Red Robin

3.0 stars 3.0 out of 5 8 ratings
$Gluten Free Menu, Burgers, Bread/Buns + 4 more

1000 Palisades Center Drive, West Nyack, New York 10994

(845) 358-1908
  • User profile picture thumbnail
    1 ratingOctober 29, 2016

    Update 2: Went there recently for late lunch/early dinner, waited 15 minutes for someone to come to our table, food didn't come out right, we told server we had a birthday and instead of servers singing, we were told that the servers were too busy to sign. It took us 2 hours to get out of there and at this point we will not be going back. I can't give it 0 stars, but that's all they deserve. Update: they have apparently changed management and brought in new staff. We went there recently and it was much better, so I'm changing to 3 stars. If I hadn't been to other Red Robins, I would not have known just how poor this one is compared to others. In general Red Robin does a very good job with guetin free, but this one has poor service and nasty staff. We've been there a few times, but the last attempt was the last straw, I doubt highly we'll be going back. In the past, the glue tin free meal came with a regular bun(!) and had to be sent back. Another time the service was poor, but the last one was the worst. We got there at about 2pm on a weekday, not a particularly busy time. We had 7 people (2 adults, 5 kids) and were told 30(!) minutes. While we were waiting, the kids needed to use the restroom, so they went in with 1 adult. There was an empty table that could have fit all of us, but it had not been cleaned. When we asked the manager about if, he told us, in a very nasty tone, to talk to the person doing the seating. After everyone got out of the restroom, the table still had not been cleaned and we were told we would have to wait. Needless to say we did not bother and walked across the aisle and went to Tony Roma's instead. We won't be bothering with this Red Robin again.

  • User profile picture thumbnail
    1 ratingSeptember 26, 2016

    Have eaten at several Red Robins, most regularly at the Palisades Mall location. WARNING !!!!!! Ate there on Sat 24th September and got horribly gluten poisoned. Still very sick two days later. Have filed a formal complaint and dealing with their Risk Management Department. Eat there at your own risk if you have Celiac Disease.

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    1 ratingFebruary 06, 2016

    HORRIBLE! Nast waitress and my burger came out all wrong! Was told they didn't have a gluten free menu and would have to look online!

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    5 ratingJune 05, 2015

    The waitress was extremely helpful and even brought the manager over to help when she was unsure of an answer. Couldn't have been more friendly or helpful! Will definitely come back again!

  • User profile picture thumbnail
    3 ratingJanuary 24, 2015

    Food is good , if they get it right. Make sure you watch everything that is brought to your table. I have gotten a regular bun more times then I can count .. But then I get my meal for free... So it works for me.

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    4 ratingNovember 26, 2013

    Great burgers and gf buns! They don't have a separate fryer (so French fries are not safe). Overall, Very accommodating and have many other gf options as well! Can't wait to go back!

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    4 ratingOctober 24, 2013

    They have a detailed GF menu and most importantly good GF buns. The bun was very good looked like the Udi's restaurant bun that I wish they had in stores. All in all a very good burger experience. Many more menu choices than a Boom Burger or Five Guys. Did I say they have GF buns?

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    5 ratingMay 26, 2017

    4259 Black Horse Pike, Mays Landing, NJ 08330

    Had a good gluten free meal

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    5 ratingMay 26, 2017

    3906 Rivermark Plaza, Santa Clara, CA 95054

    The waitress was knowledgeable and discussed with me what options were available. They also will fry their fries in a separate fryer once they know you're gf. When I got the gf bun on my burger I had to ask again if it was gf because it was so soft and fluffy (compared with normal gf bread I have). She assured me it was, and it was! No sickness. I always get nervous in these big restaurants but I came out okay. Decent burger too.

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    3 ratingMay 25, 2017

    267 N. Milwaukee, Boise, ID 83704

    This restaurant has been hit and miss. Some of the staff is knowledgeable but the quality of food is not great. Won't go back.

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    5 ratingMay 23, 2017

    3720 South Glenstone Ave., Springfield, MO 65804

    The day we were there our server was very informed. If they aren't you can easily speak to the manager. The allergen menu is on a tablet. Their fries can be cooked in a dedicated fryer. The gluten free buns were good and so was the chips and salsa.

  • User profile picture thumbnail
    5 ratingMay 22, 2017

    2846 E 3rd St, Bloomington, IN 47401

    Great menu for Gluten free. My son is 13 and is usually disappointed when we eat out. He loved the food selections. waitress was very helpful when we asked questions. He was also offered more fries! We will definitely be back!

  • User profile picture thumbnail
    5 ratingMay 22, 2017

    2706 W. Nob Hill Road, Yakima, WA 98902

    My first GF outing. I love that they have a dedicated frier. Waitress seemed at ease and had no problem accommodating me.

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    5 ratingMay 21, 2017

    3055 Gateway Blvd, Prescott, AZ 86303

    I came to RR because of the reviews here. I needed to add that the menu choices are more than plenty. Often I have one or 2 food choices but this was amazing. Everything from appetizers to their burgers and more. It would talk me forever to count how many amazing options I had. The burger I ordered was perfect and the GF bun was so yummy!!

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    5 ratingMay 21, 2017

    613 River Highway, Mooresville, NC 28117

    My favorite place ever 😍

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    4 ratingMay 20, 2017

    2669 Campus Drive, Plymouth, MN 55441

    I actually did not think to ask if they had a gf menu until after I ordered. I did okay making adjustments to the Avo-cabo salad (no blue cheese or toasty bread) and chili (no tortilla chips). Would go back and try a burger with lettuce wrap!

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    5 ratingMay 19, 2017

    2655 Richmond Avenue, Staten Island, NY 10314

    It's great to enjoy a burger on a GF bun with fries 🍟🍔 Been here many times and No issues

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    5 ratingMay 18, 2017

    1230 Settlers Ridge Center Drive, Pittsburgh, PA 15205

    Again Red Robin the best burgers ever. We traveled to Florida, California and all over. The waitress's was very nice and we enjoyed our visit. The sweet potato fries are GF and delicious also.

  • User profile picture thumbnail
    5 ratingMay 18, 2017

    175 E. Waterfront Drive, Homestead, PA 15120

    We went to try the burgers gluten free bun. We like to travel and have eaten at many restaurants. Red Robin wins hands down, the best hamburgers ever. Now they do have lots of calories too but it's well worth the splurging. There was a rainbow outside the day we went. I do believe it was a sign form above. Thank God for the blessings The staff treated us good too

  • User profile picture thumbnail
    1 ratingMay 18, 2017

    1475 North Eagle Road, Meridian, ID 83642

    I got sick. They assured me everything was safe and went over everything with me. I don't know what was missed, but something wasn't right. It was definitely the kind of sick I get from gluten.

  • User profile picture thumbnail
    5 ratingMay 17, 2017

    565 W. Arrow Highway, San Dimas, CA 91773

    This location had a dedicated fryer. Enjoyed a royal robin burger lettuce wrapped and some fries. Service and care was fabulous. Manager delivered the meal with the statement it was prepared with care.

  • User profile picture thumbnail
    1 ratingMay 16, 2017

    8167 International Dr, Orlando, FL 32819

    service is great! but I have been a few times and every single time I get sick from their food. they are cross contaminating something. if you have celiacs disease STAY AWAY!!!!!

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    5 ratingMay 16, 2017

    803 Thurlow St, Vancouver, BC V6E 1W1, Canada

    We have eaten at several RR restaurants and never had a negative reaction. The wait staff has always been quite knowledgeable and never treats celiac disease as not a big deal.

  • User profile picture thumbnail
    5 ratingMay 14, 2017

    125 Wilderness Trail, Hamburg, PA 19526

    traveling through the area today, and pulled up my trusty FMGF app. and this is the first place that came up. Got seated very quickly, the waiter came over and I told him that i had celiac and he said ok, well this is what we can do..... they have a separate cooking area for allergies, which put me at ease. I ordered simple and just got a grilled chicken sandwich on a gluten free bun. Awsome. Really enjoyed it, my wife got some buffalo chicken wrap that she really liked as well ( not GF ) No reactions at all for me, im pretty sensitive. This guys did great, i'm really happy with their service and attention to detail. wish they were closer, but i do travel that area frequently so will absolutly make them my goto place. thank you

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    1 ratingMay 14, 2017

    70 Worcester-Providence Turnpike, Millbury, MA 01527

    Will never eat here again. Used to come here regularly for years because my daughter loved it. Made my server aware of needing to be gluten free/allergen free (ordered my veggie burger in a lettuce wrap) and was brought out on a bun. Sent it back and then received what I was assured were non-allergen fries. When I called my server back to double check because they had all the same seasonings as the regular ones, she claimed she wasn't sure. The manager was rude and clearly had no knowledge of the serious health issues that can arise from ingesting gluten or other food allergies. Walked out, food untouched. Called HQ to file an official complaint. The DM called me back and apologized for the lack of training their company goes through in this regard. Real nice. Use caution when eating here.

  • User profile picture thumbnail
    1 ratingMay 13, 2017

    301 South Hills Village, Bethel Park, PA 15241

    Ordered well done hamburgers for takeout- were barely cooked and hardly any French fries. Very poor service for takeout

  • User profile picture thumbnail
    5 ratingMay 12, 2017

    800 Gallery Blvd, Scarborough, ME 04074

    Food was very good!! Our server Jay was very helpful and knew all about gluten free options. The gf bun was perfect! If you want an old fashion tasting burger this is the place. Enjoy!

  • User profile picture thumbnail
    1 ratingMay 12, 2017

    310 Daniel Webster Hwy, Nashua, NH 03060

    Do not eat here! I got glutened from the "gluten free" fries TWICE. Granted I'm very sensitive, but it's not worth it if you have celiac.

  • User profile picture thumbnail
    5 ratingMay 11, 2017

    690 N West End Blvd, Route 309, Quakertown, PA 18951

    I eat here often and have never gotten sick. I have had numerous issues however with getting a plate covered in grease and remnants of other burgers and request a new burger on a clean plate. Now, I always tell the server right away this is an ongoing issue which has prevented any problems since. This particular store is very quick to comp any issues as well

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    5 ratingMay 10, 2017

    613 River Highway, Mooresville, NC 28117

    The wait staff is very friendly and accommodating, and my daughter, who is very sensitive, has never gotten sick at this location.

  • User profile picture thumbnail
    1 ratingMay 10, 2017

    8304 Kenbrooke Drive, Charlotte, NC 28262

    If you have Celiac or are very sensitive, this is not the place to go. We can eat at other Red Robin's with no problem, but every time we have gone to this location, my daughter has gotten sick. The last time we went, I even asked, and double-asked to make sure the food was handled carefully, and she still got sick.

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    4 ratingMay 10, 2017

    1815 Hawthorne Blvd., Redondo Beach, CA 90278

    They provide a separate menu showing all foods that are GF. The only down point is that you have to pay extra for a GF bun if you decide to have a burger. Staff are helpful and have a basic understanding when asking questions about contamination etc.

  • User profile picture thumbnail
    5 ratingMay 09, 2017

    1230 Settlers Ridge Center Drive, Pittsburgh, PA 15205

    Gluten free buns are delicious and bottomless fries in a dedicated fryer!! Service was good. Gfree menu is on an iPad. If the iPad locks, you have to get a server to unlock it... It also helps to have a normal menu to compare/read from along with the iPad!

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    2 ratingMay 09, 2017

    175 E. Waterfront Drive, Homestead, PA 15120

    Gfree bun was good. Fries are delicious. Worst service and pretty crappy experience. The gfree menu is on an iPad. (Once it locks, you have to get a server to unlock it. This particular one was gross and probably never cleaned.) Will not return due to poorly cooked food and order issues. The one in Robinson is MUCH better!

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    4 ratingMay 09, 2017

    36565 Euclid Ave., Willoughby, OH 44094

    Food is great, service and knowledge of gluten free items could use some work. Use the official Red Robin website to find out what is and what is not gluten free (or any other allergy). It is very helpful.

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    5 ratingMay 08, 2017

    2800 E Central Texas Expy, Killeen, TX 76543

    Build your own burger based on allergies thru an interactive menu. Burger and service was great!! Will be a new staple for me after my diagnosis of gluten sensitivity.

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    4 ratingMay 07, 2017

    719 N 10th Street, Renton, WA 98055

    Food was amazing! Totally gf and celiac friendly. Never gotten sick here. Just let the water/waitress know that you have celiac. They will make sure you get your food the way you want it. I recommend this to everyone.

  • User profile picture thumbnail
    5 ratingMay 07, 2017

    6750 Rockside Road, Independence, OH 44131

    My local Red Robin does not have favorable reviews, but we were out of town and decided to give this one a shot. I'm pretty sensitive, NCGS, and did fine here. Gluten free bun, dedicated fryer and knowledgeable staff and management. Would definitely go again to this location!

  • User profile picture thumbnail
    2 ratingMay 06, 2017

    2010 N Neil St, Champaign, IL 61820

    Worst Red Robin I have ever been to. Gluten free bun was so hard I couldn't even eat it and had so many with all of our meal and service. So many gf places in area...just skip this one.

  • User profile picture thumbnail
    3 ratingMay 05, 2017

    4241 Washington Road, Evans, GA 30809

    Got severely cross contaminated. Picked a meal that was considered GF. The Wedgie Burger. Food tasted great, just not Celiac Friendly!!

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    5 ratingMay 04, 2017

    23318 Mercantile Pkwy, Katy, TX 77449

    They are one of the best places for gluten free food. Never have to worry about cross contamination!!

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    5 ratingMay 03, 2017

    1090 Gramsie Road, Shoreview, MN 55126

    Red Robin has numerous gluten free options. Additionally, I have eaten here multiple times and have yet to get sick (I have Celiac disease).

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    1 ratingMay 02, 2017

    625 SW Powerhouse Drive, Bend, OR 97702

    I got glutened after ordering a GF drink, GF burger/bun, and GF fries. The host didn't seem attentive to me having Celiac. I will not be coming here again

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    5 ratingMay 02, 2017

    8190 Shadeland Ave, Indianapolis, IN 46250

    I am new to needing to eat Gluten Free and my waitress was so wonderful and helpful! Definitely a great experience.

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    5 ratingMay 01, 2017

    6524 W. Saginaw Highway, Lansing, MI 48917

    Great knowledgeable staff and lots of options:)

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    5 ratingApril 30, 2017

    2742 Sutton Road, Hoffman Estates, IL 60192

    Red Robin is my all-time favorite place to eat out with celiac. The staff is always knowledgeable and asks me right away if my GF bun option is a preference or for an allergy. Great staff- always super friendly.

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    5 ratingApril 29, 2017

    2440 East Springs Drive, Madison, WI 53704

    Gluten free buns and dedicated fryer! Never had a problem with cross contamination

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    5 ratingApril 28, 2017

    7250 Houston Road, Florence, KY 41042

    great gluten free bun and loved being able to eat fries at a restaurant again

  • User profile picture thumbnail
    1 ratingApril 28, 2017

    4700 S Hulen St, Fort Worth, TX 76132

    Sorry red robin you get a one. A one you might ask...even though we have a gluten free hamburger bun and a dedicated fryer. Well first your gf buns are always hard. Somebody left them in the microwave or something to long. Sorry but thats on yall. The other one is I got sone fries when my son and I visited. They tasted like fish. Then when ti mentioned it to the server. He said rather unalarmed, "well somebody must have taken the basket from the other fryer and used it" Cue my i cant believe he just said that the way he did face...wow! This place used to be my go to place for burgers...not anymore! I just go to in n out or if i have extra money go to five guys. Then i take the food home and grill my own gf bun.

  • User profile picture thumbnail
    5 ratingApril 24, 2017

    4802 Valley View Blvd. NW, Roanoke, VA 24012

    One of my favorite places to stop in for a burger and feel like a normal person! The salads are awesome too!

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    5 ratingApril 23, 2017

    2655 Richmond Avenue, Staten Island, NY 10314

    We go there all the time , never an issue

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    5 ratingApril 23, 2017

    565 W. Arrow Highway, San Dimas, CA 91773

    great and safe place if you have celiac disease. ask for the tablet and it had the gluten free menu on it.

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    5 ratingApril 23, 2017

    14015 W. Bell Rd., Surprise, AZ 85374

    Have eaten here 3 or 4 times now and never had any issues. Good food and friendly service. GF buns too!

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    5 ratingApril 22, 2017

    6632 0E. Superstition Springs Blvd, Mesa, AZ 85206

    I told my waitress upfront that I had gluten restrictions. She helped me figure out what to order and she alerted the kitchen. She made sure the dressing for my side salad was from a new bottle. She showed so much attention to my needs. I will most defiantly come back here!

  • User profile picture thumbnail
    4 ratingApril 22, 2017

    6420 Grand Ave, Gurnee, IL 60031

    This was our third visit to this location and they have gotten way better. They have GF buns that are better than average and have always made my daughter (Celiac) very happy. The fries were iffy at best on previous visits. My wife (gluten sensitive) complained in the past about feeling glutened. They now have a dedicated fryer for steak fries and this last visit was nothing but smiling faces. Be sure to go early. Wait times can be long for GF orders during the rush.

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    5 ratingApril 21, 2017

    26522 Towne Centre Drive, Foothill Ranch, CA 92610

    Never have a problem here. Staff is well trained and understand to treat as an allergy.

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    4 ratingApril 19, 2017

    6255 Mills Civic Pkwy., West Des Moines, IA 50266

    We have had good experiences here. The burgers are good and the staff has always been knowledgeable. If they didn't know something, they went and asked. We have had a couple of instances where our order came out wrong. My son asks for a gluten free burger with no cheese and it always comes with the cheese. I think they get so concerned about making it gf they forget about the cheese. Not a big deal. The fries are good and we are so happy they have a dedicated fryer. Beware the seasoning on the table is not gf.

Gluten-Free Features

  • Allergen List
  • Bread/Buns
  • Burgers
  • Gluten Free Menu

Categories

  • Kid Friendly
  • Lunch
  • Restaurant
Monday
11 am - 10 pm
Tuesday
11 am - 10 pm
Wednesday
11 am - 10 pm
Thursday
11 am - 10 pm
Friday
11 am - 11 pm
Saturday
11 am - 11 pm
Sunday
11 am - 10 pm

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