I have Celiac's disease and had a horrible experience at this Rubio's today. I ordered their grande bowl and made sure the ingredients I chose did not contain gluten. I also explained to the cashier that I have a wheat allergy (easier than explaining Celiacs) and that I needed them to be careful in preparing my food. When I received my food, I noticed that there was no acknowledgement of a wheat allergy on my receipt or on the order slip. I went to talk to the manager and he basically said none of my chosen ingredients had gluten and that they didn't need to notify the food preparer about my allergy. I know there are cross contamination risks when eating out, but if the person preparing the food has no idea someone has an allergy, they will not take any precautions to help prevent cross contamination. Even though my kids love their food, I am very disappointed in Rubios and will not be going back. The most disturbing part was the manager's lack of concern for either my safety or any one else's.
Read disclaimer- they can't guarantee that food is not cross contaminated! Not truly gluten free. No GF kids choices either. Otherwise a five star choice. Great food.
My go to fast food in San Diego! Almost all the tacos are made with corn tortillas. I go for the street tacos and ask for no cheese on the beans, and then it's totally dairy free too. I know the chips are made in a shared fryer, so avoid if you are sensitive.
— No gluten-free information on the menu
Manager was knowledgeable and instructed his staff to change gloves and to be careful.
— Separate gluten-free menu
I absolutely love rubios. I normally get the loaded nachos.
The food is quite good, but I ate here so many times thinking it was Celiac safe because of their allergen menu... When I got sick the third time I should've freaking realized, but it took a cashier finally saying "you know this isn't Celiac safe, flour tortillas have been ALL over the grill" for me to realize it was definitely gluten. I know, dumb on my part, it was just the only place around for me so I ignored the truth.