Absolutely terrible staff. Young kids that are incompetent and irresponsible. Do not go there, they don't care.
Great bacon cheeseburger and fries Confusing GF menu on iPad Wheat and GF menus different, something is not right. I emailed them.
Went there yesterday, selected "gluten" to avoid on their allergen menu, and ordered the nachos. When my food came out, I had chips and cheese with no toppings so the waitress went back to check things out. While she was gone, I noticed a noodle melted into my chips. So I grabbed the next waitress that went by and explained the situation. A few minutes later, my original waitress came back and informed me that her manager said the noodle was "OK" because it was a gf noodle (Red Robin does NOT have gf pasta), but they were making me a new set anyway. Then the manager came by and told me that the nachos were "gluten free but not wheat free," showed me how the nachos disappear as an option when you select both "wheat" and "gluten" on the allergen menu, and then continued to argue that the nachos were gluten free. Clearly there are issues with food prep and the management no longer has the knowledge that used to happen at this restaurant. I ended up not eating anything that day. So sad to have to cross this one off my list of places to eat.
Staff very knowledgable. My daughter who has celiac was just fine with the GF cheeseburger and French fries. We have been back multiple times and have had great luck!
Awesome burgers and fries! ❤️
3 strikes yer out!!!!!! Well, the service seems great- until you realize they arent listening to you at all. 3 times I've ordered food for pick up, as I live super close, and 3 times it was blatantly glutened after a lengthy conversation about how to make it gluten free! Once I had to go back because it was completely a gluten meal bum and all, another time they got the gluten free bun right but the french onion soup was made with the slice of bread instead of without, gluten free bun with the omitted onion rings-WITH ONION RINGS-- GRRRR!!!! It's at the point where I gotta think its in purpose.
Good service, but not safe. Ordered vegetables with hummus and asked for the bread on a different plate for my family to eat. Food came with bread on top of the vegetables, so I sent it back to get a safe meal. When the new food came, it appeared safe, but after eating nearly all the veggies, I found bread crumbs at the bottom. The chef did not make a new plate of food, he just took off the bread and rearranged the vegetables to make it look new.
Takes things very seriously. Great burger!
Having celiac, what a pleasant surprise to find a great burger and fries place....the GF bun is made locally so it was fresh and delicious. Dedicated fryer for fries, "allergen alert" followed my order all the way through including on the printed receipt. Staff was knowledgeable, informed and made suggestions. Will definitely be back. Recently moved here so we were looking for a great burger place. My husband's choices on the regular menu were plentiful and food great.
I always love visiting any Red Robin because it can get a great burger on an awesome GF bun (just as good as any other bun!). They also offer fries in a dedicated GF fryer which is amazing! Staff is always friendly and very careful with allergies, I would highly recommend.
this is on my mothers behalf ... there was nats flying around our drinks and we had to swat the bugs away just to eat our food this was at Febuary 15 2014 and it was really disgusting enviorment ... I was sitting away from my mother and didnt have this problem I think that nats were atracted to the alcohol in that section witch was 21 and older me and my boyfriend had a great time and loved the sevice
Great food! They truly cater to gluten free needs. I gave them 4 starts only because they only offer 1 GF beer, it is an apple cider. I want more of a real beer like Redbridge.
Consistent inconsistency. Order is right about 1/2 the time if getting take out. G/f bun available for $1 up charge.
Have eaten here on several occasions. The service is knowledgeable regarding gluten free dining. The special menu has a variety of gluten free choices, there are other allergen menus as well. The fries are great and the bun is well worth the extra $1.00 if choosing a burger. Well worth a trip out.
Eat here 2 or 3 times a month... never had a problem gluten free wise. They have a menu on request. Fries are awesome and burgers are just as good! Now they have udi's gf bun for $1 extra.
Love that I can eat here and have the choice of lettuce wedge or GF bun for $1 more...they are very knowledgable and accomidating!
I told my waitress upfront that I had gluten restrictions. She helped me figure out what to order and she alerted the kitchen. She made sure the dressing for my side salad was from a new bottle. She showed so much attention to my needs. I will most defiantly come back here!
This was our third visit to this location and they have gotten way better. They have GF buns that are better than average and have always made my daughter (Celiac) very happy. The fries were iffy at best on previous visits. My wife (gluten sensitive) complained in the past about feeling glutened. They now have a dedicated fryer for steak fries and this last visit was nothing but smiling faces. Be sure to go early. Wait times can be long for GF orders during the rush.
Never have a problem here. Staff is well trained and understand to treat as an allergy.
We have had good experiences here. The burgers are good and the staff has always been knowledgeable. If they didn't know something, they went and asked. We have had a couple of instances where our order came out wrong. My son asks for a gluten free burger with no cheese and it always comes with the cheese. I think they get so concerned about making it gf they forget about the cheese. Not a big deal. The fries are good and we are so happy they have a dedicated fryer. Beware the seasoning on the table is not gf.
Great celiac visit for my gluten intolerant twins!! I live an hour away but we will be back!!!
One of my favorite places to get a good burger and I can actually eat the fries.
I was charged 99¢ when I asked for plain jalepenos be substituted for the breaded fried jalepenos, and again when I asked to have plain salsa instead of the salsa ranch dressing. Not impressed by that at all, especially when their GF options are limited anyway, and no vegetarian GF options at all. Will not be returning.
They are consistently good and food is consistently safe.
A great place to stop for lunch when driving to Las Vegas from Los Angeles. The staff is very familiar with celiac and the need for gluten free food and avoiding cross contamination. I had a great burger with the gluten free bun and lots of gluten free fries.
Poor service. Long wait. Glad we double checked that the food they brought out was gf, bc the first plate they brought to the table was not. (And they acted like it was ridiculous for me to even ask!). Everyone in our party has sworn off Red Robin due to this experience at the Northridge Red Robin. (Not celiac friendly due to their carelessness)
Service was good and knowledgeable about celiacs, but I got cross-contaminated from their grill. It states plainly on their menu that they don't have a dedicated grill and that cross-contamination is possible. I took the chance anyway, bad decision.
Good option for gluten free food. They have a separate menu for gluten free and other allergens as well. The menu has a wide selection. My daughter has celiacs and is very sensitive to gluten. She had a burger and fries and has been totally fine. They even have a GF ice cream sundae dessert on the menu. (We didn't try that this time.)
We made our first trip out to eat since my wife was diagnosed. The gf menu was on an iPad. As soon as the waitress saw the iPad she asked if we had an allergy and what it was. I said my wife is allergic to gluten. She explained that they offered a gf bun and that the fries were in a designated fryer and the food was prepared in a designated area. She made my wife feel a lot better because she was knowledgeable. She even asked her manager where they get their gf buns. Our experience was a really good one.
This has become our go to place. Once you tell them gluten free they are very helpful. I have not had any problems with cross contamination. Updated review: they now tell you to pull up the Gluten free menu on your smart phone, hostess told me just order a burger with no bun when I told her I could not pull up the menu. Also the Gluten free food is not brought out separately anymore.
They were excellent in giving me gf options, identifying my meal as "special handling" with a purple flag so it didn't get cross contamination, and allowing me to enjoy a real meal (including fries!) with my family that was not just salad. However, the gf hamburger bun was really dry and tasted stale. Flavor was good, texture just felt like a week old.
So great! They brought out my gluten free burger and fries on a whole separate tray and when I ordered gluten free, I loved how they asked if it was allergy or preference. They even left off the ketchup in case of gluten in the vinegar. So nice!
Explained that I was a celiac and very sensitive to gluten....waitress seemed confused and I explained it again.....obviously in one ear and out the other because she delivered my burger on a normal bun...did not want to get sick so I did not eat, paid the bill and left
this location has been a regular stop for me for several years and they have been awesome. Amy? in the bar area often takes care of me & actually remembers customers usual orders, she's great! Never had problems with GF burger bun (yay!) & unseasoned fries (double yay!)
11:00 am - 10:00 pm
11:00 am - 10:00 pm
11:00 am - 10:00 pm
11:00 am - 10:00 pm
11:00 am - 11:00 pm
11:00 am - 11:00 pm
11:00 am - 10:00 pm