I called to speak with someone about ordering gluten and dairy free and the person on the phone stated they didn't know what that meant and they didn't have a gluten free menu. When i stated that it lists online that they can accommodate they said "oh, then i guess we will figure it out." No thanks.
The waitress was careful and asked the chef about everything I had questions on. It was a good option for the whole family.
they do a good job and make fewer gluten mistakes than most places I go. they do a better job than manner higher end restaurants when it comes to gf and have a wide variety of gf options
They are one of the best places for gluten free food. Never have to worry about cross contamination!!
Excellent GF options & a dedicated fryer
The servers were knowledgeable, they have me an iPad with the allergy menu to use. The gluten free bun tasted great! Them the manager came to see if I was happy with my experience. I will certainly come back here!
I have celiac and was glutened here on my second visit. The first time, we went for an early lunch. Loved the burger & the GF fries. The manager and waitress were very helpful & explained everything they do to avoid cross contamination. The second visit was at night & we were not early, so they were very busy. I had the same meal the second time, and was sick afterward with GI issues for a few days and joint pain for 5-6 weeks. If we try them again, we will go early or not go. If you are a celiac, I would recommend going early & stressing to the manager that you are very sensitive to cc.
This is a very well deserved 5 Star review... I don't give that out lightly. Especially since my daughter was diagnosed with CELIAC DISEASE. This goes out to the RR manager, Terri, and our server, Daniel, on Saturday night 3/21/15. Of course, this is a chain burger place, not a Michelin star rated establishment! But I believe the rating should reflect the experience relative to the type of restaurant that it is. And for a "burgers & more" type of place, this one is by far one of the best!! First of all, the service was BEYOND attentive and friendly. I always ask to speak with a manager and our server right away because of my daughter's Celiac... So we met Terri before we were seated. She readily went over RR's allergen program, precautions taken in the kitchen (separate prep materials, cutting board, utensils, GF buns kept and prepared separately, dedicated fryers for both fries, separate grill area to cook on, etc), and offered an iPad for us to look over all the Gluten Free menu options on their website. There were apps, salads, burgers, sandwiches, entrees, sides, and shakes! When we met our server, Daniel, he had already been filled in (by Terri) on our special needs, and he was also extremely helpful and anything he didn't know, he went and found out! Very prompt, attentive, helpful with menu suggestions, etc. He then told us that Terri went in the kitchen to oversee preparation of my daughter's Gluten Free meal herself! The menu... We were shocked how much their menu options have evolved! There were some really "gourmet" type options on there, as well as the classic burger and fries... And lots of GF options of all kinds. Just tell your server! I got the Angus burger w/ roasted tomatoes, garlic aioli, arugula, and provolone, on ciabatta type bun with sweet potato fries... it was awesome! My husband got the Fish Sandwich and fries (said it was delicious), my son got the bacon cheeseburger and devoured it all, my non Celiac daughter got the kids chicken sandwich w provolone with fries and loved it. My Celiac daughter also got the chicken sandwich w provolone on the GF bun and fries... She said it was the best bun she's had (she ate it all) and even though she's "not too big on fries", those were the best she's had and her new favorite! I took a bite of her sandwich, and I loved the bun too! Found out it was Udi's, which explained it... Awesome! Overall, it was a home run... And a stress free, delicious dining experience for our family. Not only was my celiac daughter extremely happy, but the rest of got to enjoy exactly what we wanted too! Not so easy to find these days. We are excited to go back regularly, as there are so many different options for us (and my daughter!) to still try... Not just burgers, but sandwiches, entrees, pasta, salads, appetizers, and of course many other burgers! Thank you Terri and thank you Red Robin! Your efforts are very much appreciated!
I've constantly been impressed with this location - as soon as the server hears 'allergy', they are on it. The first time we ordered, he also said we needed to order the patty and fries without seasoning, as well as get the GF bun. Then the burger was brought to the table separate from the other food, and he was wearing gloves! Each time we've had this experience, they are consistently attentive. Kudos for training their staff so well and for being genuinely caring.
I was "glutenated" at this Red Robin. It could be my fault, though, hence the two star review. I ordered off their gluten free menu, which is a 3-ring binder full of nutritional information. I got the simple burger with lettuce wrap in place of the bun and sweet potato fries. In the menu, it states the regular fries are considered gluten free, but they use the same fryers for everything so cross contamination is a concern so they aren't listed as a safe product. Sweet potato fries are listed as safe, however, so I ordered them. There's a possibility they were fried and not baked. I never asked, but I wish I did. I also used some of the seasoning at the table. It listed soy as an allergen, but not wheat. Still, I know better because wheat (and other gluten containing foods) can hide anywhere. I just want to let everyone know to be a little more careful than I was at Red Robin.
Good burger, but they had run out of GF buns. Would have been much better with bun instead of lettuce wrap. Maybe next time...
My brother and I have never had a gluten reaction at this Red Robin’s. The fries are prepared in a separate fryer, are seasoning free, and are marked GF. Each time we go, the manager gives us a specific menu and usually delivers the food themselves. GF buns are available, and the food is customizable depending on what your dietary needs are. I’m impressed each time I go (except that one time when they were having a bad day). I recommend this establishment, and so does my brother.
Waiter was nice and took extra steps to make sure my burger and meal was GF. I had the option for either lettuce wrap or gluten free bun. I went for the bun and it really tasted good, i was happy with choice this time. Staff was very nice and put me at ease to enjoy entire dinner with friends without worrying about time when i returned home. I like the ability to have a tablet to look at entire menu and how to tweak almost anything to be able to enjoy when out eating with friends.
My son ordered a burger with a gf bun. Went well enough. Their fries are also made in a dedicated fryer. The server knew enough to give us a significant amount of confidence.
Excellent menu with many options. You do need to download the app but at least it gives you choices.
It's a gamble here. We've eaten successfully many times and my daughter enjoys the fries from the separate fryer. She always gets a hamburger on a gf bun. A few times, the bun has arrived overcooked/hard. She has gotten sick one time from eating here so it's difficult to rate great because there still is a risk.
I am a very sensitive Celiac and make that known when I eat out. I have tried Red Robin several times here ordering a burger and then 3 different times a Cobb salad minus the blue cheese crumbles and bread and minus the olives. Every time I have a reaction. Staff is friendly but there has to be a cross contamination somewhere.
This location has really improved. Their vegan burger is now made in house (no longer Boca Brand) and is gf. Also their chips, salsa and guacamole appetizer can be fried in dedicated fryer and would be gf too. Their gf buns are delicious. We order boxes of them often because it gives you 24 buns and is only $14 instead of $2 a piece when ordered separately and they last 30 days!
Ate here with another party who chose this restaurant. I was nervous after seeing the reviews but my waitress was knowledgeable and what she didn’t know she went and asked. I asked about a special seasonal burger which seemed safe but since it was listed for sure the manager thought to be safe not to get it which was a bummer cause it looked good. I stayed with a simple bacon cheeseburger and sweet potato fries ( all fries and chips are in a dedicated fryer so safe for celiac) which was good. The bun seemed a little soggy on the bottom. I don’t know if it was frozen and then microwaved or what. I would ask next time about how fresh they were. I had no bloating or other ill effects after.
If you only want a burger with no bun and no sides, this is your place.
Only been here once since diagnosis and had a good experience. Their GF menu is very detailed, but you have to ask for it. GF buns we're good, and it was nice to find a place where I could eat the fries as they have a dedicated fryer if you ask. Did not get sick.
EDITED AFTER A TERRIBLE EXPERIENCE - My daughter became violently ill while still eating. We found onion rings in the basket of “gluten free” fries. Very cautious and “allergy aware”. One child has celiac disease and another is severely allergic to tree nuts and shellfish. Both were able to eat safe, delicious food here. Dedicated fryer for allergies, toasted bun separately, etc.
The staff was rude and a manager compared my celiac to her daughters... and then purposely contaminated the sweet potato fries with onion rings after we already let her know our “gluten free appetizer had onion rings in the chips. We didn’t tell her wanting free food. I reported to let her know that it was unacceptable. She acted like an abusive bully and yelled at my boyfriend when he explained for the second time what happened.
Something got me here. Not sure if it was the burger or the fries. Another thought is that, I am no longer used to greasy foods...maybe that was it. The burger and fries tasted great, so it is a little disappointing to me that I got sick. It wasn't MAJOR cross contamination, but enough that I was in for the night after eating here. The waitstaff was pleasant, and said all the right things. My lunch was brought on a special plate, and handled separate. I spent the week in Michigan, and this was the only place I got sick.
I had a nice experience here. Friendly staff helped me Navigate the “tablet” for allergen orders. Got a burger and fries. Bun was ok. As gluten free buns go it was better then most . It didn’t fall apart and crumble as some others do. Thank you for a nice sick free experience.
They seemed knowledgeable and I ordered the salmon but somehow still got sick afterwards.
Food tasted good. Drinks were good. NOT celiac friendly. I got very sick twice from eating here.
Waitress didn't know anything about gluten free and the manager wouldn't even come out to the table to explain to me why their ranch isn't gf! On the website/ tablet they gave me to use said a numerous amount of sauces we're gf but when I asked they couldn't tell me anything
I recently discovered Red Robin’s gluten free menu on a trip to Florida and have since tried them in several locations. Great gluten free bun, and many other menu options. The knowledgeable staff made me feel so much better about eating here safely. I am highly sensitive and have not had an adverse reaction at this restaurant. The buns taste so real that I was concerned that they gave me a regular bun. Great food and many options. I highly recommend eating here.
Red Robin is a great place for those looking to avoid gluten, or just have a great meal. They offer a lot of foods that are normally gluten free. They also have the option of gluten free hamburger buns, just be careful with what normally comes on the burger. They have dedicated fryers for the fries, you just have to tell them you want them gluten free. I get a grilled chicken breast and a side of gluten free bottomless fries; it depends on what server rings it up, but I can get my meal for around $6 if rung up properly. They do a great job accommodating any allergies their guests may have.
Everything was fine, just as with other Red Robins we've been to. The waitress was knowledgeable and ensured that our celiac daughter's food was prepared in a GF kitchen area, and everything was fine.
Server was great, didn’t ask a lot of questions but understood when I asked for gf bun and knew the sweet potato fries only had sea salt on them. Ordered the bacon cheeseburger on gf bun. Everything was great. No issues after. Would go back.
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