Red Robin

3 recent ratings
$ • Restaurant
Reported to have a gluten-free menu
Reported GF menu options: Bread/Buns, Burgers
66% of 3 votes say it's celiac friendly
6255 Mills Civic Pkwy.
West Des Moines, IA 50266

Top Reviews


Celiac

Overall Rating

Review


We were impressed at first with the allergen protocol. They called independently to confirm and packaged everything separately.

Then we found a large crouton in the “confirmed gluten free and celiac safe” salad. It sounds like this Red Robin has good intentions but not the best training.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average

Updated 5 months ago read full review

Celiac

Overall Rating

Review


Had a great experience. I called ahead and talked to the manager, Haley, who was very helpful. She explained their process which assigned someone to follow your allergy order through the kitchen until it got to your table (along with changing gloves, new utensils/cutting boards, separate grill space, dedicated fryer). Our food came out with a marker indicating it was GF. Our server was very attentive. We ordered a second batch of fries - I didn’t remind her that they should be GF and they came out flagged. Haley came to our table to check in multiple times. I felt very well taken care of and will definitely be going back!!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Dedicated gluten-free space in the kitchen
  • Dedicated gluten-free fryer
  • Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
  • Good for kids
  • Good for lunch
  • Good with other allergies
Updated 1 year ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Updated 2 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Reported to have a dedicated fryer
  • Allergen List
  • Bread/Buns
  • Burgers
  • Gluten-Free Menu

Categories

  • Allergy Friendly
  • Dairy-Free Friendly
  • Dinner
  • Kid Friendly
  • Lunch
  • Online Ordering
  • Restaurant
  • Takeout

Notes


Red Robin has gluten-free buns for their burgers. Many locations also have dedicated fryers for gluten free-fries. Please verify with your server.

Photos


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More Reviews


Celiac

Overall Rating

Review


My son ordered gluten free nachos and a piece of pasta was on the nachos. He didn’t eat that, but got very sick from being glutened. I called back to talk to a manager and the manager assured me they were very careful...not this time!

Celiac friendly?

No

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Red Robin has an extensive gluten free & allergen list. Most of the hamburgers are gluten free including their chili and salsa burger. Red Robin also has a dedicated gluten free fryer and the French Fries are bottomless - probably the only reason I repeatedly dine at Red Robin. The staff is very knowledgeable and I’ve never had an issue eating at Red Robin. Highly recommend!!

Celiac friendly?

Yes

Updated 4 years ago read full review

Overall Rating

Celiac friendly?

Yes

Updated 5 years ago read full review

Overall Rating

Review


We have had good experiences here. The burgers are good and the staff has always been knowledgeable. If they didn't know something, they went and asked. We have had a couple of instances where our order came out wrong. My son asks for a gluten free burger with no cheese and it always comes with the cheese. I think they get so concerned about making it gf they forget about the cheese. Not a big deal. The fries are good and we are so happy they have a dedicated fryer. Beware the seasoning on the table is not gf.

Updated 5 years ago read full review

Overall Rating

Review


My local restaurant used to be fantastic. The past several time I've been there (over the span of a year) I've gotten sick. I've found sesame seeds from a gluten filled bun on my plate three of those times. They are currently on my do not trust list.

Celiac friendly?

No

Updated 5 years ago read full review

Celiac

Overall Rating

Review


Had to have my meal remade because they put bread on the plate which is a no-no for those of us with Celiac. Yes I had ordered gluten-free. Waitress apologized and I got a small discount. My food arrived after everyone in the family had finished eating. Granddaughter's order was wrong. Won't go back.

Updated 5 years ago read full review

Overall Rating

Review


We have been there 3 times. the first time we got a bit of fried onion in our gluten free fries. the second time went well. the third time we got fried dough in our gluten free fries. they seem to understand and have dedicated facilities. they were very apologetic, but it doesn't change the problem we had.

Celiac friendly?

No

Updated 5 years ago read full review

Celiac

Overall Rating

Review


Great and knowledgeable staff! I have been to this Red Robin twice and haven't been ill.

Updated 5 years ago read full review

Not celiac

Overall Rating

Celiac friendly?

Yes

Updated 6 years ago read full review

Celiac

Overall Rating

Review


Outstanding experience on Fathers Day. Great burger and bottomless fries from a dedicated fryer. I'm a celiac and didn't get sick. Thank you Red Robin!

Celiac friendly?

Yes

Updated 6 years ago read full review

Overall Rating

Review


My first gluten-free experience was a pleasant one @ Red Robin. The burger was great and I did not get sick.

Celiac friendly?

Yes

Updated 6 years ago read full review

Overall Rating

Review


Had a great experience at this location! Server was very knowledgable and answered my questions confidently. Knowing the server and kitchen staff are so well aware is my reason for my 5 star score. Keep it up!

Celiac friendly?

Yes

Updated 6 years ago read full review

Overall Rating

Review


This is THE ONLY place we feel safe in our area!

Celiac friendly?

Yes

Updated 6 years ago read full review

Celiac

Overall Rating

Review


The GF hamburger buns were fantastic. I wanted to take extras home. When they accidently gave us a nonGF bun, they immediately redid the order. No problems. Dedicated & delicious fries. Separate GF menu. We'll be back when in Des Moines.

Celiac friendly?

Yes

Updated 7 years ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Updated 7 years ago read full review

Celiac

Overall Rating

Review


Wonderful! Dedicated frier for fries!

Celiac friendly?

Yes

Updated 7 years ago read full review

Celiac

Overall Rating

Review


Ordered the Ghost Burger for my Celiac husband. It came on the gf bun, but the jalepeños were breaded. The waiter was super apologetic when we pointed it out and went to get a new burger. Later the manager came out to apologize. Only problem we've ever had, though. Love the gf buns. Service here is fantastic.

Celiac friendly?

Yes

Updated 7 years ago read full review

Overall Rating

Celiac friendly?

Yes

Updated 7 years ago read full review

Overall Rating

Review


Food was very, very good. I wasn't glutened. The speckled fruit salad was fabulous and my burger, with it's toppings were tasty. Ordered wrapped in lettuce. Only complaint was that I ordered my burger well done and received it a touch over rare.

Updated 7 years ago read full review

Overall Rating

Review


I love eating at RR! Awesome burgers on delicious GF buns! YUMMMM!

Celiac friendly?

Yes

Updated 8 years ago read full review

Overall Rating

Review


Beer menu shows angry orchard as an option but they don't have it? Said they don't carry it anymore. Weird. Yukon chips (which I LOVE at our red robin back home) were cold & soft. Not crunchy. Service was ok. Waitress seemed inexperienced but nice. We complained about the chips and burnt burger. Manager came over. Nice guy. Took care of problems. Got replacement food. Etc.

Updated 8 years ago read full review

Celiac

Overall Rating

Updated 8 years ago read full review

Not celiac

Overall Rating

Review


gluten free buns are scrumptious and I find it hard to believe they are actually gluten free! fries are also gluten free and very good. The staff is knowledgeable and willing to double check anything.

Updated 8 years ago read full review

Overall Rating

Review


My first restaurant I could eat gf burger with a bun and gf fries. I was in heaven. Everything was delicious! The staff was great about making sure my food was gf. The manager even talked to me about their buns. Every time I go I purchase hamburger buns to have at home.

Celiac friendly?

Yes

Updated 8 years ago read full review

Celiac

Overall Rating

Updated 8 years ago read full review

Overall Rating

Updated 9 years ago read full review

Overall Rating

Review


love their glutten free buns so you can have burgers and the waiter know other things to change if your on this diet like not having the seasoning on the fries.

Updated 9 years ago read full review

Overall Rating

Updated 10 years ago read full review

Reviews of this Chain

Celiac

Overall Rating

Review


I have typically not gotten sick from this location's gluten-free burgers and fries. However, I did get very sick when I tried their Southwest Salad. I recently acquired a NimaPartners gluten sensor and tested the gluten-free Madlove Burger, fries, and garlic aioli, all of which tested as gluten free, so this location is pretty safe for those with celiac or other gluten intolerances, but it does seem to be based on a number of factors, such as what you order, when you go (if you go during peak hours, there's probably a higher likelihood of contamination), and staff knowledgeability. I''ve had positive experiences here the majority of the time.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Dedicated gluten-free fryer
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Good for dinner
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Offers delivery
  • Offers online ordering
Celiac

Overall Rating

Review


They have a tablet where you can check whatever food restrictions you have, which is nice. GF options are sort-of there, but you have to click through everything because it’s really more of a menu where it crosses out what from the menu item you can’t have. So for example, the pizza option was basically sauce and toppings after it crossed out the crust, etc. The menu doesn’t list fries as GF under “sides,” so I was hesitant. All burger/chicken items (which you can get made with lettuce or a GF bun) say there’s a possibility for cross contamination. But the server said they toast the buns in a toaster vs on the grill, so there shouldn’t be cross contamination from that. Not sure what else they put on the grill though. She also said they have a dedicated fryer for fries.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Celiac

Overall Rating

Review


I had 1 bad experience where I got sick. Decided to give them another chance because I love burgers and fries. The next time was much better...no issues!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Quality & Quantity


How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Gluten Intolerant

Overall Rating

Review


I embarrassingly eat here three or four times a month. The GF menu is a small QR code on the bottom of the menu. You can put in any of your allergies or sensitivities and it’ll provide a menu with what will suit your needs. We typically get the same waiter and he is awesome! One of the few restaurants I feel safe eating at.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Dedicated gluten-free space in the kitchen
  • Dedicated gluten-free fryer
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
  • Good for dinner
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Good with other allergies
  • Offers online ordering
Celiac

Overall Rating

Review


This restaurant displayed blatant disregard for my health and safety. I ordered my burger gluten free and provided the allergen notice. Under the layer of my chips was a full layer of croutons! This was no accident. Never again!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

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