Salt & Straw

2 ratings
$ • Ice Cream Shop
Reported NOT to have a gluten-free menu, but gluten-free options may be available.
Reported GF menu options: Dessert, Ice Cream
8949 Santa Monica Blvd
West Hollywood, CA 90069

Top Reviews


Celiac

Overall Rating

Review


Not safe for celiac. Felt sick after ordering gluten free flavors and discussing with staff sensitivity

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not very

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average

Updated 1 year ago read full review

Overall Rating

Review


The icecream was phenomenal and the staff was even better. They asked us when we came IN if any of us had dietary needs. There was a menu with all of the flavors and next to it it had the allergy list. They were so understanding and got the icecream and sample icecream from the back. As a person with celiac, I felt very comfortable being there.

Celiac friendly?

Yes

Updated 2 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Dessert
  • Ice Cream

Categories

  • Dairy-Free Friendly
  • Late Night
  • Vegan Friendly

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Reviews of this Chain

Celiac

Overall Rating

Review


Super awesome I mentioned I had celiac and they told me which flavors were safe and when I ordered they got a pint from the fridge and a clean spoon to avoid cross contamination

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


They ask everyone about dietary needs and if you say gluten they will ask if cross contamination is a concern. If you say yes, then they will go to the back and scoop out of an contaminated carton. The guy who scooped my ice cream asked all of these questions unprompted and got me some contaminated ice cream with a smile on his face. He even thanked me for my patience. Wow! So nice to not feel like a burden!!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


This was a great experience all around. Friendly staff, interesting flavors, great ice cream. I got the double vanilla (risk free choice) and some sort of vegan mint chocolate chip. I am not vegan, and it was good.

The staff apologized for having to scoop our ice cream from the back. There are waffle cones everywhere, so that was no problem with us. We stepped aside, and they brought our ice cream out to us safe from cross contamination. Great job.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


They were so kind! They let me know all Flavors that are gluten free. They changed scoop, gloves and went to back for new buckets to prevent cross contamination. They came back out a little later than the rest of our non-Gf order, due to precautions. The employees smiled and were very understanding and accommodating.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Dedicated gluten-free space in the kitchen
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for kids
Celiac

Overall Rating

Review


Staff are very knowledgeable and proactively ask about allergies and cross contamination. Allergen information is easily available, and if you indicate that cross contamination is an issue, they scoop your ice cream from special containers in the back.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Dedicated gluten-free space in the kitchen
  • Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for kids
  • Good for takeout
  • Good with other allergies
  • Offers delivery
  • Offers online ordering
  • Offers outdoor seating

More Info