I called to speak with someone about ordering gluten and dairy free and the person on the phone stated they didn't know what that meant and they didn't have a gluten free menu. When i stated that it lists online that they can accommodate they said "oh, then i guess we will figure it out." No thanks.
The waitress was careful and asked the chef about everything I had questions on. It was a good option for the whole family.
they do a good job and make fewer gluten mistakes than most places I go. they do a better job than manner higher end restaurants when it comes to gf and have a wide variety of gf options
They are one of the best places for gluten free food. Never have to worry about cross contamination!!
Excellent GF options & a dedicated fryer
The servers were knowledgeable, they have me an iPad with the allergy menu to use. The gluten free bun tasted great! Them the manager came to see if I was happy with my experience. I will certainly come back here!
I have celiac and was glutened here on my second visit. The first time, we went for an early lunch. Loved the burger & the GF fries. The manager and waitress were very helpful & explained everything they do to avoid cross contamination. The second visit was at night & we were not early, so they were very busy. I had the same meal the second time, and was sick afterward with GI issues for a few days and joint pain for 5-6 weeks. If we try them again, we will go early or not go. If you are a celiac, I would recommend going early & stressing to the manager that you are very sensitive to cc.
This is a very well deserved 5 Star review... I don't give that out lightly. Especially since my daughter was diagnosed with CELIAC DISEASE. This goes out to the RR manager, Terri, and our server, Daniel, on Saturday night 3/21/15. Of course, this is a chain burger place, not a Michelin star rated establishment! But I believe the rating should reflect the experience relative to the type of restaurant that it is. And for a "burgers & more" type of place, this one is by far one of the best!! First of all, the service was BEYOND attentive and friendly. I always ask to speak with a manager and our server right away because of my daughter's Celiac... So we met Terri before we were seated. She readily went over RR's allergen program, precautions taken in the kitchen (separate prep materials, cutting board, utensils, GF buns kept and prepared separately, dedicated fryers for both fries, separate grill area to cook on, etc), and offered an iPad for us to look over all the Gluten Free menu options on their website. There were apps, salads, burgers, sandwiches, entrees, sides, and shakes! When we met our server, Daniel, he had already been filled in (by Terri) on our special needs, and he was also extremely helpful and anything he didn't know, he went and found out! Very prompt, attentive, helpful with menu suggestions, etc. He then told us that Terri went in the kitchen to oversee preparation of my daughter's Gluten Free meal herself! The menu... We were shocked how much their menu options have evolved! There were some really "gourmet" type options on there, as well as the classic burger and fries... And lots of GF options of all kinds. Just tell your server! I got the Angus burger w/ roasted tomatoes, garlic aioli, arugula, and provolone, on ciabatta type bun with sweet potato fries... it was awesome! My husband got the Fish Sandwich and fries (said it was delicious), my son got the bacon cheeseburger and devoured it all, my non Celiac daughter got the kids chicken sandwich w provolone with fries and loved it. My Celiac daughter also got the chicken sandwich w provolone on the GF bun and fries... She said it was the best bun she's had (she ate it all) and even though she's "not too big on fries", those were the best she's had and her new favorite! I took a bite of her sandwich, and I loved the bun too! Found out it was Udi's, which explained it... Awesome! Overall, it was a home run... And a stress free, delicious dining experience for our family. Not only was my celiac daughter extremely happy, but the rest of got to enjoy exactly what we wanted too! Not so easy to find these days. We are excited to go back regularly, as there are so many different options for us (and my daughter!) to still try... Not just burgers, but sandwiches, entrees, pasta, salads, appetizers, and of course many other burgers! Thank you Terri and thank you Red Robin! Your efforts are very much appreciated!
I've constantly been impressed with this location - as soon as the server hears 'allergy', they are on it. The first time we ordered, he also said we needed to order the patty and fries without seasoning, as well as get the GF bun. Then the burger was brought to the table separate from the other food, and he was wearing gloves! Each time we've had this experience, they are consistently attentive. Kudos for training their staff so well and for being genuinely caring.
I was "glutenated" at this Red Robin. It could be my fault, though, hence the two star review. I ordered off their gluten free menu, which is a 3-ring binder full of nutritional information. I got the simple burger with lettuce wrap in place of the bun and sweet potato fries. In the menu, it states the regular fries are considered gluten free, but they use the same fryers for everything so cross contamination is a concern so they aren't listed as a safe product. Sweet potato fries are listed as safe, however, so I ordered them. There's a possibility they were fried and not baked. I never asked, but I wish I did. I also used some of the seasoning at the table. It listed soy as an allergen, but not wheat. Still, I know better because wheat (and other gluten containing foods) can hide anywhere. I just want to let everyone know to be a little more careful than I was at Red Robin.
Good burger, but they had run out of GF buns. Would have been much better with bun instead of lettuce wrap. Maybe next time...
Usually, Red Robin is the holy grail of GF stops for my fam, 3 out of 4 is gf. But this time I am so dissatisfied. We ordered 4 burgers, 3 gf to go. Nothing was labeled and I think all of them had the seasoning on it, that I can’t tolerate. I had to wait 40 min for the first batch then when I went in to complain it was going to take another 40 min. They’ve always been good when dining in, but I’ll never get it up go again
Good burger and fries. Sometimes they have been out of the gf buns so double check before you go if you really are wanting on a bun. I sometimes wonder about the dedicated fryer and have on occasion felt sick afterwards but not sure if it was due to that. Also note that if you are ordering GF To Go...they use a service to answer and take your order. They are not good about GF so I am no longer ordering to go from Red Robin.
Have not gotten sick at any Red Robin location, but staff competency varies significantly. At this location, I had to clarify the fries they brought me were the GF, and the response I got back was a little rude. But food was fine, and that's whats important.
Absolutely the best gluten free buns!!! Extremely friendly and very understanding of all 8 common allergens! Had no complaints about any extra questions I had! They have an amazing interactive menu in store and online for anyone with allergies. I personally enjoyed it so much that I drive 45 minutes to eat there 2 days in a row.
Separate menu. Bun for burger isn’t that bad. Fries were made in separate fryer. All good!
This is my go to Red Robin in the Indianapolis area. Every single time I’ve been my order has been correct. They label a gluten free order with a special “stick” and the wait staff is trained on their gluten free items. I love their fries and love they have a dedicated fryer for GF.
They have an allergy menu, but I got sick
The staff at this location is excellent. They are always very careful after I tell them I can't have gluten due to Celiac Disease. I normally order their chicken sandwich on a gf bun with fries (they are cooked in a separate frier) and it is delicious! I eat there all the time and haven't had any reactions.
I was given a dirty spoon with unidentified food on it from a previous customer IN my root beer float. My fiancé got sick from that. I don’t know if it was gluten sick or food poisoning sick. Their bathrooms reek of vomit. There are vomit puddles outside their door. I don’t trust that their food is safe. I won’t be back.
I eat here a couple times a month, always tell the server I️ have to eat GF, and have never been glutened here. I like the choice of GF sides, from fries and sweet potato fries to veggies and cole slaw. The burgers are tasty, with an option to lettuce wrap or get in a Udi’s bun.
Dedicated French fry fryer! ‘Nuff said!
Most of the times it’s very good there. The wait staff my night be as educated about the importance of gluten allergies but as long as you say it the kitchen does a good job. They do have steak fries that are made in separate fryers, but you have to ask them for those as the regular fries are not. All in all I go here fairly often and I really enjoy the burgers.
Red Robin has the best gluten free buns, and their burgers are amazing. But be sure to check your food if you’re ordering to go because they have given me a regular bun two times. But they will remake it and they even remade my fiancé’s so it wouldn’t be cold.
Gluten free options online, no menu in store. Any burger can be done gluten free. Side options are broccoli, apple slices, yam fries and steak cut fries (even though it's not listed on their website). Very knowledgable staff.
They have an interactive menu that lists all ingredients for every item. You have to bounce between the regular menu for the description and the interactive to get the full picture though. Fries are done in separate fryer per corporate policy. The server at this location indicated there was a separate prep area for "allergy orders".
Ordered the lettuce wrap burger to go, was clear that I was on the gluten free diet, and they said no problem and fries would also be gluten free. Got home, opened the package, and the burger was on a regular wheat bun! The outside of the package even said lettuce wrap burger. That's not good...
I’ve been to other RRs in different states and never had a problem but this location wasn’t the best. The GF bun on my burger was tough for some reason but doable and they never got my fries correct. Normally when I order GF fries they come without the seasoning salt and I just have to put that on myself at the table but both times I ordered my fries they had seasoning salt on them and smelt of fried food (like fried breaded chicken fingers) so I didn’t eat them. Not sure if the GF fries use a dedicated fryer or not but when they were seasoned and smelt weird I decided to play it safe and not eat them, bummer.
I am gluten intolerant and this was the most pleasant place I have ever experienced in my 3 years of being gluten free. I got a chicken sandwich with no sauce and a gluten free bun. I got sweet potato fries and enjoy ever bit of it! The bun wasn’t dry like other places. I give it an A+! The waitress was very accommodating and knowledgeable. Loved the allergen iPad that they give you to pick your menu items. Unfortunately it was a pretty pricey meal for our budget for a family of four but it will be our go-to for a special treat!
For years they were great, and then twice in a row (yes, even with server aware and manager involvement) there was a macaroni noodle in the chili. The fries have always been great. The burgers I would say are still ok. I will never trust their chili again though.
They have many options including a gluten free bun. Love the dedicated fryer for French fries. My son and I have eaten here and had take out many times and haven’t gotten sick. Nice to have a place you can feel comfortable eating at. They also have online ordering with curbside pick up.
Yay! Separate fryer for gluten free fries and yummy protein style burger. Server understood the allergy no problem. I'm not a fan of gluten free buns but they offer them as well.
very good gluten free bun. But you have to be Very clear that you want gluten free. Simply asking for gluten free burger, gluten free bun, gluten free fries and salad w/o crutons isn't clear enough. You may wind up with breaded fried jalapenos on your burger instead of fresh. Or worse, a regular bun.
They provide an iPad that is interactive to filter out or suggest modifications to meet allergens identified. I had the Marco Polo which is a grilled chicken sandwich but added a GF bun. Also have a dedicated fryer on request for GF fries. I'm celiac and no issues with cross contamination.
Dedicated fryer for gluten free fries - love them!
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