I called to speak with someone about ordering gluten and dairy free and the person on the phone stated they didn't know what that meant and they didn't have a gluten free menu. When i stated that it lists online that they can accommodate they said "oh, then i guess we will figure it out." No thanks.
The waitress was careful and asked the chef about everything I had questions on. It was a good option for the whole family.
they do a good job and make fewer gluten mistakes than most places I go. they do a better job than manner higher end restaurants when it comes to gf and have a wide variety of gf options
They are one of the best places for gluten free food. Never have to worry about cross contamination!!
Excellent GF options & a dedicated fryer
The servers were knowledgeable, they have me an iPad with the allergy menu to use. The gluten free bun tasted great! Them the manager came to see if I was happy with my experience. I will certainly come back here!
I have celiac and was glutened here on my second visit. The first time, we went for an early lunch. Loved the burger & the GF fries. The manager and waitress were very helpful & explained everything they do to avoid cross contamination. The second visit was at night & we were not early, so they were very busy. I had the same meal the second time, and was sick afterward with GI issues for a few days and joint pain for 5-6 weeks. If we try them again, we will go early or not go. If you are a celiac, I would recommend going early & stressing to the manager that you are very sensitive to cc.
This is a very well deserved 5 Star review... I don't give that out lightly. Especially since my daughter was diagnosed with CELIAC DISEASE. This goes out to the RR manager, Terri, and our server, Daniel, on Saturday night 3/21/15. Of course, this is a chain burger place, not a Michelin star rated establishment! But I believe the rating should reflect the experience relative to the type of restaurant that it is. And for a "burgers & more" type of place, this one is by far one of the best!! First of all, the service was BEYOND attentive and friendly. I always ask to speak with a manager and our server right away because of my daughter's Celiac... So we met Terri before we were seated. She readily went over RR's allergen program, precautions taken in the kitchen (separate prep materials, cutting board, utensils, GF buns kept and prepared separately, dedicated fryers for both fries, separate grill area to cook on, etc), and offered an iPad for us to look over all the Gluten Free menu options on their website. There were apps, salads, burgers, sandwiches, entrees, sides, and shakes! When we met our server, Daniel, he had already been filled in (by Terri) on our special needs, and he was also extremely helpful and anything he didn't know, he went and found out! Very prompt, attentive, helpful with menu suggestions, etc. He then told us that Terri went in the kitchen to oversee preparation of my daughter's Gluten Free meal herself! The menu... We were shocked how much their menu options have evolved! There were some really "gourmet" type options on there, as well as the classic burger and fries... And lots of GF options of all kinds. Just tell your server! I got the Angus burger w/ roasted tomatoes, garlic aioli, arugula, and provolone, on ciabatta type bun with sweet potato fries... it was awesome! My husband got the Fish Sandwich and fries (said it was delicious), my son got the bacon cheeseburger and devoured it all, my non Celiac daughter got the kids chicken sandwich w provolone with fries and loved it. My Celiac daughter also got the chicken sandwich w provolone on the GF bun and fries... She said it was the best bun she's had (she ate it all) and even though she's "not too big on fries", those were the best she's had and her new favorite! I took a bite of her sandwich, and I loved the bun too! Found out it was Udi's, which explained it... Awesome! Overall, it was a home run... And a stress free, delicious dining experience for our family. Not only was my celiac daughter extremely happy, but the rest of got to enjoy exactly what we wanted too! Not so easy to find these days. We are excited to go back regularly, as there are so many different options for us (and my daughter!) to still try... Not just burgers, but sandwiches, entrees, pasta, salads, appetizers, and of course many other burgers! Thank you Terri and thank you Red Robin! Your efforts are very much appreciated!
I've constantly been impressed with this location - as soon as the server hears 'allergy', they are on it. The first time we ordered, he also said we needed to order the patty and fries without seasoning, as well as get the GF bun. Then the burger was brought to the table separate from the other food, and he was wearing gloves! Each time we've had this experience, they are consistently attentive. Kudos for training their staff so well and for being genuinely caring.
I was "glutenated" at this Red Robin. It could be my fault, though, hence the two star review. I ordered off their gluten free menu, which is a 3-ring binder full of nutritional information. I got the simple burger with lettuce wrap in place of the bun and sweet potato fries. In the menu, it states the regular fries are considered gluten free, but they use the same fryers for everything so cross contamination is a concern so they aren't listed as a safe product. Sweet potato fries are listed as safe, however, so I ordered them. There's a possibility they were fried and not baked. I never asked, but I wish I did. I also used some of the seasoning at the table. It listed soy as an allergen, but not wheat. Still, I know better because wheat (and other gluten containing foods) can hide anywhere. I just want to let everyone know to be a little more careful than I was at Red Robin.
Good burger, but they had run out of GF buns. Would have been much better with bun instead of lettuce wrap. Maybe next time...
Told the staff multiple times i had celiac disease and need everything gluten free. Got violently ill there today. Our food came out late and waitress even admitted that the chefs get annoyed having to make gluten free things so he obviously did not care or take any precautions. Told the manager how ill I was and all he did was ask if I wanted any food for the ride home.
Changed management (not for the better), menu changed, staff changed is not knowledgeable about gluten let alone celiac, items naturally containing gluten are listed on gluten free menu. Red Robin seasoning states gf on bottle which is on the table, but you are told you can’t have it because it isn’t gluten free, not sure which is accurate. Was asked if cheddar cheese contained gluten by server. Minimal, if any vegetarian options, NONE are gluten free. Highly recommend NOT going here. Miss the old Red Robin.
The hostess has no idea if they had a GF menu, but once I talked to our sever she had a manager come out with their allergen menu (which is in an iPad, which is kind of cool). Had the spinach dip and Cobb salad - no ill effects.
Staff was knowledgeable about allergy/Celiac. Eaten there multiple times without a reaction
Always good service, knowledgeable about celiacs and have a separate fryer for fries
I normally love Red Robin restaurants but this particular one is bad. Tasteless food. Dirty bathrooms with zero toilet paper and no one seems to care about anything there. I’m afraid of their care in avoiding gluten. I’m worried about how this meal is going to turn out for me. I recommend not going to this particular one.
Since being diagnosed with celiac we have gone to this particular Red Robin's 3 times, first time was great, no issues. Last two times we talked with our waitress, very knowledgeable and helpful yet my daughter's ceasar salad marked gluten free showed with toast sitting right on top. Last time my GF burger, I commented to my wife it was the best gf bun I've ever had, was NOT gf, was sick for days. No longer will I trust this resteraunt to do their part to get it right.
Stopped in for lunch. Great gluten free bun on a bacon cheese burger with gluten free fries. Perfectly cooked and they made sure my soda and fries stayed topped up.
After speaking with the management it was made very clear that they take food allergies seriously. However, the only way to make sure your food is prepared properly is to ask for the allergen menu, and reiterate to the waitstaff the issue the issue that you have.
Ordered an avo-cobb-o salad. No cheese, no toast. Came out with both. Sent it back and it was returned “remade” but with the toast crumbs still visible. Not sure if that was a management decision or kitchen staff, but either way you can’t trust food there celiac or not.
One of my go to restaurants with the family. Staff can be unsure at time, but make sure to ask for a manger if you feel like you are not being heard. Dedicated menu is online only and can be hard to read on a phone, so I recommend that you look at it ahead of time. Ordered in and to go no issues.
Completely uneducated staff!!! They had a gluten free menu yes, but had no idea what gluten even was. The worst part was that the girl got a huge attitude with me and was interested in what I was politely trying to explain to her. One particular ingredient in question was their aoli sauce. I informed her that Mayo was typically gluten free, but was unsure what Other ingredients were unless I read the ingredients. Because it appeared even the lettuce could have gluten according to their uneducated staff, we left. They should train their staff before offering gluten free menu items. Waste of an hour on my Friday night!!!
Our waitress brought out the allergy menu and was super helpful and made sure everything was safe for me. Their kitchen is set up for gluten free and I have yet to have a celiac reaction to anything I’ve eaten here. They’re super friendly and considerate!
I have had trouble with the food both times I have eaten at this location. In the most recent experience, the kitchen staff accidentally put my burger on a regular bun instead of the gluten free roll. My server was very apologetic and took it back to the kitchen to be corrected. When he returned less than five minutes later, I asked if it was a whole new burger or if they just switched the bun. He stated they just switched the bun. I had to send it back to have a new burger cooked. When the server returned for the third time, he assured me everything was fresh and done correctly, but I still started to have stomach issues within 20 minutes of my first bite. The staff is clearly untrained at this location.
I love this place! My daughter and I are both Celiac and have never had any issues. The allergen menu is available on a smartphone; there is a QR code to scan inside the regular menu. Staff has repeatedly seemed knowledgeable and we'll trained. Bottomless fries are great oh, and the burgers are delicious!
Love the burgers and fries. I always feel safe here
Staff seems very confused about gluten free fries. Used to have to order them without ‘seasoning’, but last visit I was told that ALL of the fries are now gluten free, even with seasoning. The confusion seems limited to this location. Even the manager wasn’t all that reassuring. If you’re celiac, beware...
I’ve eaten at several Red Robin’s with no issues. They have a dedicated fryer for fries. Also they have gluten free buns but I prefer lettuce wrap burgers. I have not gotten sick fro eaten at any of the Red Robin’s throughout Colorado. The staff is very knowledgeable and if not they will provide you with a tablet so you can look st their allergen menu.
Our server was very knowledgeable and helpful. She was willing to explain the items I could eat. There is a separate fryer for allergen free fries, and they have a gluten free bun. All that, but I still got sick an hour after eating there. Probably a good place if you’re less sensitive.
The Secaucus location was absolutely dirty! Would never eat there again. The floors are so greasy that it felt I was ice-skating as I was trying to make my way to the door. The tables are so dirty and stick, I needed a shower when I got home. Though the manager was answering all of our questions and accommodated our needs, It felt like he could not care less to reassure us that there would be no cross-contamination. The GF burger bun was very soggy, fries were crunchy but without any salt, and they had no bottled drinks for GF customers. Definitely not worth wasting money on ... ;( If you must go there, also ask for the fries to be put on the plate and not a basket..
While I would normally give them 5 stars because I've eaten there so often, in the last year lately it's seemed a little risky and the last two visits were the last straw for me. My visit last week I was given a regular full gluten bun and was told it was gluten free as it was placed in front of me. Thankfully I already knew what their gf buns look like or else I would have started eating it. They fixed me a new one which the manager brought out and all was well. Today, I went back bc it was a team lunch and it's really the only place I can eat out, my food was brought out with all of the other food on the same platter, and when I questioned one of the managers I was assured he was 99% sure it should be fine. In the end I didn't feel comfortable eating it (that 1% you know) and only ate a small portion. They tried to make it right by not charging me which I appreciated. I will say this location does try, however there have been too many close calls for me and I just can't risk eating here any longer. There are several staff and managers who take great care in regard to celiac customers, but they need to fully educate everyone or have some kind of alert to management for oversight of gf food prep.
My son ordered gluten free nachos and a piece of pasta was on the nachos. He didn’t eat that, but got very sick from being glutened. I called back to talk to a manager and the manager assured me they were very careful...not this time!
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Red Robin has gluten free buns for their burgers. Many locations also have dedicated fryers for gluten free fries. Please verify with your server.