They are one of the best places for gluten free food. Never have to worry about cross contamination!!
Excellent GF options & a dedicated fryer
The servers were knowledgeable, they have me an iPad with the allergy menu to use. The gluten free bun tasted great! Them the manager came to see if I was happy with my experience. I will certainly come back here!
I have celiac and was glutened here on my second visit. The first time, we went for an early lunch. Loved the burger & the GF fries. The manager and waitress were very helpful & explained everything they do to avoid cross contamination. The second visit was at night & we were not early, so they were very busy. I had the same meal the second time, and was sick afterward with GI issues for a few days and joint pain for 5-6 weeks. If we try them again, we will go early or not go. If you are a celiac, I would recommend going early & stressing to the manager that you are very sensitive to cc.
This is a very well deserved 5 Star review... I don't give that out lightly. Especially since my daughter was diagnosed with CELIAC DISEASE. This goes out to the RR manager, Terri, and our server, Daniel, on Saturday night 3/21/15. Of course, this is a chain burger place, not a Michelin star rated establishment! But I believe the rating should reflect the experience relative to the type of restaurant that it is. And for a "burgers & more" type of place, this one is by far one of the best!! First of all, the service was BEYOND attentive and friendly. I always ask to speak with a manager and our server right away because of my daughter's Celiac... So we met Terri before we were seated. She readily went over RR's allergen program, precautions taken in the kitchen (separate prep materials, cutting board, utensils, GF buns kept and prepared separately, dedicated fryers for both fries, separate grill area to cook on, etc), and offered an iPad for us to look over all the Gluten Free menu options on their website. There were apps, salads, burgers, sandwiches, entrees, sides, and shakes! When we met our server, Daniel, he had already been filled in (by Terri) on our special needs, and he was also extremely helpful and anything he didn't know, he went and found out! Very prompt, attentive, helpful with menu suggestions, etc. He then told us that Terri went in the kitchen to oversee preparation of my daughter's Gluten Free meal herself! The menu... We were shocked how much their menu options have evolved! There were some really "gourmet" type options on there, as well as the classic burger and fries... And lots of GF options of all kinds. Just tell your server! I got the Angus burger w/ roasted tomatoes, garlic aioli, arugula, and provolone, on ciabatta type bun with sweet potato fries... it was awesome! My husband got the Fish Sandwich and fries (said it was delicious), my son got the bacon cheeseburger and devoured it all, my non Celiac daughter got the kids chicken sandwich w provolone with fries and loved it. My Celiac daughter also got the chicken sandwich w provolone on the GF bun and fries... She said it was the best bun she's had (she ate it all) and even though she's "not too big on fries", those were the best she's had and her new favorite! I took a bite of her sandwich, and I loved the bun too! Found out it was Udi's, which explained it... Awesome! Overall, it was a home run... And a stress free, delicious dining experience for our family. Not only was my celiac daughter extremely happy, but the rest of got to enjoy exactly what we wanted too! Not so easy to find these days. We are excited to go back regularly, as there are so many different options for us (and my daughter!) to still try... Not just burgers, but sandwiches, entrees, pasta, salads, appetizers, and of course many other burgers! Thank you Terri and thank you Red Robin! Your efforts are very much appreciated!
I've constantly been impressed with this location - as soon as the server hears 'allergy', they are on it. The first time we ordered, he also said we needed to order the patty and fries without seasoning, as well as get the GF bun. Then the burger was brought to the table separate from the other food, and he was wearing gloves! Each time we've had this experience, they are consistently attentive. Kudos for training their staff so well and for being genuinely caring.
I was "glutenated" at this Red Robin. It could be my fault, though, hence the two star review. I ordered off their gluten free menu, which is a 3-ring binder full of nutritional information. I got the simple burger with lettuce wrap in place of the bun and sweet potato fries. In the menu, it states the regular fries are considered gluten free, but they use the same fryers for everything so cross contamination is a concern so they aren't listed as a safe product. Sweet potato fries are listed as safe, however, so I ordered them. There's a possibility they were fried and not baked. I never asked, but I wish I did. I also used some of the seasoning at the table. It listed soy as an allergen, but not wheat. Still, I know better because wheat (and other gluten containing foods) can hide anywhere. I just want to let everyone know to be a little more careful than I was at Red Robin.
Good burger, but they had run out of GF buns. Would have been much better with bun instead of lettuce wrap. Maybe next time...
The waitress was knowledgeable and discussed with me what options were available. They also will fry their fries in a separate fryer once they know you're gf. When I got the gf bun on my burger I had to ask again if it was gf because it was so soft and fluffy (compared with normal gf bread I have). She assured me it was, and it was! No sickness. I always get nervous in these big restaurants but I came out okay. Decent burger too.
The day we were there our server was very informed. If they aren't you can easily speak to the manager. The allergen menu is on a tablet. Their fries can be cooked in a dedicated fryer. The gluten free buns were good and so was the chips and salsa.
I came to RR because of the reviews here. I needed to add that the menu choices are more than plenty. Often I have one or 2 food choices but this was amazing. Everything from appetizers to their burgers and more. It would talk me forever to count how many amazing options I had. The burger I ordered was perfect and the GF bun was so yummy!!
Again Red Robin the best burgers ever. We traveled to Florida, California and all over. The waitress's was very nice and we enjoyed our visit. The sweet potato fries are GF and delicious also.
We went to try the burgers gluten free bun. We like to travel and have eaten at many restaurants. Red Robin wins hands down, the best hamburgers ever. Now they do have lots of calories too but it's well worth the splurging. There was a rainbow outside the day we went. I do believe it was a sign form above. Thank God for the blessings The staff treated us good too
traveling through the area today, and pulled up my trusty FMGF app. and this is the first place that came up. Got seated very quickly, the waiter came over and I told him that i had celiac and he said ok, well this is what we can do..... they have a separate cooking area for allergies, which put me at ease. I ordered simple and just got a grilled chicken sandwich on a gluten free bun. Awsome. Really enjoyed it, my wife got some buffalo chicken wrap that she really liked as well ( not GF ) No reactions at all for me, im pretty sensitive. This guys did great, i'm really happy with their service and attention to detail. wish they were closer, but i do travel that area frequently so will absolutly make them my goto place. thank you
Will never eat here again. Used to come here regularly for years because my daughter loved it. Made my server aware of needing to be gluten free/allergen free (ordered my veggie burger in a lettuce wrap) and was brought out on a bun. Sent it back and then received what I was assured were non-allergen fries. When I called my server back to double check because they had all the same seasonings as the regular ones, she claimed she wasn't sure. The manager was rude and clearly had no knowledge of the serious health issues that can arise from ingesting gluten or other food allergies. Walked out, food untouched. Called HQ to file an official complaint. The DM called me back and apologized for the lack of training their company goes through in this regard. Real nice. Use caution when eating here.
I eat here often and have never gotten sick. I have had numerous issues however with getting a plate covered in grease and remnants of other burgers and request a new burger on a clean plate. Now, I always tell the server right away this is an ongoing issue which has prevented any problems since. This particular store is very quick to comp any issues as well
If you have Celiac or are very sensitive, this is not the place to go. We can eat at other Red Robin's with no problem, but every time we have gone to this location, my daughter has gotten sick. The last time we went, I even asked, and double-asked to make sure the food was handled carefully, and she still got sick.
They provide a separate menu showing all foods that are GF. The only down point is that you have to pay extra for a GF bun if you decide to have a burger. Staff are helpful and have a basic understanding when asking questions about contamination etc.
Gluten free buns are delicious and bottomless fries in a dedicated fryer!! Service was good. Gfree menu is on an iPad. If the iPad locks, you have to get a server to unlock it... It also helps to have a normal menu to compare/read from along with the iPad!
Gfree bun was good. Fries are delicious. Worst service and pretty crappy experience. The gfree menu is on an iPad. (Once it locks, you have to get a server to unlock it. This particular one was gross and probably never cleaned.) Will not return due to poorly cooked food and order issues. The one in Robinson is MUCH better!
My local Red Robin does not have favorable reviews, but we were out of town and decided to give this one a shot. I'm pretty sensitive, NCGS, and did fine here. Gluten free bun, dedicated fryer and knowledgeable staff and management. Would definitely go again to this location!
Sorry red robin you get a one. A one you might ask...even though we have a gluten free hamburger bun and a dedicated fryer. Well first your gf buns are always hard. Somebody left them in the microwave or something to long. Sorry but thats on yall. The other one is I got sone fries when my son and I visited. They tasted like fish. Then when ti mentioned it to the server. He said rather unalarmed, "well somebody must have taken the basket from the other fryer and used it" Cue my i cant believe he just said that the way he did face...wow! This place used to be my go to place for burgers...not anymore! I just go to in n out or if i have extra money go to five guys. Then i take the food home and grill my own gf bun.
I told my waitress upfront that I had gluten restrictions. She helped me figure out what to order and she alerted the kitchen. She made sure the dressing for my side salad was from a new bottle. She showed so much attention to my needs. I will most defiantly come back here!
This was our third visit to this location and they have gotten way better. They have GF buns that are better than average and have always made my daughter (Celiac) very happy. The fries were iffy at best on previous visits. My wife (gluten sensitive) complained in the past about feeling glutened. They now have a dedicated fryer for steak fries and this last visit was nothing but smiling faces. Be sure to go early. Wait times can be long for GF orders during the rush.
Never have a problem here. Staff is well trained and understand to treat as an allergy.
We have had good experiences here. The burgers are good and the staff has always been knowledgeable. If they didn't know something, they went and asked. We have had a couple of instances where our order came out wrong. My son asks for a gluten free burger with no cheese and it always comes with the cheese. I think they get so concerned about making it gf they forget about the cheese. Not a big deal. The fries are good and we are so happy they have a dedicated fryer. Beware the seasoning on the table is not gf.
Great celiac visit for my gluten intolerant twins!! I live an hour away but we will be back!!!
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