Ross' Restaurant

Unsafe and RUDE! Terrible experience. Although there are things marked GF on the menu, they are not safe because of cross contamination (e.g, bread toasted on shared toaster, see other comments). Server was not knowledgable but asked the manager to speak with me. The manager was the rudest person I've ever encountered and knew less about safety, ingredients, the menu ect than the server. Since we were traveling and starving decided to play it safe with a Western omelette and hashbrowns (after convincing them to clean the grill). Didn't get the hashbrowns because the manager said they "weren't sure if they could use canola oil." When I said fresh oil was safe, she stormed away without a word. When I got my omelette (which was terrible aside from GF issues), it had no cheese. When I asked the manager about it she said, "we didn't know if you could eat that." I told her cheese is gluten free (plus, it's an item marked GF in the menu) and she immediately starting SCREAMING at me in the middle of the restaurant, even using the R-word, twice. I told her that was rude and inappropriate no matter the circumstances - she immediately KICKED ME AND MY DAUGHTER OUT OF THE RESTAURANT. Turned out to be for the best as the food was likely not safe and not very good to begin with. Worst experience ever. I wish I could give 0 stars!

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Menu states they have GF but when I asked about the GF bread being toasted in the same toaster as regular bread and the staff states they use the same one. When asked if they could clean the grill to cook something on it staff states they only have one cook. Needless to say I won’t be back. Having Celiac disease is not fun when there’s nothing to eat off a menu that states it gluten free.

Celiac friendly?

No

When I first started out I would go here quite a bit because the extensive g free menu, however this place is completely unsafe.

One time the server told me about the mentioned bun incident in another review, and that is when I started to second guess this choice.

The last time I was there I asked for the gluten free toast, and was given wheat toast. This happened just prior to a road trip, so a 3 hr drive turned into a 5 hr drive due to my frequent bathroom stops... when I told the server her mistake she scoffed at me and turned away without apology. By this time I had 0 fight in me because I was already feeling awful, so my mom went and lit up the manager.

Do NOT go here if you are celiac.

Celiac friendly?

No

No matter what time I get there or how empty the place is, it takes forever to be served. Cross contamination must be an issue. Sick after my visit.

Staff was knowledgeable for the most part.. I ate here twice the first time I had the taco salad atop of their fries(felt okay but a little nauseated).Second time I an omelette they were out of GF bread(yea out that’s why I could get French toast which was my first choice) *pics attached*

Ross' serves 24/7 breakfast and has an extensive gluten free menu from omelets, pancakes, French toast, and sausage. The food is all locally grown in Iowa. Portions are small so I ordered another side. Reasonably priced except for the Mimosa was expensive.

Celiac friendly?

Yes

If I could give them no stars I would. I have Celiac Disease and I told them this when I was ordering and they served my order on a regular bun. I advised them of the cross contamination issues and that it had to be all new food and plate and the waitress said she understood. It only took a few minutes for my food to be ready and I was very concerned because it took 30 minutes the first time, but I was with my friends so I ate my food. BIG mistake, I got really sick. I will NEVER go back. They don't understand about cross contamination.

Celiac friendly?

No

I ate at the restaurant in November 2016 and they stated that they had a gluten free options for me. To make the story short, two hours after eating there I got really sick. I later found out from a lady who just left was that they say they are gluten free but do not take the right steps to prevent cross contamination. I will never go back and I caution anyone that has Celiac Disease not to eat here.

Celiac friendly?

No

I got 2 HUGE pancakes that weren't half bad.

I would never go back to this restaurant. The soup was cold, it was delivered with crackers even though I told the waitress many times that I needed GF food, and my hamburger was delivered on a regular bun. Terrible experience.