being said, most are clearly not as good as regular. Only 2 have stood out: Cooper's Hawk in Annapolis (they bake their own) and nor, Red Robin. It was so delicious I had to check to make sure it was not gluten. (like Glory Days, the food is served with a colored marker to assure that it is gf) Our waitress was informative, the food was terrific, and we are 2 days out with no issues. We loved the burger, the plank style fries were crispy outside, creamy inside and the cole slaw fresh and yummy. We will be back and next time we will try a milk shake!!!
I had a wonderful experience! I had a GF bun with my burger. Very fresh and tasty! Endless fries in a GF fryer. Our waiter was super sweet too.
This is my first time actually reviewing and not just reading other reviews. This place is so great I have to add my two cents. Super knowledgeable, super understanding, and super, super safe!!! EDIT: This has been our go to place for two years. The last time we went we ordered the same thing we always order and both my celiac twins got violently ill. I called and the manager confirmed everything we ordered should have been safe. The unknown is the worst part because now we can’t go back since we don’t know what happened. It’s so sad.
As one of the first restaurants to offer GF bread, we’ve found Red Robin increasingly difficult - or maybe just this location? No help with what is GF; my WiFi has issues in the restaurant making it hard to look up the options; even if it will connect, the seasonal burgers are never updated to the app that we’ve been able to tell. Tonight I ordered the Grand Brie for $14.99 plus an extra $2 for a GF bun. I was so disappointed. The burger was brought to me, and I had to check to see why there was a pat of butter on my burger. It wasn’t butter. THAT was the Brie! The server came to ask if everything was delicious. I avoided eye contact, so she sent a manager. I opened the burger, and the manager proceeded to look and ask what specifically I was disappointed with. The amount of cheese? The burger? She offered a new one, but the appropriate response would be, “Oh, wow. We really feel short of the mark on that one. Let me get you another!” To their credit, the server was super sweet, and they comped my meal. Still, the food here continues to struggle on the GF spectrum compared to other places in terms of menu option being accessible, taste and quality of the GF buns, and price.
They have dedicated frier for fries and gluten free buns The seasoning for the fries says gluten free on the container It was wonderful I have celiac and its been a long time since I have been able to have a fun and fries at the same restraunt!! wooo hoo
Red Robin is one of two restaurants that we seek out in cities we are visiting. All of the wait staff have been very knowledgeable and we have never been glutened. They have a very limited selection of burgers that can be prepared gluten-free so hope over time they add to their repertoire of burgers.
Horrible!!! Not celiac friendly at all!!! The waitress assured me everything was gluten free, the manager came out and made sure of my order. They still sent out a wheat bun!!!!!!! Terrible- don’t trust them. The only reason they got one star is because I couldn’t post it without putting one star.
I always get a burger on a GF bun and GF sweet potato fries! It’s delicious and I never get sick!
We usually have a great time at Red Robin - not at this one on the corner of Robson and Thurlow Streets in Vancouver, BC. Our gluten free orders came on gluten free buns, but had other gluten containing ingredients on the sandwiches, despite the emphasis we put on the importance of keeping the food safe. If it wasn’t for a vigilant eye, two of our party would have been incredibly sick. The service otherwise was not great either. Drinks left empty for long periods. Other inaccuracies in the order. A horrible experience.
Great food. Knowledgeable waitress. GF menu with many options. Designated cooking station. One cook to handle all allergen foods and another cook to handle all other foods. Well worth the visit. I eat at a R.R. In Augusta and was very impressed. Came here, same dedication. Thank you Red Robin.
Never had any issues here and we go a lot. Love the dedicated fries fryer, don’t forget the fries seasoning, delicious!
Staff helpful and knowledgeable of Celiacs. Food good. Price good. GF menu. The menu says grilled burgers my have cross-contamination. When I asked the waitress about it she reassured me they are not cross-contaminated as they have changed the way the burgers are grilled. It was nice to eat a familiar meal with no worries.
So delicious! Server was very knowledgeable and reinsured me she would let the kitchen know it was an allergy. The bun was good too!
I have Celiac and two of my children do as well. It was my son’s birthday yesterday so we went as a family to this Red Robin location for dinner to celebrate. My husband spoke to the manager when we arrived about our needs. She was extremely knowledgeable, helpful, and kind. They have GF options available to peruse on a ipad (we had already looked online at home), a separate fryer for GF French fries, and a good list of options. Our waitress was also great, making sure that the GF food was clearly marked when it arrived at the table and double checking on items when I asked (tortilla chips on the top of the chili). They took good care of us and made me feel at ease, which is not easy!
Best Red Robin location we have been to so far that’s celiac friendly—my daughter didn’t get cross contamination AND we accidentally left/lost her Nima gluten sensor while dining—1 week later we called/they had found it and put in safe in case we came back looking for it! Very impressed w/this location/team!!
Had Danielle as a waitress who was very understanding and helpful even though it was a Friday night and they were very busy. The hamburger was fantastic and the bun was so good I had to make sure it was gluten free. I even bought some to take home. I waited to post to make sure I did not ha e any reactions and none whatsoever!
Told the server our needs and had no problems. Food was tasty. Had the bacon cheeseburger with pepper jack, gf bun, and fries. Burger came out with a pick in it to denote gf.
This location I would not consider safe at all. We are there after asking all our usual questions and making sure they understood we have celiacs and aren’t just sensitive. We all had reactions from the food for the next 3 days. Really sad because usually Red Robin is awesome
Great overall experience. Requested allergen menu and was given tablet to search for options. Hostess and Server were kind, friendly and concerned for our safety. We enjoyed the vegan veggie burger on gluten free bun (gf/df) and freckled lemonade. Most importantly, we did not experience any symptoms.
Went there last night and was served a burger on a regular bun, but told everyone else order was gluten free (a lettuce wrapped hamburger and a grilled chicken patty) They fixed it, but something went wrong. My husband and I both started to bloat to the point, I looked 9 months pregnant and my skin started feeling like it was tearing. We don’t know what exactly happened because there has only been one other time that I had gotten that sick and it was when I first got diagnosed and didn’t check the label on a glutenous candy.
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