I would give it 5 stars except for the kitchen. My server was AMAZING! The food came out and before it reached the table she noticed my burger was not on a gluten free bun, she immediately returned it and I saw the whole interaction. She apologized and had a new burger come out and when she came out with it she brought the manager with her. She HAD MY BACK! I can’t thank her enough for saving my butt (pun intended) so anyways, the kitchen messed up the order but Heather saved the day! No reaction :)
Our visit to this Red Robin was not at all good!! Waitress was oblivious. Should have known there would be a problem when every time we asked for items like, napkins and sliver wear and we ended up getting the items ourselves, that would indicate a problem. I took my own bun cause I found buns I like better than Red Robins. So I ordered the burger in the lettuce wedge with no onions. Well there were onions and when I started to put the burger on my own bun I found the crispy onions that have gluten. Even though we received our meal at no charge and they made me another burger which the manager watched while it was made the damage was already done. Truthfully I would have rather paid for a good meal then a free bad meal!!
Red Robin has gluten free buns for their burgers. Many locations also have dedicated fryers for gluten free fries. Please verify with your server.
Have not gotten sick at any Red Robin location, but staff competency varies significantly. At this location, I had to clarify the fries they brought me were the GF, and the response I got back was a little rude. But food was fine, and that's whats important.
Usually love Red Robin and this place had gluten free buns and a dedicated fryer, but the burger as so-so at best. The fries weren't very fresh and they forgot the condiments we requested. Also, $3 for a to-go soda that was mostly ice... save your money and find a different location.
Red robin claims to have a GF menu but upon arrival and requesting one I was told I had to use my phone and go online to see what was available, which I found very strange. Plus after looking online and finding a choice, I was then told this particular restaurant did not carry that item. Back to the menu and after three tries I finally found something I wanted and they had!! Then there was the back and forth about what was safe. Again referred to online. Why can't the restaurant print copies?? I found the entire thing silly and tiring. Finally received my burger, but it was an hour after I ordered.
Of all the chain restaurants RedRobin probably has the most gluten free offerings. I've never gotten sick after eating here. I was very skeptical the first time I ate here and made our server ask the manager on duty and the cook to confirm GF options. Fries are done in a separate fryer and the lettuce wraps are delicious. I've had the gluten free bun once and personally didn't care for it, but I am pretty picky.
waitress was clueless but nice. she ordered me a guacamole burger because she just wasn't sure how to ring in my order. manager helped her reorder it but she still brought guacamole on the side. their guacamole I'd not gluten free. ???? manager no where to be seen after that. not even busy when I went? ate my new burger and did no get sick so it was good
Terrific service from Trav. Knowledgeable on gluten free needs, and very kind. Ordered g free burger with g free bun and fries (made in separate fryer) and daughter ordered grilled chicken breast with g free bun. Delish! For once, my whole family had a sandwich and fries, together! And we passed the three hour mark of not getting sick after a meal out! Terrific!
Ask for a gluten free menu and they will give you an iPad with all allergen information on it. They have gluten free buns for burgers and the fries are safe to eat. I love going here and I have never gotten sick from it.
I ate there tonight (9-18-19) and it was great! Check out their website which is very specific for gluten and wheat!! Our server was very knowledgeable-no issues at all after eating there!!! I highly recommend it!
I have eaten here a few times and gotten very sick from it. The fryer is often contaminated and somehow even salad gets contaminated somehow at this restaurant. I just avoid it now.
Just moved to the area, and am used to dining at RR because of the dedicated fryer. Never had a problem until I ate at this location. You have to actually ask for your fries to be gf, because they don't always use the dedicated fryer (why they wouldn't when that is their claim to fame, no clue) I might travel farther to make sure my meal is gf from now on.
Server acknowledged the table was gluten free, and we double confirmed everything needs to be gluten free. The kitchen made the salad with croutons and the server did not check, brining the dish to the table as if everything was okay.
my server was very knowledgeable about celiac and gluten intolerance and made sure my food was safe! this location has a dedicated fryer for fries, my burger (with a lettuce bun) had an allergy wrapper. “you won’t get sick on my watch”, she assured. what a pleasant experience, esp as a newly diagnosed celiac (first time eating out since my diagnosis)! red robin also has an online interactive menu for people with dietary restrictions so you can plan ahead as well
Staff is knowledgable, they have a gluten free menu that’s so detailed, and if you tell them it’s celiac (or allergy) they’ll bring your food to you by manager with a little allergy flag in it so everyone dealing with your food knows it’s not just preference.
There’s an interactive website that Red Robin has that you can easily use to figure out what’s “safe” for you to eat for whichever allergy/intolerance you have. Every server has immediately known what I’m talking about when I say I have celiac disease. They mark it on the order. There is a dedicated fryer. The bun is toasted on foil. The meal is marked with a purple flag to show that it’s the gluten-free meal. I appreciate so much that I never have to over-explain my disease and that I can eat like a normal person here. We come often!
I just came from Red Robin in Grapevine, Tx on Tate. I am so thankful for my sweet and knowledgeable server. When I told her I Had Celiac she didn't look at me like I had 10 eyes and have to give a full blown account of what i could and couldn't eat. Her name is Emily. Make sure to ask for Emily by name. What a pleasure to have a nice meal with out the stress.
They have a dedicated fryer and GF bun.
Always a go to! They have gf buns, but honestly the lettuce wraps are fantastic also. Dedicated fryer too!
The staff isn’t always the most knowledgeable but they always double check any allergy order with higher staff I have not been sick from eating here The gluten free bun is better the sooner you eat it
I had a plain chicken sandwich, toppings come on the side and fries. Within an hour I was in the bathroom sick. I asked for garlic aioli and never got it. They brought one of our party the wrong burger though they did also bring the right one for him to take home. I've never been sick after eating at Red Robin in my 10 years of Celiac until today. I will not be going back.
I admit I was nervous trying this place but it turned out great! I ordered the wedgie burger and I asked for gf fries (they have a designated fryer!!) and I haven’t been sick since my visit! I will definitely be returning!
I have been to this location several times over the last 3 years ( as a celiac, many times prior as well) when travelling. Every time the staff was exceptional, knowledgeable and courteous. Whatever red robin as a whole is doing , they are leading the way for us. Their staff at all the locations i have been to are stellar. I thank the staff and red robin for keeping me safe and well fed. You guys ROCK !
Im celiac and these guys are great. Knowledgeable and courteous. Alwsys take good care of me. No hesitation in going there for food at all. The Fries are awsome Yup still ho here regularly, still these guys and girls are awsome. Love that i can go to other red robins when travelling and get the same professional and safe service
We have spoken to the manager at the Apex Red Robin and they are VERY knowledgeable of Celiac and gluten free issues. Their procedures he described are as good as we’ve found. When we visited the restaurant, our waiter was also well trained in understanding their procedures and menu options for GF customers.
Red Robin is always a staple for me, but this location is not. I’ve gone here a few times and almost every time I did not receive gluten free fries with my order. I would not go here if you have celiac or severe gluten issues. Red Robin is great..just not this location. Staff could either not care less or not properly trained.
They have one iPad with their allergy menu so you have to wait until your turn to use it to order. I was very concerned after clicking the GF tab that the next page was a disclaimer they don’t guarantee food safety! But going with the reviews I stayed. Yes they have a dedicated fryer. I had the sweet potato fries and a cheese burger w/GF bun and I got sick! My stomach was so bloated by the time we got home and I was in so much pain for two days! I won’t go back.
They do a really good job at trying to keep your meal safe. They warn you that it takes longer because they’re preparing in a different area using fresh ingredients. Their bun is the best around and they have a dedicated fryer so you can have French fries. Ask for their iPad which has an interactive allergy menu!
So, we have eaten at RR quite a bit, but all have been in the Carolinas. We arrived in Colorado Springs, CO, and I immediately went to my App. When I saw RR...we just knew all would be great! I didn’t get sick (and am very thankful) but the food was less then delicious, and my fault and I felt blah afterwards. Learning experience: don’t judge a restaurant by the name...each is different.
For a place that prides themselves on having safe GF options, including a dedicated fryer, my meal was not gluten free. I have Celiac Disease and recently got a Nima sensor to help keep me safe. I've been eating at Red Robin probably 1-2 times per month since I was diagnosed, since it was one of the only places that seemed to be guaranteed "safe." I don't have immediate symptoms from ingesting gluten, so it can be hard to tell when I've been exposed. But after being "gluten-free" for over 3 months straight, I still haven't felt any better and my quality of life has not improved. So I decided to test my food tonight, unfortunately after eating most of it, just to be sure. And what do you know? My food had gluten. So thank you, Red Robin, for acting like you are a safe place for me, but in reality, you've been poisoning me and damaging my health.
The staff and manager are diligent at helping you select gf items if you are unsure about an order. The dedicated gf fryer is great for hot fries. Must specify gf fryer. The gf bun is excellent and worth the extra cost and calories. I’m very picky about gf breads so I am happy to have a burger on a bun here!
I eat here all the time. They have allergy safe French fries! And you can do a gluten free bun or a lettuce wrap if you want. I grew up without buns because they didn’t exist so I just do a plain cheese burger. I’ve never gotten sick, and my food always comes out with a little purple allergy stick in it. But, if you do get a refill of allergy fries, make sure you specify because sometimes they forget and bring out a basket of regular fries. Unless they have the purple allergy stick, or the server tells me they are the allergy fries, I won’t eat them.
Have not had an issue here. They have procedures in place.
The staff is friendly and knowledgeable at this Garland, TX location. Last week, the dedicated GF fryer was broken, and I appreciated the fact that every staff member had been notified—even the hostess. We opted to come back a week later because we love the bottomless GF fries. Today, the dedicated GF fryer was working again. Also, the seasoning for the fries is now labeled GF. We love the GF buns and the burgers! We have 3 Celiacs in our family. We eat here often and have never gotten sick.
Separate GF menu, GF burger bun, helpful staff.
Went here last night with my boyfriend, we called ahead of time to see if they had GF veggie burgers. Our waiter (Jordan) was so knowledgeable about the GF options talked me through the whole process how they have a dedicated allergy kit and part of the kitchen for preparing GF foods including a dedicated fryer. He explained that the veggie burgers can be made GF and recommended I got the lettuce wrap since he said he didn't find the bun to be so good. I'm so glad I got the lettuce wrap it was very good, alittle pricey for a small veggie burger but the unlimited fries even it out ;) he even brought me a GF bun on the house to try, that is why I gave this 4 out of 5, the buns were soggy and spongey and when they hardened within ins they were like rocks! I find it ridiculous that they charge an extra $2 for the gross GF bun, I wish they had a better option but for now I'll save the calories for the fries and have the lettuce and wrap ;)
Albany RR has a dedicated fryer. We always call in advance to ensure it’s working. That’s been a problem in the past. We typically get a burger without the bun but they do offer a gf bun. I thought it was dry and crumbly the only time I did get it. Not my favorite place to eat gf but my hubby loves the endless fries so we go 1-2 time a year just for that.