We have had good experiences here. The burgers are good and the staff has always been knowledgeable. If they didn't know something, they went and asked. We have had a couple of instances where our order came out wrong. My son asks for a gluten free burger with no cheese and it always comes with the cheese. I think they get so concerned about making it gf they forget about the cheese. Not a big deal. The fries are good and we are so happy they have a dedicated fryer. Beware the seasoning on the table is not gf.
My local restaurant used to be fantastic. The past several time I've been there (over the span of a year) I've gotten sick. I've found sesame seeds from a gluten filled bun on my plate three of those times. They are currently on my do not trust list.
Had to have my meal remade because they put bread on the plate which is a no-no for those of us with Celiac. Yes I had ordered gluten-free. Waitress apologized and I got a small discount. My food arrived after everyone in the family had finished eating. Granddaughter's order was wrong. Won't go back.
We have been there 3 times. the first time we got a bit of fried onion in our gluten free fries. the second time went well. the third time we got fried dough in our gluten free fries. they seem to understand and have dedicated facilities. they were very apologetic, but it doesn't change the problem we had.
Great and knowledgeable staff! I have been to this Red Robin twice and haven't been ill.
Outstanding experience on Fathers Day. Great burger and bottomless fries from a dedicated fryer. I'm a celiac and didn't get sick. Thank you Red Robin!
My first gluten-free experience was a pleasant one @ Red Robin. The burger was great and I did not get sick.
Had a great experience at this location! Server was very knowledgable and answered my questions confidently. Knowing the server and kitchen staff are so well aware is my reason for my 5 star score. Keep it up!
This is THE ONLY place we feel safe in our area!
The GF hamburger buns were fantastic. I wanted to take extras home. When they accidently gave us a nonGF bun, they immediately redid the order. No problems. Dedicated & delicious fries. Separate GF menu. We'll be back when in Des Moines.
Wonderful! Dedicated frier for fries!
Ordered the Ghost Burger for my Celiac husband. It came on the gf bun, but the jalepeños were breaded. The waiter was super apologetic when we pointed it out and went to get a new burger. Later the manager came out to apologize. Only problem we've ever had, though. Love the gf buns. Service here is fantastic.
Food was very, very good. I wasn't glutened. The speckled fruit salad was fabulous and my burger, with it's toppings were tasty. Ordered wrapped in lettuce. Only complaint was that I ordered my burger well done and received it a touch over rare.
I love eating at RR! Awesome burgers on delicious GF buns! YUMMMM!
Beer menu shows angry orchard as an option but they don't have it? Said they don't carry it anymore. Weird. Yukon chips (which I LOVE at our red robin back home) were cold & soft. Not crunchy. Service was ok. Waitress seemed inexperienced but nice. We complained about the chips and burnt burger. Manager came over. Nice guy. Took care of problems. Got replacement food. Etc.
gluten free buns are scrumptious and I find it hard to believe they are actually gluten free! fries are also gluten free and very good. The staff is knowledgeable and willing to double check anything.
My first restaurant I could eat gf burger with a bun and gf fries. I was in heaven. Everything was delicious! The staff was great about making sure my food was gf. The manager even talked to me about their buns. Every time I go I purchase hamburger buns to have at home.
love their glutten free buns so you can have burgers and the waiter know other things to change if your on this diet like not having the seasoning on the fries.
No go! Our waiter seemed very put out to simply get the menu. Bun in burger was hard and they cook with soybean oil!!! Mixed information from waiters and management. My son became seriously ill, so I called back and it was the soybean oil and not having a dedicated fryer. Handing me an allergen book doesn't make it allergy friendly. Service was also horrible and incredibly expensive. -Hulen - Red Robin
When I'm traveling where there is a Red Robin I have to eat there. Their burgers are consistently good at the many locations I've visited. This one had slow service and wasn't very clean but food was delicious as usual. Their gluten free buns are great.
Read their website on sources of their food. says they cannot guarantee if their suppliers change their ingredients without notice. Not reliable for celiacs.
They offered us an electronic menu that made allergen info easy.
Really helpful servers, give you an iPad where you check off things you cannot have, then you can see a real menu, I had the Ensenada Chicken prepared gluten free and it was very good. As a business traveler I typically go to chain restaurants for consistency.
They have an app that allows you to eliminate allergies from the menu. Then it shows items you can have and lists if there are sauces, ingredients, etc., that you can't have in that meal. They wrapped my chicken sandwich in lettuce like it was a bun and it was delicious.
If you have Celiac Disease this is not a safe place for you. The chance of cross contamination is too high. So disappointed in the service I had last time I was here which was on my birthday. I carefully explained to the waitress that I had Celiac Disease and I double checked that they did their very best to keep things separate. When she brought out my fries after I took one bite I realized they were not gluten free because they were covered in seasoning( he gf fries always come out plain) I told her that they were not gf and that I would need new fries. Instead of just apologizing and starting a new batch she fought me on the issue for a good 3 minutes telling me that she knew they were gluten free. But finally she said she would start a new batch. Well she never did bring it out. Not the birthday dinner I was hoping for. Not to mention I spent the rest of my birthday on the couch or in the bathroom.
Good food, I had the California chicken sandwich on a gluten free bun. The bun did not fall apart, which is a plus. Our server was great, he showed me the iPad with the allergy list where I was able to check off gluten and dairy and soy. It pulled up foods that I could have while avoiding those allergens. It showed me the food item and what would be eliminated or what substations could be made. After leaving the restaurant I started feeling like I do when I eat gluten. I won't be surprised if I vomit later today or get extremely constipated. DO NOT EAT HERE IF YOU HAVE CELIAC!
Ate here for the first time since being celiac. Heather was my server and she was great. She brought over an iPad and pulled up the gluten allergen menu which pulled up everything I could eat and what to remove to make it safe for consumption. It also showed options such as lettuce wrap or gf bun. She explained there is a separate fryer for the fries. My meal came out clearly marked with colored toothpicks. I look forward to a return trip. Update July 2017: Red Robin gets it. Their buns are one of the few GF I will actually waste my calories on. Their gf fries are put in the oven and are so good. Great family option.
Just found out all the oil gets filtered by the same filtering machine. So the oil used to fry gluten free fries and then the oil used for onion rings go through the same machine. So there is no way to avoid cross contamination once the filtered oil gets put back in the vat. The burgers are tasty though
Glad they changed things so I can have a burger and fries!
Great gluten free buns for burgers! If you ask for the gluten free menu they bring you an iPad. I'd say they have more options than some.
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