Review of Red Robin

1509 New Britain Ave., West Hartford, CT 06110

Overall Rating


My visit started out nice. I checked out the GF menu briefly online before entering. Told my server about my allergy. She explained GF items were prepared separately and served on yellow plates. The only safe app is the spinach & artichoke dip with chips (fried in separate fryer) so I got that. That was decent. I was asking my waitress about the new “Southern Charm” burger. She said it was safe. Had bacon, some special bbq sauce (that I didn’t realize wasn’t their regular sauce until afterwards), cheese, onions on it. I was looking at the normal burgers and the sauces and everything online prior and saw everything checked out. So I ordered that burger. Received it and took 2 bites out of it and I swear I could taste something was off about it. Not sure what made me double check but I went back online and checked the burger and that specific sauce actually was NOT on the gluten & wheat allergy menu, like the normal other bbq sauce is. Told my server and she brought the manager over who said they don’t know what’s in the ingredients of the sauces because they get them in bottles from the manufacturer. At this point I was already feeling sick but the manager Brittany was nice enough to comp our check. Now, I understand this is mostly my fault for not paying close enough attention to the different sauces, but I’m writing this for others in case it helps someone. I also wish the manager and servers were somewhat more knowledgeable about what they’re giving to customers especially with allergies. My boyfriend loved his burger though lol. Oh, and the buns are pretty decent and don’t crumble immediately like most others do.


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not very

Safety Feature Ratings
  • Dedicated gluten-free fryer
  • Food comes out flagged or marked gluten-free

Quality & Quantity

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Updated 2 months ago