Ridiculous iPad Only for GF Confusing. Stressed. Left
I love this place so much. When I had my baby this year the hospital food was not gluten free... I sent my husband here to get a burger and FRIES and I’m pretty sure he’s been going every week ever since for me!! ha ha Ha
Great location, we eat here regularly and I’ve never had a bad experience. Dedicated fryer for the fries and chips if you ask, GF buns, beer, cider. Nice to be able to get a “normal” burger and fries!
Very helpful staff and menu. GF buns and fries from a dedicated fryer.
I have had trouble with the food both times I have eaten at this location. In the most recent experience, the kitchen staff accidentally put my burger on a regular bun instead of the gluten free roll. My server was very apologetic and took it back to the kitchen to be corrected. When he returned less than five minutes later, I asked if it was a whole new burger or if they just switched the bun. He stated they just switched the bun. I had to send it back to have a new burger cooked. When the server returned for the third time, he assured me everything was fresh and done correctly, but I still started to have stomach issues within 20 minutes of my first bite. The staff is clearly untrained at this location.
I love this place! My daughter and I are both Celiac and have never had any issues. The allergen menu is available on a smartphone; there is a QR code to scan inside the regular menu. Staff has repeatedly seemed knowledgeable and we'll trained. Bottomless fries are great oh, and the burgers are delicious!
Love the burgers and fries. I always feel safe here
Staff seems very confused about gluten free fries. Used to have to order them without ‘seasoning’, but last visit I was told that ALL of the fries are now gluten free, even with seasoning. The confusion seems limited to this location. Even the manager wasn’t all that reassuring. If you’re celiac, beware...
I’ve eaten at several Red Robin’s with no issues. They have a dedicated fryer for fries. Also they have gluten free buns but I prefer lettuce wrap burgers. I have not gotten sick fro eaten at any of the Red Robin’s throughout Colorado. The staff is very knowledgeable and if not they will provide you with a tablet so you can look st their allergen menu.
Our server was very knowledgeable and helpful. She was willing to explain the items I could eat. There is a separate fryer for allergen free fries, and they have a gluten free bun. All that, but I still got sick an hour after eating there. Probably a good place if you’re less sensitive.
The Secaucus location was absolutely dirty! Would never eat there again. The floors are so greasy that it felt I was ice-skating as I was trying to make my way to the door. The tables are so dirty and stick, I needed a shower when I got home. Though the manager was answering all of our questions and accommodated our needs, It felt like he could not care less to reassure us that there would be no cross-contamination. The GF burger bun was very soggy, fries were crunchy but without any salt, and they had no bottled drinks for GF customers. Definitely not worth wasting money on ... ;( If you must go there, also ask for the fries to be put on the plate and not a basket..
While I would normally give them 5 stars because I've eaten there so often, in the last year lately it's seemed a little risky and the last two visits were the last straw for me. My visit last week I was given a regular full gluten bun and was told it was gluten free as it was placed in front of me. Thankfully I already knew what their gf buns look like or else I would have started eating it. They fixed me a new one which the manager brought out and all was well. Today, I went back bc it was a team lunch and it's really the only place I can eat out, my food was brought out with all of the other food on the same platter, and when I questioned one of the managers I was assured he was 99% sure it should be fine. In the end I didn't feel comfortable eating it (that 1% you know) and only ate a small portion. They tried to make it right by not charging me which I appreciated. I will say this location does try, however there have been too many close calls for me and I just can't risk eating here any longer. There are several staff and managers who take great care in regard to celiac customers, but they need to fully educate everyone or have some kind of alert to management for oversight of gf food prep.
My son ordered gluten free nachos and a piece of pasta was on the nachos. He didn’t eat that, but got very sick from being glutened. I called back to talk to a manager and the manager assured me they were very careful...not this time!
Update 30 Sept 3018 — when I noticed the food was not speared by the typical stick signifying the order was prepared gluten-free, I asked if the food was gluten-free. The server condescendingly replied “you want a purple stick? I can get you a purple stick”. Without checking with anyone, server insisted food was gluten-free.
The waitress was very aware of the seriousness of having celiac and ensured that our food was handled properly. She also told us that they have an entirely gluten free prep area in the kitchen and separate dedicated fryer for the fries. Great experience, courteous wait staff and happy tummy’s for the 3 Celiacs in our house.
Love that they have a dedicated fryer! I have eaten here a few times now and never had a problem and staff I have had seems knowledgeable. I do find their iPad allergy menu hard to use, scrolling between options, and the last time there were greasy fingerprints all over it.
One of my favorite gluten free burgers I have had! Wonderful! People are always super nice about my Celiac’s and if you just tell them it’s an allergy. they are always super careful. Never have had an issue.
This restaurant may be okay if you have a gluten intolerance but both my son and I are Celiac and ate there last night. He had a beef burger with bacon on a gluten-free bun and gluten free fries in a designated fryer. I had a simple grilled chicken burger on a gluten-free bun and a side salad. Both of us had a reaction this morning, typical of gluten cross-contamination. Do not recommend eating here if you have Celiac disease.
We ate here for lunch today. Daughter had gluten free bun. Was pretty good. I had burger wrapped in lettuce-no bun and they do have designated fryers-you just have to get fries without seasoning. Waitress was knowledgeable and helpful. Good experience
Always good gluten free food. We eat here at least once a month and 3/4 of us are Celiac. We order out and dine in and have always had great results. I so always remind them which menu items need to be gf at the end of our order as a recap. Sometimes takes a while to get food during dine in, but it is a super busy, super popular chain... The customer service is sometimes off, and they can't seem to agree on how to best present their gluten free menu. Used to print it, then was on an online order machine thing, then on a tablet, now I'm told I have to pull it up on my phone myself... The inconsistentcy is annoying, but the fries and lettuce wrapped CA chicken burger make up for it. My son loves the gf bun on his hamburgers.
Just an advisory, I was going to eat here after seeing the positive reviews and having good experience at other Red Robin locations. But there must have been something going on in the kitchen tonight, because when I showed up, there was a huge wait. The to-go orders that were being picked up were completely wrong, according to the to-go customers. That comprised my trust this particular night, so I left without eating.
The staff is usually very good about asking if it’s an allergy or preference. They have a really easy to use allergen guide online and will bring you a tablet to use in the restaurant.
Since going gf free, we have been thrilled to find many places offering gf buns for hamburgers, That being said, most are clearly not as good as regular. Only 2 have stood out: Cooper's Hawk in Annapolis (they bake their own) and nor, Red Robin. It was so delicious I had to check to make sure it was not gluten. (like Glory Days, the food is served with a colored marker to assure that it is gf) Our waitress was informative, the food was terrific, and we are 2 days out with no issues. We loved the burger, the plank style fries were crispy outside, creamy inside and the cole slaw fresh and yummy. We will be back and next time we will try a milk shake!!!
I had a wonderful experience! I had a GF bun with my burger. Very fresh and tasty! Endless fries in a GF fryer. Our waiter was super sweet too.
11 am - 10 pm
11 am - 10 pm
11 am - 10 pm
11 am - 10 pm
11 am - 11 pm
11 am - 11 pm
11 am - 10 pm
Red Robin has gluten free buns for their burgers. Many locations also have dedicated fryers for gluten free fries. Please verify with your server.