Just ask for management
One word... "clueless". No info on GF options. Won't be back.
I ordered a chicken dish off their gluten free list and told them that I have celiac and must eat gluten free. I ordered over the phone and spoke directly with the manager. When I got home, the chicken had what I thought was cheese on it and was surprised because I didn’t remember the dish having cheese. Well, it wasn’t cheese, it was a sauce that contains gluten!!!!! Unfortunately, I had already eaten some of it before figuring it out. When I called the manager back he assured me that there system for protecting allergens is excellent, and then confirmed that the sauce they put on my chicken was glutenous! But maybe there won’t be too much wheat in it! Further evidence of their ‘excellent’ system; my side salad had croutons on it! That, at least, was obvious. DO NOT TRUST THEM. I AM FACING A MISERABLE DAY AHEAD.
Manager didn’t know anything about the allergy menu. Made us look up their allergy menu on our phones instead of telling us about what food they serve. They do have gluten free options and are great at most locations just not this one. Gluten free pasta and gluten free buns. My friend came with me and she had a egg and dairy allergy (anaphylactic reaction) and after many times telling them they still cooked food in butter and had to send it back. If you have Celiac disease or severe allergies I DO NOT RECOMMEND!
This was one of my go to restaurants. Staff was knowledgeable about gluten free & celiac. Sad to see this location has closed.
I mentioned my Celiac to my waitress with my order (we perused the GF options online before going), and the manager came out, asked about my needs, and personally assured me that everything would be prepped on separate equipment/utensils. Great experience. And lots of yummy options.
Our waitress was not very knowledgeable And had to ask others. The gluten free menu I was given was completely different than the online one. It seemed like they only had the more expensive items on the printed menus. So FYI they actually have more gluten free foods that are cheaper, and they have gluten free buns for the burgers too.
Oh dear. This was not a great experience. From a broken chair, to a dirty gf menu and a cold semi-congealed meal this was poor, poor, poor. Two stars because I wasn’t glutened but apart from that... Oh and am I the only one who gets annoyed when I ONLY get an allergy menu without a proper one to cross reference for meal description and prices?
I have several allergies. Their website allows you to put in your allergies & it will give you suggestions of what you can eat & how to order any modifications. The staff immediately asked what my allergies were & told me they've been trained & have a whole process to avoid cross contamination. I was so pleased to have a variety of choices, too! I would definitely recommend!
Would not return to location again. The waitress was unconcerned to my wife's allergies to gluten. The Cobb salad did not have half the item in that it was supposed to, I could have gotten a better burger at Hardee, the restaurant was dirty. Over maybe a 1 star on a good day.
They do have an online glutem free menu (no hard copies), and will cook your food on foil. No gluten free prep area though! Very little knowledge about celiac and cross contamination. Salad bar is not gluten free!! There is open bread, crotons, and pastas on the salad bar, everything is contaminated.
We just came home. My son had the gluten free pasta. The food was not great, and he already has diarrhea, stomach aches and heartburn.
NOT CELIAC SAFE We were happy with the gluten free choices. We had the GF deviled eggs as an appetizer, and then we both had Pasta primavera. We stressed from the start about cross contamination. Our waitress seemed very careful and already knew to let the kitchen know it was for Celiac. The food was all delicious. We are now back at our hotel for bed and my daughter is VERY SICK with her Celiac symptoms. We have always had Chick fil A when we come to Branson, but wanted to try something different. It’s going to be a miserable night, a miserable ride home, and a miserable first day of college on Monday. We should’ve known better than to try something new, especially so close to her first day of college. 😢
The food at this location was very good and I didn’t get sick from anything. The servers; however, were not knowledgeable and claimed not to know how food was processed through the kitchen, so they couldn’t promise that there was no cross-contamination. I have a nut allergy as well, and the waiter told me that allergies always cause issues for them. He then called the manager over and she agreed. This chain is generally good, but if you have a severe allergy please don’t go to this location.
The staff dismissed my request for a gluten free meal, and brought me a burger with a regular bun. When I mentioned the bun didn’t look gluten free, he took it back and just swapped the bun trying to give me the same burger that had already been on a standard bun. I had to damage the burger and send it back a second time to ensure I got one that wouldn’t make me sick. Of course, this leaves me wondering what they may have done to my food.
Gluten free menu is in a separate book so give yourself time to plan your order because it lists ingredients that you have to compare to the main menu to figure out what you can have. They do have gluten free buns though and several other items once you figure it out.
Food was good. GF bun was a little chewy and dry. Server was helpful.
Love to eat here! Ask for the GF menu and make sure server knows you must have GF. The kitchen manager is willing to work to keep it safe. Staff shows cocern also. Great GF bun for a burger! Salad bar is great as GF menu lists what is GF. No problems eating here. Update: new GF menu as of 6/18.
The manager overheard us ask us for a GF menu. He followed us to our table and went through the menu with me and my son! He suggested a bbq sauce and brought out a little sample for my son to try before he ordered it. Our server then was very patient and helpful to us. We had a great meal and great experience!
This is the first time that we’ve eaten at a Ruby Tuesday since my daughter was diagnosed. She absolutely loved the hamburger bun to the point that I got nervous maybe it wasn’t GF — but it was! She had a side salad because the french fries are not cooked in a dedicated fryer but she really enjoyed the salad too. The server wasn’t particularly aware of GF issues but was very helpful. It actually gave me confidence that the restaurant chain must have good protocols in the kitchen.
They have a menu that has a list of just partial items that are gluten free however it is not user friendly at all. I was instructed then to go online with was better, however they really don’t have options for someone with Celiacs. I would not recommend it.
The staff was nice but didn’t seem very knowledgeable about gluten. They did not have a gf menu at the restaurant...I had to pull it up on my phone. I ended up having a baked potato and cooked broccoli, and it hasn’t settled well. I’m suspicious that there could have been cross-contamination, but I don’t know for sure.
We asked the hostess if they had a gluten free menu when we came in and she pulled out a binder for us to look over that had detailed information on all their gluten-free options. The server was friendly and knowledgeable and took great care of us. We'll definitely be back.
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