I wish I could give no stars! DO NOT EAT HERE IF YOU HAVE FOOD ALLERGIES! Waitress was unknowledgable and Food was terrible! I am a frueqenter of the Gastonia NC restaurant (which is amazing def recommend if you're in the area) and I am on a first name basis with the manager there. First off I have food allergies. I let the server know while ordering. I ordered a gluten free burger with a loaded baked potato. My husband ordered a triple cheddar bacon cheeseburger and the bacon mac and cheese. Here is the order things happened in we waited for an hour for my food. My bun was frozen my potato was so cold that the butter wasn't even melted at all it was also frozen solid I ordered mustard on my burger then was informed (after taking a bite) that the mustard had yellow dye in it which I am allergic to so they had to take my burger away (which I was gonna eat regardless because I have low blood sugar and at this point my sugar was dropping) and make a fresh one then my husband got his food and realized that he didn't get anything but a bun with a burger patty! He made her take that back. she then came back with a burger with cheese on the patty and a few strips of bacon on top of that and the cheese was not cheddar! At this point we are both frustrated so we ask for the manager. She then comes over with the mustard canister and asked if we had a question about the mustard which she then informed me DIDNT have yellow dye at all so I could have kept my burger!! We explained what had happened that my husband's burger was wrong my potato was almost Icey bun was literally frozen and I'm starving. She gets them to make our food all over again which we have to wait another hour for!! By this point I feel sick to my stomach and like I'm going to pass out. They finally Bring our food our again and my husband's food is finally right. My food in the other hand was still messed up but at this point I didn't care. I asked for a medium burger it was literally burnt (see pictures). I have a hard time chewing and I literally had to pick huge pirces of Grissel out of my burger while chewing on it to be able to eat the burger also my potato was cold again. I would recommend never ever going here. The only good thing about this meal was that we didn't have to pay for it.
The staff was very polite and helpful. The waiter was training but still knew to direct me to the online menu for gluten free menu items as their in house copy was not up to date. The salad bar was freshly stocked and had a delicious variety. My avocado turkey burger w/gluten free bun was delicious. Our kids also loved the French fries to the point we had to order an extra side to share. Highly recommend!
Offers gluten free buns for burgers and sandwiches as well as available substitutions on a number of dishes. The bun was good though not as sturdy as a typical bun. Service staff not necessarily up to speed on GF as. I was told the bun was $2 when the menu showed $1
We have eaten here 6+ times at different locations and truly enjoyed it. Brought our own margarine & almond milk to the table. We have never been sick after. Staff bends over backwards to accommodate needs, including cleaning separate grill for all meats.
I was provided a gluten-free menu with gluten free alternatives for bread and pasta. So someone in the self has not been educated on food allergies. After ordering and receiving my dish I asked to verify that it was a gf bun on my burger, and the waitstaff replied “honestly I don’t know what a gluten free bun is supposed to look like.” I commented, I’m fairly certain that what I had couldn’t possibly be a gluten-free bun but with her assurance I consumed by meal drove an hour home and spent the night in agony and vomiting.
I had an excellent experience and felt very safe eating here. They have a whole binder with separate sections for every allergy. My order was flagged in the computer as an “allergy” and then brought out separately from the others in my party by the manager. This is something that happens rarely, even in GIG trained restaurants I’ve eaten at.
I have severe Gluten Sensitivity. While my meal was fantastic; smokey mountain chicken, baked potato, salad bar w tomato, cucumber, cheddar cheese, boiled egg, 1000 island dressing, and the service was impeccable even the manager stopped by TWICE at my table... After 30 minutes of eating I got sick at Target while shopping for groceries. I give them an A for effort but somehow there must have been cross-contamination going on. Have to give dining out up I'm afraid :(
Our go to place. They have separate clean utensils packed in individual plastic bins to use for Celiac/gluten free. The manager Joe is an expert on how your food should be prepared. We always feel safe eating there. Food is always fresh and excellent!! Really appreciate the care they take in preparing our food.
I’ve eaten here 3 times. Each time I was never contaminated and the waitstaff provided me with a special menu and took special precautions. The ribs are outstanding! I’ll probably never cook my own (labor intensive) ribs, because what I can get here are so convenient. A+ highly recommended.
I really was pleased with my experience there. The manager actually brought me my dinner explaining the care they put into making sure my dish was safe. They have instituted best practices and they actually have completely separate utensils and use tin foil on the grill to prevent contamination. The manager was very friendly and I was sure to thank him for the attention. He also states that a gluten free order is clearly marked for the back and always brought separately to avoid mix ups. (I also have to point out that this was just from me telling the waitress that I had to eat gluten free and would be ordering from the gf options. ) The only downside I can say is the gluten free options are only on the internet. They note gluten free buns and pasta on the physical menu but that’s it. I will return!
We have visited many times for burgers with a gluten free bun accompanied by mashed potatoes. They have even allowed us to get either adult portion or the kids minis (and cut the gf bun in half to make it work) Staff are attentive to my daughter's celiac and always happy to accommodate our requests.
The water person was very helpful. The gluten free menu is online. However, she let me know that her manager and the chef would be informed of our sensitivity and allergies (we have both) and that the ingredients would be checked again. She even came back out to inform me of all ingredients. We ate New York strip, broccoli, and baked potato. Also, baby back ribs. We are very satisfied with the quality of service and the meals. No reactions!! I will be back!!
Very knowledgeable staff! Fryer is not celiac friendly as everything is fried in all of their fryers. Daughter said the GF bun is pretty good. She really loved the salad bar. This was our first time coming since she’s been GF. We will be back so she can try some other items.
Ask the hostess for GF menu and it is extensive. Most of salad bar and dressings are GF. Had a very good chicken with honey bourbon sauce and grilled Brussels sprouts. Excellent and friendly service.
Ordered a gluten free prime burger. Got REALLY sick 🤢
I honestly have to brag about how amazing this Ruby Tuesday’s is. I have never gotten sick and they choose to take gluten-free very seriously. I’ve had the manager come out and talk to me several times to make sure my meal was safe i eat at least once a week here !
Absolutely no options other than salad with no dressing (other than oil). They can do a burger but said they do not clean the grill so can not guarantee no cross contamination issues.
While the staff was extremely kind and tried to be knowledgeable I ended up with cross contamination and ill. Be vigilant.
0 stars. Ordered a gluten free chicken sandwich. Was brought out a roll that was NOT gluten free. My food was taken back and remade but I chose not to eat it as I was already feeling sick and disgusted with the place. What was worse was NO manager came over to apologize or take my dish off the bill. I had to find a manager and request he remove it.
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11 am - 10 pm