The waitress was careful and asked the chef about everything I had questions on. It was a good option for the whole family.
they do a good job and make fewer gluten mistakes than most places I go. they do a better job than manner higher end restaurants when it comes to gf and have a wide variety of gf options
They are one of the best places for gluten free food. Never have to worry about cross contamination!!
Excellent GF options & a dedicated fryer
The servers were knowledgeable, they have me an iPad with the allergy menu to use. The gluten free bun tasted great! Them the manager came to see if I was happy with my experience. I will certainly come back here!
I have celiac and was glutened here on my second visit. The first time, we went for an early lunch. Loved the burger & the GF fries. The manager and waitress were very helpful & explained everything they do to avoid cross contamination. The second visit was at night & we were not early, so they were very busy. I had the same meal the second time, and was sick afterward with GI issues for a few days and joint pain for 5-6 weeks. If we try them again, we will go early or not go. If you are a celiac, I would recommend going early & stressing to the manager that you are very sensitive to cc.
This is a very well deserved 5 Star review... I don't give that out lightly. Especially since my daughter was diagnosed with CELIAC DISEASE. This goes out to the RR manager, Terri, and our server, Daniel, on Saturday night 3/21/15. Of course, this is a chain burger place, not a Michelin star rated establishment! But I believe the rating should reflect the experience relative to the type of restaurant that it is. And for a "burgers & more" type of place, this one is by far one of the best!! First of all, the service was BEYOND attentive and friendly. I always ask to speak with a manager and our server right away because of my daughter's Celiac... So we met Terri before we were seated. She readily went over RR's allergen program, precautions taken in the kitchen (separate prep materials, cutting board, utensils, GF buns kept and prepared separately, dedicated fryers for both fries, separate grill area to cook on, etc), and offered an iPad for us to look over all the Gluten Free menu options on their website. There were apps, salads, burgers, sandwiches, entrees, sides, and shakes! When we met our server, Daniel, he had already been filled in (by Terri) on our special needs, and he was also extremely helpful and anything he didn't know, he went and found out! Very prompt, attentive, helpful with menu suggestions, etc. He then told us that Terri went in the kitchen to oversee preparation of my daughter's Gluten Free meal herself! The menu... We were shocked how much their menu options have evolved! There were some really "gourmet" type options on there, as well as the classic burger and fries... And lots of GF options of all kinds. Just tell your server! I got the Angus burger w/ roasted tomatoes, garlic aioli, arugula, and provolone, on ciabatta type bun with sweet potato fries... it was awesome! My husband got the Fish Sandwich and fries (said it was delicious), my son got the bacon cheeseburger and devoured it all, my non Celiac daughter got the kids chicken sandwich w provolone with fries and loved it. My Celiac daughter also got the chicken sandwich w provolone on the GF bun and fries... She said it was the best bun she's had (she ate it all) and even though she's "not too big on fries", those were the best she's had and her new favorite! I took a bite of her sandwich, and I loved the bun too! Found out it was Udi's, which explained it... Awesome! Overall, it was a home run... And a stress free, delicious dining experience for our family. Not only was my celiac daughter extremely happy, but the rest of got to enjoy exactly what we wanted too! Not so easy to find these days. We are excited to go back regularly, as there are so many different options for us (and my daughter!) to still try... Not just burgers, but sandwiches, entrees, pasta, salads, appetizers, and of course many other burgers! Thank you Terri and thank you Red Robin! Your efforts are very much appreciated!
I've constantly been impressed with this location - as soon as the server hears 'allergy', they are on it. The first time we ordered, he also said we needed to order the patty and fries without seasoning, as well as get the GF bun. Then the burger was brought to the table separate from the other food, and he was wearing gloves! Each time we've had this experience, they are consistently attentive. Kudos for training their staff so well and for being genuinely caring.
I was "glutenated" at this Red Robin. It could be my fault, though, hence the two star review. I ordered off their gluten free menu, which is a 3-ring binder full of nutritional information. I got the simple burger with lettuce wrap in place of the bun and sweet potato fries. In the menu, it states the regular fries are considered gluten free, but they use the same fryers for everything so cross contamination is a concern so they aren't listed as a safe product. Sweet potato fries are listed as safe, however, so I ordered them. There's a possibility they were fried and not baked. I never asked, but I wish I did. I also used some of the seasoning at the table. It listed soy as an allergen, but not wheat. Still, I know better because wheat (and other gluten containing foods) can hide anywhere. I just want to let everyone know to be a little more careful than I was at Red Robin.
Good burger, but they had run out of GF buns. Would have been much better with bun instead of lettuce wrap. Maybe next time...
very good gluten free bun. But you have to be Very clear that you want gluten free. Simply asking for gluten free burger, gluten free bun, gluten free fries and salad w/o crutons isn't clear enough. You may wind up with breaded fried jalapenos on your burger instead of fresh. Or worse, a regular bun.
They provide an iPad that is interactive to filter out or suggest modifications to meet allergens identified. I had the Marco Polo which is a grilled chicken sandwich but added a GF bun. Also have a dedicated fryer on request for GF fries. I'm celiac and no issues with cross contamination.
Dedicated fryer for gluten free fries - love them!
Ask for their GF menu and they'll give you an iPad that filters their menu by allergy (i.e. Gluten in my case). You can also do the same direct from their website. I am told if you say you are GF, they push a button in the kitchen that turns on a light to notify cooks that a GF meal has been ordered. They have a pretty decent GF bun for their burgers which make most of their menu doable. In my experience the wait staff has never been knowledgeable hence the 4 star but there is corporate push from the top which gives us these options and I am appreciative of that.
They used to be really great about cross-contamination, but seem to have gotten lax in recent years. I got horribly glutened tonight.
This place has not been celiac friendly in my experience. I have gone twice and both times I got glutened. I wasn’t sure after the first time, but when I experienced the same symptoms after the second time, I knew it was from here. I think the fries were okay since they used a separate fryer. It was probably the burger.
We have been able to eat here for a while now. It's our go-to for a burger. The bun is a good one and I like having vegetables and other options for side than just fries. When you ask for gf sweet potato fries they are really good but they don't have the seasoning the regular ones do so if you are transitioning you might be disappointed at first.
SWEET POTATO FRIES NOT GLUTEN FREE, FRIED IN SAME DEDICATED FRYER. SO OTHER FRIES NOT GF EITHER. READ PACKAGING. THEY HAVE WHEAT PRODUCT COATING. I have Gluten Ataxia. If exposed, it causes brain damage. I ate there several times and felt weird next day. Noticed balance slightly off. Thought I was tired. NOPE! Next time we went in I asked to see packaging for everything I ate. Their sweet potato fries are coated with the product out of Europe that falls under 20ppm, but is a wheat product. Never been back. Hate to think how much permanent damage they caused me. And Celiacs need to be careful, just cause you don't have symptoms doesn't mean that the low level inflammation won't lead to cancer per a prior Celiac Sprue President. FDA site says no product is allowed to be labeled as GF if it has a gluten containing ingredient. Though they haven't imposed regulations on restaurants yet.
Food was gluten free but that place is a hot mess! Can't even make a proper mojito & sweet potato fries & gluten bun were cold & to add insult to injury I was charged extra for both cold items! I won't go back again...wouldn't recommend this place at all..pricey & not worth it!
Red Robin has an extensive allergen menu. The staff will bring you an iPad where you select your allergens such as gluten, nuts, egg, milk, etc. Red Robin offers gluten free hamburgers on a gluten free bun, chili, and French fries, to name a few items. The French fries are cooked in a separate fryer and they are bottomless. It's heaven for someone with Celiac Disease. Staff is very knowledgeable about Celiac Disease to ensure no cross-contamination. Highly recommend Red Robin!
While the gluten free bun was good, the rest of the restaurant was a real disappointment. Service was awful. Lemonade tasted like water. Getting refills of drinks and fries was an arduous endeavor. Finally came after we got the bill. Food was cold. There was a 1.99 entertainment charge added to our bill. Restaurant was loud. Not returning here again.
They had a special digital menu that you can select your allergies and it offers menu items that are safe for you. The manager also came to speak to us and assure us that they would be extra careful with our orders. When he mentioned that their fries were GF I said that was not listed as safe on their menu. He personally went into the kitchen to ask the staff as well as brought the label out to us to check the ingredients ourselves. The staff and manager were excellent and my gluten free dairy free meal was fantastic!
Dedicated gluten free fryer for fries. We go there all the time and never get sick, I have celiac. Unfortunately they got rid of there old really good gf buns (used to be Udis) and replaced them with bad ones. They are still celiac friendly, but taste like cardboard. I suggest a salad or chicken wedgy, but the burgers are still good too.
I read some of the other reviews and not like my experience at all! They have awesome gluten free buns for their burgers (that in my opinion are the best gf rolls I've ever had) and a dedicated fryer for fries!! They give you an iPad and it tells you everything that can be made gf
I ate here a few weeks ago and I got glutened. It was so sad because everyone talks about how safe they are. 😞 I read that gluten free should come in a yellow basket... mine was served on a red plate. The server never notified the manager about my gluten allergy either.
my waitress was very informed about Celiac disease and absolutely made sure my food was made separately with fresh gloves. they are very good with all allergens.
This place was absolutely disgusting - greasy fast food. The burgers were so well done they were like hockey pucks. Although our server was extremely nice, he messed up our order several times. The burgers were so greasy and I'd such poor quality, I had a gallbladder attack the next day! The good news was that there didn't seem to be any gluten in my meal.
Staff are knowledgeable, the fries are safe if you ask for no seasoning, dedicated dryer. They do both gluten free buns, which are delish, chewy, sweet, soft, and not crumbly. As well as lettuce wraps. Sweet potato fries and broccoli are safe unlimited sides. iPad which tells you exactly which burgers are safe. I'm gluten free, and my husband is celiac, and we have never been poisoned!
Great for dining there, horrible if its take-out! When eating there, the manager brought out my food and explained how careful they'd been. I ordered take-out: order was wrong so I waited for them to fix it. Got home and my bun and fries were wrong.....
Again Red Robin the best burgers ever. We traveled to Florida, California and all over. The waitress's was very nice and we enjoyed our visit. The sweet potato fries are GF and delicious also. The cheesecake is the best ever.
had a great burger, and the server was well versed. fries without the seasoning was sent. Only thing that stinks is I didn't remind her when I wanted a fry refill to bring gluten free and they were not. Family are them and she brought me my own a few minutes later :)
They have gf buns and fries cooked in a separate container. I always ask for the bun to be well toasted. They have always asked if it is an "allergy" or food preference. The staff told me if it is an "allergy" (celiac safe) that it is prepared on a different station. So far I have eaten here several times and have not had any issues. I usually eat simple grilled chicken and leave very satisfied. As usual, ask for the gf bun to be well toasted and it makes it better. People who don't eat gf don't know that toasting makes it tastier!
Gluten free bun tasted so good! Staff was very friendly and knowledgeable:)
Well, I am a Hugh RR fan, but today it's a different story. I just ordered a tavern burger on a GF bun, no sauce with provolone cheese and it came out with American cheese. So they put in a rush order and I got my burger but I think they used the same bun cause it was hard now. I ordered a house margarita and was drinking it when a different waitress came over with a new margarita and said that the one I was drinking didn't look like a house margarita so she swapped them out. Crazy shit has been happening at this RR.
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