Red Robin

3.5 stars 3.5 out of 5 10 ratings
$Gluten Free Menu, Burgers, Bread/Buns + 4 more

1000 Palisades Center Drive, West Nyack, New York 10994 Directions

(845) 358-1908
  • User profile picture thumbnail
    5 ratingJuly 30, 2017

    Been here multiple times and haven't gotten sick once. I always state that I have a gluten allergy and ask them not to toast the buns. Also ask for the fries to be cooked in the dedicated fryer.

  • User profile picture thumbnail
    1 ratingOctober 29, 2016

    Update 2: Went there recently for late lunch/early dinner, waited 15 minutes for someone to come to our table, food didn't come out right, we told server we had a birthday and instead of servers singing, we were told that the servers were too busy to sign. It took us 2 hours to get out of there and at this point we will not be going back. I can't give it 0 stars, but that's all they deserve. Update: they have apparently changed management and brought in new staff. We went there recently and it was much better, so I'm changing to 3 stars. If I hadn't been to other Red Robins, I would not have known just how poor this one is compared to others. In general Red Robin does a very good job with guetin free, but this one has poor service and nasty staff. We've been there a few times, but the last attempt was the last straw, I doubt highly we'll be going back. In the past, the glue tin free meal came with a regular bun(!) and had to be sent back. Another time the service was poor, but the last one was the worst. We got there at about 2pm on a weekday, not a particularly busy time. We had 7 people (2 adults, 5 kids) and were told 30(!) minutes. While we were waiting, the kids needed to use the restroom, so they went in with 1 adult. There was an empty table that could have fit all of us, but it had not been cleaned. When we asked the manager about if, he told us, in a very nasty tone, to talk to the person doing the seating. After everyone got out of the restroom, the table still had not been cleaned and we were told we would have to wait. Needless to say we did not bother and walked across the aisle and went to Tony Roma's instead. We won't be bothering with this Red Robin again.

  • User profile picture thumbnail
    1 ratingSeptember 26, 2016

    Have eaten at several Red Robins, most regularly at the Palisades Mall location. WARNING !!!!!! Ate there on Sat 24th September and got horribly gluten poisoned. Still very sick two days later. Have filed a formal complaint and dealing with their Risk Management Department. Eat there at your own risk if you have Celiac Disease.

  • User profile picture thumbnail
    1 ratingFebruary 06, 2016

    HORRIBLE! Nast waitress and my burger came out all wrong! Was told they didn't have a gluten free menu and would have to look online!

  • User profile picture thumbnail
    5 ratingJune 05, 2015

    The waitress was extremely helpful and even brought the manager over to help when she was unsure of an answer. Couldn't have been more friendly or helpful! Will definitely come back again!

  • User profile picture thumbnail
    3 ratingJanuary 24, 2015

    Food is good , if they get it right. Make sure you watch everything that is brought to your table. I have gotten a regular bun more times then I can count .. But then I get my meal for free... So it works for me.

  • User profile picture thumbnail
    4 ratingNovember 26, 2013

    Great burgers and gf buns! They don't have a separate fryer (so French fries are not safe). Overall, Very accommodating and have many other gf options as well! Can't wait to go back!

  • User profile picture thumbnail
    4 ratingOctober 24, 2013

    They have a detailed GF menu and most importantly good GF buns. The bun was very good looked like the Udi's restaurant bun that I wish they had in stores. All in all a very good burger experience. Many more menu choices than a Boom Burger or Five Guys. Did I say they have GF buns?

  • User profile picture thumbnail
    5 ratingSeptember 19, 2017

    52 Stephen King Drive, Augusta, ME 04330

    We have found red robin to be very accommodating when it comes to needing gluten free. If your server seems to not understand (happened to us once) speak with the manager to insure your meal is gf.

  • User profile picture thumbnail
    5 ratingSeptember 18, 2017

    3903 East 53rd Street, Davenport, IA 52807

    Red Robin has an extensive allergen menu. The staff will bring you an iPad where you select your allergens such as gluten, nuts, egg, milk, etc. Red Robin offers gluten free hamburgers on a gluten free bun, chili, and French fries, to name a few items. The French fries are cooked in a separate fryer and they are bottomless. It's heaven for someone with Celiac Disease. Staff is very knowledgeable about Celiac Disease to ensure no cross-contamination. Highly recommend Red Robin!

  • User profile picture thumbnail
    1 ratingSeptember 17, 2017

    2775 Northwest Arterial, Dubuque, IA 52002

    While the gluten free bun was good, the rest of the restaurant was a real disappointment. Service was awful. Lemonade tasted like water. Getting refills of drinks and fries was an arduous endeavor. Finally came after we got the bill. Food was cold. There was a 1.99 entertainment charge added to our bill. Restaurant was loud. Not returning here again.

  • User profile picture thumbnail
    5 ratingSeptember 17, 2017

    18810 E. Highway 40, Independence, MO 64055

    Very friendly and we'll informed staff! Super helpful and non judgemental about celiac customers. No issues physically after eating at this location!

  • User profile picture thumbnail
    5 ratingSeptember 17, 2017

    14797 N. Kelsey St., Monroe, WA 98272

    Gluten free fries, and the option of gluten free bun or lettuce wrap.

  • User profile picture thumbnail
    5 ratingSeptember 16, 2017

    2450 E 17th Street, Idaho Falls, ID 83404

    Gluten free buns and fries. Love the sweet potato fries!!

  • User profile picture thumbnail
    4 ratingSeptember 14, 2017

    5531 Office Blvd., NE, Albuquerque, NM 87109

    Staff was knowledgeable. If you tell them you have celiac they give you an iPad you enter your allergies and it will tell you what items to avoid.

  • User profile picture thumbnail
    5 ratingSeptember 14, 2017

    3609 9th St SW, Puyallup, WA 98371

    Servers are very careful about noting that my meal needs to be gluten-free. I have eaten here many times, and never gotten sick. Food is consistently good.

  • User profile picture thumbnail
    5 ratingSeptember 13, 2017

    9434 Civic Center Blvd., West Chester, OH 45069

    They had a special digital menu that you can select your allergies and it offers menu items that are safe for you. The manager also came to speak to us and assure us that they would be extra careful with our orders. When he mentioned that their fries were GF I said that was not listed as safe on their menu. He personally went into the kitchen to ask the staff as well as brought the label out to us to check the ingredients ourselves. The staff and manager were excellent and my gluten free dairy free meal was fantastic!

  • User profile picture thumbnail
    4 ratingSeptember 12, 2017

    3609 9th St SW, Puyallup, WA 98371

    Dedicated gluten free fryer for fries. We go there all the time and never get sick, I have celiac. Unfortunately they got rid of there old really good gf buns (used to be Udis) and replaced them with bad ones. They are still celiac friendly, but taste like cardboard. I suggest a salad or chicken wedgy, but the burgers are still good too.

  • User profile picture thumbnail
    5 ratingSeptember 12, 2017

    200 Mall Cir Dr, Monroeville, PA 15146

    My go to place when I do not want to worry gluten. One time I went and their gluten free fryer was broke.... they took the time to clean out another fryer so I could have fries

  • User profile picture thumbnail
    5 ratingSeptember 12, 2017

    1509 New Britain Ave., West Hartford, CT 06110

    I read some of the other reviews and not like my experience at all! They have awesome gluten free buns for their burgers (that in my opinion are the best gf rolls I've ever had) and a dedicated fryer for fries!! They give you an iPad and it tells you everything that can be made gf

  • User profile picture thumbnail
    2 ratingSeptember 10, 2017

    2860 Route 34, Oswego, IL 60543

    I ate here a few weeks ago and I got glutened. It was so sad because everyone talks about how safe they are. 😞 I read that gluten free should come in a yellow basket... mine was served on a red plate. The server never notified the manager about my gluten allergy either.

  • User profile picture thumbnail
    5 ratingSeptember 09, 2017

    12300 Jefferson Ave Ste 104, Newport News, VA 23602

    my waitress was very informed about Celiac disease and absolutely made sure my food was made separately with fresh gloves. they are very good with all allergens.

  • User profile picture thumbnail
    1 ratingSeptember 09, 2017

    8167 International Dr, Orlando, FL 32819

    This place was absolutely disgusting - greasy fast food. The burgers were so well done they were like hockey pucks. Although our server was extremely nice, he messed up our order several times. The burgers were so greasy and I'd such poor quality, I had a gallbladder attack the next day! The good news was that there didn't seem to be any gluten in my meal.

  • User profile picture thumbnail
    5 ratingSeptember 08, 2017

    8970 E. Shea Blvd., Scottsdale, AZ 85260

    Staff are knowledgeable, the fries are safe if you ask for no seasoning, dedicated dryer. They do both gluten free buns, which are delish, chewy, sweet, soft, and not crumbly. As well as lettuce wraps. Sweet potato fries and broccoli are safe unlimited sides. iPad which tells you exactly which burgers are safe. I'm gluten free, and my husband is celiac, and we have never been poisoned!

  • User profile picture thumbnail
    3 ratingSeptember 08, 2017

    1986 Medical Center Parkway, Murfreesboro, TN 37129

    Great for dining there, horrible if its take-out! When eating there, the manager brought out my food and explained how careful they'd been. I ordered take-out: order was wrong so I waited for them to fix it. Got home and my bun and fries were wrong.....

  • User profile picture thumbnail
    5 ratingSeptember 08, 2017

    1230 Settlers Ridge Center Drive, Pittsburgh, PA 15205

    Again Red Robin the best burgers ever. We traveled to Florida, California and all over. The waitress's was very nice and we enjoyed our visit. The sweet potato fries are GF and delicious also. The cheesecake is the best ever.

  • User profile picture thumbnail
    5 ratingSeptember 08, 2017

    21045 Dulles Town Circle, Dulles, VA 20166

    I asked for GF and was told I had to wait a few minutes as they had a DEDICATED GF fryer and work station. I never had a reaction here and now I know why! The server did say he wasn't sure if all other places did the same.

  • User profile picture thumbnail
    5 ratingSeptember 07, 2017

    3460 Amelia Drive, Orchard Park, NY 14127

    had a great burger, and the server was well versed. fries without the seasoning was sent. Only thing that stinks is I didn't remind her when I wanted a fry refill to bring gluten free and they were not. Family are them and she brought me my own a few minutes later :)

  • User profile picture thumbnail
    4 ratingSeptember 06, 2017

    1986 Medical Center Parkway, Murfreesboro, TN 37129

    They have gf buns and fries cooked in a separate container. I always ask for the bun to be well toasted. They have always asked if it is an "allergy" or food preference. The staff told me if it is an "allergy" (celiac safe) that it is prepared on a different station. So far I have eaten here several times and have not had any issues. I usually eat simple grilled chicken and leave very satisfied. As usual, ask for the gf bun to be well toasted and it makes it better. People who don't eat gf don't know that toasting makes it tastier!

  • User profile picture thumbnail
    5 ratingSeptember 06, 2017

    4949 Great Northern Blvd., North Olmsted, OH 44070

    Gluten free bun tasted so good! Staff was very friendly and knowledgeable:)

  • User profile picture thumbnail
    2 ratingSeptember 06, 2017

    2010 N Neil St, Champaign, IL 61820

    Well, I am a Hugh RR fan, but today it's a different story. I just ordered a tavern burger on a GF bun, no sauce with provolone cheese and it came out with American cheese. So they put in a rush order and I got my burger but I think they used the same bun cause it was hard now. I ordered a house margarita and was drinking it when a different waitress came over with a new margarita and said that the one I was drinking didn't look like a house margarita so she swapped them out. Crazy shit has been happening at this RR.

  • User profile picture thumbnail
    2 ratingSeptember 06, 2017

    1750 Deptford Center Rd, Deptford Township, NJ 08096

    Experience started off good - I informed our server of a gluten allergy and she brought me over an interactive allergen menu on an iPad, so I could see what my options were. I got the turkey burger on a GF bun, it was pretty good! They have a dedicated fryer, but at one point our server brought more fries and couldn't remember if they were made in the dedicated fryer or regular one. I didn't eat them. Ended up getting sick later that night so I'm not sure if they're educated on cross contamination. Pretty disappointing

  • User profile picture thumbnail
    3 ratingSeptember 05, 2017

    2100 Hamilton Place Blvd, Suite 317, Chattanooga, TN 37421

    My Fiance and I often would go to Red Robin as a date night, even before we figured out it was gluten that was making me sick. For about a year and a half it was one of my safe restaurants. However, recently I have not been to happy, from the one day there was hair in my fries as well as Macaroni on the bottom of my gluten free bun, to the day where everything seemed fine but I got super sick.

  • User profile picture thumbnail
    1 ratingSeptember 02, 2017

    3055 Gateway Blvd, Prescott, AZ 86303

    They put breaded jalepenos in my gluten free burger. When approaching the manager, they rudely took the food off the table then asked us to leave.

  • User profile picture thumbnail
    5 ratingSeptember 02, 2017

    18999 Bear Valley Road, Apple Valley, CA 92307

    I have eaten here several times without any issues. They have a dedicated fryer and gluten free buns. Be sure to tell them you have a gluten allergy.

  • User profile picture thumbnail
    4 ratingSeptember 01, 2017

    15560 Cedar Ave., Apple Valley, MN 55124

    Good food and fun place to hang out. I have reacted once out of over 12 visits so the reaction chance is low. If you are in the sensitive category and want to chance it the food is good. selection is decent as well.

  • User profile picture thumbnail
    4 ratingSeptember 01, 2017

    625 SW Powerhouse Drive, Bend, OR 97702

    Gluten free options available, ask for gf menu on iPad and it will show all options. Service good, bacon cheese burger really hit the spot.

  • User profile picture thumbnail
    5 ratingAugust 31, 2017

    441 S. Randall Road, Algonquin, IL 60102

    Child has Celiac and this has been the safest place to get a burger & fries. Always helpful & understanding & never has gotten sick.

  • User profile picture thumbnail
    5 ratingAugust 30, 2017

    3005 Golf Road, Eau Claire, WI 54701

    I have had multiple excellent experiences here. I have never had an issue with contamination. They have a dedicated fryer for their fries and separate prep area for the burgers. I have had the gluten free bun but personally prefer the lettuce wrap in place of a bun.

  • User profile picture thumbnail
    1 ratingAugust 29, 2017

    625 SW Powerhouse Drive, Bend, OR 97702

    I specified to the server that I was celiac and ordered a GF burger and fries. I was assured that the fries would be fried in a dedicated fryer. Well I am doubled over in pain tonight. I'm done with Red Robin.

  • User profile picture thumbnail
    5 ratingAugust 29, 2017

    1073 Annapolis Mall, Annapolis, MD 21401

    We go here fairly often. I have had a couple instances where I had to send my food back, once because a sesame seed was on my burger (obviously from a gluten bun). This was followed with a manager coming over and explaining that they were cleaning the kitchen and making me a new burger. Have never gotten sick here and always get the gluten free bun with fries.

  • User profile picture thumbnail
    5 ratingAugust 28, 2017

    4802 Valley View Blvd. NW, Roanoke, VA 24012

    very knowledgeable staff about celiac and cooking process

  • User profile picture thumbnail
    1 ratingAugust 27, 2017

    3301 E. Main Street #1511, Ventura, CA 93003

    They have choices like the chain places, but I have eatten here twice and gotten sick. Once they were dead, this time they were fairly crowded. Both times I made my allergy very clear. Small print on their menu says their meat can be cross contaminated, so I took my chances and lost. I had the Red Tavern Burger on gluten free bun and fries. Maybe the buns are cooked together and I should go bunless?

  • User profile picture thumbnail
    2 ratingAugust 26, 2017

    13800 N. Pennsylvania Ave., Oklahoma City, OK 73134

    While it's nice for a place to offer a gluten free bun, the staff should be educated. Waitress was clueless and manager was unsure as well.

  • User profile picture thumbnail
    5 ratingAugust 26, 2017

    5100 N 9th Avenue, Pensacola, FL 32504

    Got a burger AND a bun and fries---GF buns are extra but they are good. The fries are cooked in a dedicated fryer. They have an extensive specific allergy menu. And the servers understand!!! BTW, The burger was really excellent!

  • User profile picture thumbnail
    1 ratingAugust 26, 2017

    2501 W. Happy Valley Road, Phoenix, AZ 85085

    Endless fries is more like an endless gluten nightmare. I have to say stay away if you have a gluten intolerance or celiac.

  • User profile picture thumbnail
    5 ratingAugust 26, 2017

    317 Mid Rivers Mall Drive, St. Peters, MO 63376

    Dedicated GF menu, GF buns and fries fried in a dedicated fryer. One of the regular go-to places when eating out with my Celiac boyfriend. He's never had an issue there. I'm also a vegetarian (no gluten issues) so I enjoy that they can make any of their burgers with a vegetarian Boca burger patty. Lots of options for various dietary restrictions.

  • User profile picture thumbnail
    4 ratingAugust 25, 2017

    2430 Humes Rd, Janesville, WI 53546

    Ask for the the GF bun, and you should be good to go. Have visited multiple times, only been sick once.

  • User profile picture thumbnail
    5 ratingAugust 25, 2017

    100 W. Telegraph, Bellis Fair Mall, Bellingham, WA 98226

    Good burgers, they have a separate fryer for fries. Staff are knowledgeable!

  • User profile picture thumbnail
    4 ratingAugust 24, 2017

    301 Mount Hope Avenue, Rockaway, NJ 07866

    The manager always makes my food separately to avoid cross contamination. The only reason for the loss of the star is because I wish the milk shakes were safe.

  • User profile picture thumbnail
    1 ratingAugust 23, 2017

    610 Middletown Boulevard, Langhorne, PA 19047

    They are now apparently toasting the gluten free bun in the same oven with the gluten food. I get sick when I go to this one. Stay away!! Go to the Neshaminy Red Robin they are aware of this and don't do it

  • User profile picture thumbnail
    5 ratingAugust 23, 2017

    8184 Laura Ln, Davenport, FL 33896

    Fries and burger and cider with a GLUTEN FREE BUN! I was excited and very happy with the meal! I'm full and have leftovers!

  • User profile picture thumbnail
    4 ratingAugust 23, 2017

    2430 Humes Rd, Janesville, WI 53546

    overall good food choices and service. Only once did I get wrong thing (and got sick) out of numerous visits. My to go spot for lunch out.

  • User profile picture thumbnail
    5 ratingAugust 22, 2017

    6404 Miller Ln, Dayton, OH 45414

    Red Robin has the most delicious gluten free buns anywhere. No dedicated fryer, but very good burgers.

  • User profile picture thumbnail
    5 ratingAugust 22, 2017

    3004 John Howell Dr., Valparaiso, IN 46385

    We eat here a lot and my son has never had a problem! He luvs the gluten free buns & fries

  • User profile picture thumbnail
    5 ratingAugust 21, 2017

    2707 Pine Lake Rd., Lincoln, NE 68516

    When you want a gf burger and fries, this is the place! Happy with food and service.

  • User profile picture thumbnail
    1 ratingAugust 21, 2017

    7675 N. Blackstone Avenue, Fresno, CA 93711

    Last few times , I have gotten sick , will not be going to this Red Robin anymore. Not recommended. Having a cross contamination problem. Do not go

  • User profile picture thumbnail
    5 ratingAugust 21, 2017

    1720 Hill Rd N, Pickerington, OH 43147

    I have celiac, I am VERY sensitive to cross contamination, and I have eaten here several times with no problem!

Gluten-Free Features

  • Allergen List
  • Bread/Buns
  • Burgers
  • Gluten Free Menu

Categories

  • Kid Friendly
  • Lunch
  • Restaurant
Monday
11 am - 10 pm
Tuesday
11 am - 10 pm
Wednesday
11 am - 10 pm
Thursday
11 am - 10 pm
Friday
11 am - 11 pm
Saturday
11 am - 11 pm
Sunday
11 am - 10 pm

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