I called to speak with someone about ordering gluten and dairy free and the person on the phone stated they didn't know what that meant and they didn't have a gluten free menu. When i stated that it lists online that they can accommodate they said "oh, then i guess we will figure it out." No thanks.
The waitress was careful and asked the chef about everything I had questions on. It was a good option for the whole family.
they do a good job and make fewer gluten mistakes than most places I go. they do a better job than manner higher end restaurants when it comes to gf and have a wide variety of gf options
They are one of the best places for gluten free food. Never have to worry about cross contamination!!
Excellent GF options & a dedicated fryer
The servers were knowledgeable, they have me an iPad with the allergy menu to use. The gluten free bun tasted great! Them the manager came to see if I was happy with my experience. I will certainly come back here!
I have celiac and was glutened here on my second visit. The first time, we went for an early lunch. Loved the burger & the GF fries. The manager and waitress were very helpful & explained everything they do to avoid cross contamination. The second visit was at night & we were not early, so they were very busy. I had the same meal the second time, and was sick afterward with GI issues for a few days and joint pain for 5-6 weeks. If we try them again, we will go early or not go. If you are a celiac, I would recommend going early & stressing to the manager that you are very sensitive to cc.
This is a very well deserved 5 Star review... I don't give that out lightly. Especially since my daughter was diagnosed with CELIAC DISEASE. This goes out to the RR manager, Terri, and our server, Daniel, on Saturday night 3/21/15. Of course, this is a chain burger place, not a Michelin star rated establishment! But I believe the rating should reflect the experience relative to the type of restaurant that it is. And for a "burgers & more" type of place, this one is by far one of the best!! First of all, the service was BEYOND attentive and friendly. I always ask to speak with a manager and our server right away because of my daughter's Celiac... So we met Terri before we were seated. She readily went over RR's allergen program, precautions taken in the kitchen (separate prep materials, cutting board, utensils, GF buns kept and prepared separately, dedicated fryers for both fries, separate grill area to cook on, etc), and offered an iPad for us to look over all the Gluten Free menu options on their website. There were apps, salads, burgers, sandwiches, entrees, sides, and shakes! When we met our server, Daniel, he had already been filled in (by Terri) on our special needs, and he was also extremely helpful and anything he didn't know, he went and found out! Very prompt, attentive, helpful with menu suggestions, etc. He then told us that Terri went in the kitchen to oversee preparation of my daughter's Gluten Free meal herself! The menu... We were shocked how much their menu options have evolved! There were some really "gourmet" type options on there, as well as the classic burger and fries... And lots of GF options of all kinds. Just tell your server! I got the Angus burger w/ roasted tomatoes, garlic aioli, arugula, and provolone, on ciabatta type bun with sweet potato fries... it was awesome! My husband got the Fish Sandwich and fries (said it was delicious), my son got the bacon cheeseburger and devoured it all, my non Celiac daughter got the kids chicken sandwich w provolone with fries and loved it. My Celiac daughter also got the chicken sandwich w provolone on the GF bun and fries... She said it was the best bun she's had (she ate it all) and even though she's "not too big on fries", those were the best she's had and her new favorite! I took a bite of her sandwich, and I loved the bun too! Found out it was Udi's, which explained it... Awesome! Overall, it was a home run... And a stress free, delicious dining experience for our family. Not only was my celiac daughter extremely happy, but the rest of got to enjoy exactly what we wanted too! Not so easy to find these days. We are excited to go back regularly, as there are so many different options for us (and my daughter!) to still try... Not just burgers, but sandwiches, entrees, pasta, salads, appetizers, and of course many other burgers! Thank you Terri and thank you Red Robin! Your efforts are very much appreciated!
I've constantly been impressed with this location - as soon as the server hears 'allergy', they are on it. The first time we ordered, he also said we needed to order the patty and fries without seasoning, as well as get the GF bun. Then the burger was brought to the table separate from the other food, and he was wearing gloves! Each time we've had this experience, they are consistently attentive. Kudos for training their staff so well and for being genuinely caring.
I was "glutenated" at this Red Robin. It could be my fault, though, hence the two star review. I ordered off their gluten free menu, which is a 3-ring binder full of nutritional information. I got the simple burger with lettuce wrap in place of the bun and sweet potato fries. In the menu, it states the regular fries are considered gluten free, but they use the same fryers for everything so cross contamination is a concern so they aren't listed as a safe product. Sweet potato fries are listed as safe, however, so I ordered them. There's a possibility they were fried and not baked. I never asked, but I wish I did. I also used some of the seasoning at the table. It listed soy as an allergen, but not wheat. Still, I know better because wheat (and other gluten containing foods) can hide anywhere. I just want to let everyone know to be a little more careful than I was at Red Robin.
Good burger, but they had run out of GF buns. Would have been much better with bun instead of lettuce wrap. Maybe next time...
Gluten free options are great! Really good gf burger and fries for our celiac daughter. I loved the gf bun. No issues. They actually have an iPad menus for allergies, you can pick which allergens you want to avoid and all of your appropriate options populate.
I have Celiac and I was very impressed by my experience at this Red Robin today. We sat at the bar, and the bartender was extremely nice and knowledgable. I got a simple burger on a gluten free bun with a side of their fries (they have a dedicated GF fryer) and honey mustard. It was great - we will be returning!
A GLUTEN FREE EXPERIENCE!!! I went to Red Robin for a dinner with my family, we aren’t used to trusting people to make my food for me because even the slightest cross contamination can get me sick. When you get to the table they hand you a tablet instead of a menu if you have a food allergy. You click your allergies and it tells you everything you are safe to have. This is the best way to order gluten free and you can trust red robin that they won’t cross contaminate ANY of your food. Awesome family restaurant for a good meal even Gluten Free
Never had a problem here, anyone I’ve spoken to seemed knowledgeable enough to keep celiac friendly
Excellent. Have dined here several times. Very knowledgeable. I’m very sensitive and still have never been contaminated here. Usually get the turkey burger on GF bun, fries from dedicated frier.
I ordered to go and the bartender and waiter were both very knowledgeable and helpful. They knew everything off the top of their heads down to every sauce that had gluten in it.
This Red Robin used to be very careful about their gluten free food. They would bring it out separately and it had the purple picks in the food to indicate allergy. Well the past year they stopped doing that, and I would always double check - are you sure this is gluten free? And the waitress would say “oh yes yes”. Well tonight we went there and I specified gluten free and the waiter assured me that their fries are cooked in soybean oil separate from everything else. I accepted his answer. Well when my sweet potatoes fries were brought out to me, they were old & luke-warm like they had been sitting around for awhile (gross) and they tasted like onion rings!! Which means onion rings were cooked in the same fryer. This happened to me one other time at a Red Robin in MI and my fries actually came out with pieces of the onion rings mixed in. My chicken sandwich was fine - I got it on the lettuce wrap. Anyways, my the time we left the restaurant my heart was racing & I was sweating and now I have gastrointestinal distress. I would not recommend it anymore. I used to love Red Robin cause they were so careful!! I just wish they would change back to how they were doing it before.
Waiter Zac understood Celiac, provided me with gluten-free menu, and assured me of their processes for avoiding cross-contamination. I got a bacon cheeseburger and fries (dedicated fryer). First burger out since diagnosed — SO good to have a burger on a bun again! And they gave me so many fries, I couldn’t finish them all! Felt fine after. Recommend this location.
Staff very helpful and concerned about doing what they could to be sure our food was safe to eat. They do warn you they can not guarantee no cross contamination and the food was wonderful as was the service. Unfortunately, we both had a serious reaction within 30 minutes of the meal.
I’ve never had a bad experience. They seem to be well trained and my food is always marked gf
Separate fryer and knowledgeable staff. One of my favorite places for a GF burger - I don’t like gf buns but their lettuce wrap is done very well and you can add bacon! I get a bacon cheeseburger in lettuce with endless fries. They have angry orchard too. Great cheap choice for celiac!
After explicitly telling the waitress that I had a severe gluten allergy, I ordered from the allergy menu and she asked if croutons are ok on the salad. Highly uneducated staff about gluten. I ordered an angry orchard. She dropped it off at my table, I took a giant swig of what I thought to be angry orchard, she served me an IPA. I spit out as much as I could but how dare she. After it being brought to the managers attention, she sat there and smirked. This is my health and serving a celiac an IPA is not ok. We usually visit Red Robin’s when we travel and have never had any problems. Do not come here - this is unacceptable.
Have eaten here several times, as well as used the order online/pick up option. The burgers, both hamburgers and chicken, were delicious. The gluten free buns and french fries are good. The reason I did not give 5 stars was because last time we were there the entire restaurant seemed dirty, from the tables and floors to the rest rooms. They do seem to be careful about cross contamination.
I eat here often. Staff knowledgeable about gluten free food and how to avoid cross contamination. They always make extra fries for me and make sure I am taken care of. They have a dedicated fryer for fries. Both my fries and my cheeseburger tested gluten free with my Nima gluten detector. The Red Robin seasoning tested positive for gluten.
Hit or miss. I’ve found it’s better to go when it’s not peak times. I’ve been given a basket of fries with a piece of chick strip in it and also had my plate with a gluten free bun and “allergen fries” come out with what looked to be the breading from an onion ring on the plate. I don’t think the servers at this location care. The one in Jones Valley is better.
Told the waitress I was celiac and REQUIRED gluten free food. Since the kitchen either forgot and pushed aside our order we finally got our order roughly 40 minutes later. I guess on the high side the meal was comped by an apologetic manager but I do not like being treated as a 2nd class citizen because I have celiac and the staff does not care or has disdain for GF preparation. I recommend steering clear of this place for a while.
Separate GF menu was a little weird to navigate on a tablet. Ordered the Spinach Artichoke dip appetizer and a chicken sandwich on GF bun. Everything tasted great, but there must have been cross contamination because even before dinner was over I was having a reaction. 3 stars for a good attempt.
Separate fryer! This location has special plates to indicate GF (many locations do this but it is not chain wide). Seasoning is unclear. Some say it’s gf, some not. Supposedly it used to not be and was changed to be. I’m really sensitive and i tried it and didn’t get sick, but try it at your own discretion
It was a Wed night and we had a 45 min wait! Guessing they were low on staff as 1/2 the restaurant was empty. Food wasn’t great. They seemed to know about GF. I went because their fries are GF. They weren’t hot and we never got asked if we wanted refills (bottomless fries). My daughters order was wrong and my husbands sandwich was soggy. Not going back!
I didnt die! Celiac's disease and had no reaction, I'm in town for the week for a conference and glad to be able to grab a burger and beer (cider). side note: they still advertise Omission as gluten free, DONT DRINK THIS BEER. You will be very sick
Waitress knew the answer to all my questions about GF options. Staff was friendly. Fries are fried in separate oil so they are celiac safe. Gluten free bun was average but meal overall was superb. Definitely coming back. I wouldn’t have thought of Red Robin as a forward thinking progressive celiac friendly place until today! 10/10
I’ve been a handful of times now and have never had a problem. I usually get the bacon cheeseburger on a gluten free bun with gluten free fries (no seasoning). I’ve heard from other Red Robin’s that you can have the seasoning but they withhold it just to be safe.
Told server and manager about intolerance. Got ill for 3 days and over Christmas from ordering the simply grilled chicken wrapped in lettuce with gluten free fries. Apparently the sauce they put on the chicken is not gluten free and the manager and kitchen is not trained to handle gluten free dining. They also brought me a burger with a wheat bun at first, and by the time I got my remade food, I ate alone. The boy who served us was very respectful and kind, however.
We've eaten here twice now and both times have been amazing. They have a separate fryer for gluten free and use a purple tooth pick to indicate that something is indeed gluten free. I'm really happy to have found a place with so many options and can accommodate the gluten allergy
I love it. Best buns in town.
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