Update 2: Went there recently for late lunch/early dinner, waited 15 minutes for someone to come to our table, food didn't come out right, we told server we had a birthday and instead of servers singing, we were told that the servers were too busy to sign. It took us 2 hours to get out of there and at this point we will not be going back. I can't give it 0 stars, but that's all they deserve. Update: they have apparently changed management and brought in new staff. We went there recently and it was much better, so I'm changing to 3 stars. If I hadn't been to other Red Robins, I would not have known just how poor this one is compared to others. In general Red Robin does a very good job with guetin free, but this one has poor service and nasty staff. We've been there a few times, but the last attempt was the last straw, I doubt highly we'll be going back. In the past, the glue tin free meal came with a regular bun(!) and had to be sent back. Another time the service was poor, but the last one was the worst. We got there at about 2pm on a weekday, not a particularly busy time. We had 7 people (2 adults, 5 kids) and were told 30(!) minutes. While we were waiting, the kids needed to use the restroom, so they went in with 1 adult. There was an empty table that could have fit all of us, but it had not been cleaned. When we asked the manager about if, he told us, in a very nasty tone, to talk to the person doing the seating. After everyone got out of the restroom, the table still had not been cleaned and we were told we would have to wait. Needless to say we did not bother and walked across the aisle and went to Tony Roma's instead. We won't be bothering with this Red Robin again.
Have eaten at several Red Robins, most regularly at the Palisades Mall location. WARNING !!!!!! Ate there on Sat 24th September and got horribly gluten poisoned. Still very sick two days later. Have filed a formal complaint and dealing with their Risk Management Department. Eat there at your own risk if you have Celiac Disease.
HORRIBLE! Nast waitress and my burger came out all wrong! Was told they didn't have a gluten free menu and would have to look online!
The waitress was extremely helpful and even brought the manager over to help when she was unsure of an answer. Couldn't have been more friendly or helpful! Will definitely come back again!
Food is good , if they get it right. Make sure you watch everything that is brought to your table. I have gotten a regular bun more times then I can count .. But then I get my meal for free... So it works for me.
Great burgers and gf buns! They don't have a separate fryer (so French fries are not safe). Overall, Very accommodating and have many other gf options as well! Can't wait to go back!
They have a detailed GF menu and most importantly good GF buns. The bun was very good looked like the Udi's restaurant bun that I wish they had in stores. All in all a very good burger experience. Many more menu choices than a Boom Burger or Five Guys. Did I say they have GF buns?
The waitress was knowledgeable and discussed with me what options were available. They also will fry their fries in a separate fryer once they know you're gf. When I got the gf bun on my burger I had to ask again if it was gf because it was so soft and fluffy (compared with normal gf bread I have). She assured me it was, and it was! No sickness. I always get nervous in these big restaurants but I came out okay. Decent burger too.
The day we were there our server was very informed. If they aren't you can easily speak to the manager. The allergen menu is on a tablet. Their fries can be cooked in a dedicated fryer. The gluten free buns were good and so was the chips and salsa.
I came to RR because of the reviews here. I needed to add that the menu choices are more than plenty. Often I have one or 2 food choices but this was amazing. Everything from appetizers to their burgers and more. It would talk me forever to count how many amazing options I had. The burger I ordered was perfect and the GF bun was so yummy!!
Again Red Robin the best burgers ever. We traveled to Florida, California and all over. The waitress's was very nice and we enjoyed our visit. The sweet potato fries are GF and delicious also.
We went to try the burgers gluten free bun. We like to travel and have eaten at many restaurants. Red Robin wins hands down, the best hamburgers ever. Now they do have lots of calories too but it's well worth the splurging. There was a rainbow outside the day we went. I do believe it was a sign form above. Thank God for the blessings The staff treated us good too
traveling through the area today, and pulled up my trusty FMGF app. and this is the first place that came up. Got seated very quickly, the waiter came over and I told him that i had celiac and he said ok, well this is what we can do..... they have a separate cooking area for allergies, which put me at ease. I ordered simple and just got a grilled chicken sandwich on a gluten free bun. Awsome. Really enjoyed it, my wife got some buffalo chicken wrap that she really liked as well ( not GF ) No reactions at all for me, im pretty sensitive. This guys did great, i'm really happy with their service and attention to detail. wish they were closer, but i do travel that area frequently so will absolutly make them my goto place. thank you
Will never eat here again. Used to come here regularly for years because my daughter loved it. Made my server aware of needing to be gluten free/allergen free (ordered my veggie burger in a lettuce wrap) and was brought out on a bun. Sent it back and then received what I was assured were non-allergen fries. When I called my server back to double check because they had all the same seasonings as the regular ones, she claimed she wasn't sure. The manager was rude and clearly had no knowledge of the serious health issues that can arise from ingesting gluten or other food allergies. Walked out, food untouched. Called HQ to file an official complaint. The DM called me back and apologized for the lack of training their company goes through in this regard. Real nice. Use caution when eating here.
I eat here often and have never gotten sick. I have had numerous issues however with getting a plate covered in grease and remnants of other burgers and request a new burger on a clean plate. Now, I always tell the server right away this is an ongoing issue which has prevented any problems since. This particular store is very quick to comp any issues as well
If you have Celiac or are very sensitive, this is not the place to go. We can eat at other Red Robin's with no problem, but every time we have gone to this location, my daughter has gotten sick. The last time we went, I even asked, and double-asked to make sure the food was handled carefully, and she still got sick.
They provide a separate menu showing all foods that are GF. The only down point is that you have to pay extra for a GF bun if you decide to have a burger. Staff are helpful and have a basic understanding when asking questions about contamination etc.
Gluten free buns are delicious and bottomless fries in a dedicated fryer!! Service was good. Gfree menu is on an iPad. If the iPad locks, you have to get a server to unlock it... It also helps to have a normal menu to compare/read from along with the iPad!
Gfree bun was good. Fries are delicious. Worst service and pretty crappy experience. The gfree menu is on an iPad. (Once it locks, you have to get a server to unlock it. This particular one was gross and probably never cleaned.) Will not return due to poorly cooked food and order issues. The one in Robinson is MUCH better!
My local Red Robin does not have favorable reviews, but we were out of town and decided to give this one a shot. I'm pretty sensitive, NCGS, and did fine here. Gluten free bun, dedicated fryer and knowledgeable staff and management. Would definitely go again to this location!
Sorry red robin you get a one. A one you might ask...even though we have a gluten free hamburger bun and a dedicated fryer. Well first your gf buns are always hard. Somebody left them in the microwave or something to long. Sorry but thats on yall. The other one is I got sone fries when my son and I visited. They tasted like fish. Then when ti mentioned it to the server. He said rather unalarmed, "well somebody must have taken the basket from the other fryer and used it" Cue my i cant believe he just said that the way he did face...wow! This place used to be my go to place for burgers...not anymore! I just go to in n out or if i have extra money go to five guys. Then i take the food home and grill my own gf bun.
I told my waitress upfront that I had gluten restrictions. She helped me figure out what to order and she alerted the kitchen. She made sure the dressing for my side salad was from a new bottle. She showed so much attention to my needs. I will most defiantly come back here!
This was our third visit to this location and they have gotten way better. They have GF buns that are better than average and have always made my daughter (Celiac) very happy. The fries were iffy at best on previous visits. My wife (gluten sensitive) complained in the past about feeling glutened. They now have a dedicated fryer for steak fries and this last visit was nothing but smiling faces. Be sure to go early. Wait times can be long for GF orders during the rush.
Never have a problem here. Staff is well trained and understand to treat as an allergy.
We have had good experiences here. The burgers are good and the staff has always been knowledgeable. If they didn't know something, they went and asked. We have had a couple of instances where our order came out wrong. My son asks for a gluten free burger with no cheese and it always comes with the cheese. I think they get so concerned about making it gf they forget about the cheese. Not a big deal. The fries are good and we are so happy they have a dedicated fryer. Beware the seasoning on the table is not gf.
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