Saltgrass Steak House

2 recent ratings
$$ • Restaurant, Steakhouse
Reported to have a gluten-free menu
Safety Rating
2 ratings

As rated by the community

11812 Bandera Rd
Helotes, TX 78023

Most Recent Reviews


Gluten Intolerant

Overall Rating

Review


Waiter was excellent and the on duty manager even double checked my food.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 4 months ago read full review

Celiac

Overall Rating

Review


Food is delicious but NOT SAFE for allergies. They don’t understand cross contamination. We’ve tried this location twice and both times they brought me food that was clearly unsafe. I ordered off the GF menu and the waiter didn’t know I needed grilled shrimp instead of fried. I also have a dairy allergy and went through the whole list of “I can’t have butter, cheese, sour cream… and if the grill has butter on it, it would have to be cleaned first or cooked in a separate area.” The first visit they brought me a steak with a big chunk of butter melting on top. The second visit they brought me a salad with 2 pieces of cheese in it. I asked for a new one, they brought me the exact same salad back with the cheese picked off. I started eating it and found more cheese under a piece of lettuce. No apology or offer to make it right.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Updated 2 years ago read full review

Overall Rating

Review


Separate Gluten-free menu, accommodating wait staff. We love Saltgrass and I was afraid I would not be able to enjoy my favorite Baked Potato Soup after going GF, but it's on the menu! Happy me.

Celiac friendly?

Yes

Updated 10 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Gluten-Free Menu

Categories

  • Dinner
  • Restaurant
  • Steakhouse

Photos


GF menu (2) from 11812 Bandera Road, San Antonio, TX 78023
GF menu from 11812 Bandera Road, San Antonio, TX 78023
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Reviews of this Chain

Gluten Sensitive

Overall Rating

Review


We will definitely return to this location! As soon as I asked about their gluten free bread our waiter proved his knowledge about my needs. He even asked multiple times if anyone else at our table needed accommodations. I am NCGS so I can typically handle some degree of cross contamination which happens in a restaurant setting. I am only giving the rating I gave because it is a chain and not dedicated gluten free.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Celiac

Overall Rating

Review


This place is awesome. GLUTEN FREE Bread. The steak was delicious and the service was great.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Symptomatic Celiac

Overall Rating

Review


Server was very knowledgeable about GF and cross contamination. He brought me my own GF bread with butter. OMG so delicious! Their game menu had lots of options.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for breakfast/brunch
  • Good for dinner
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Offers delivery
Celiac

Overall Rating

Review


Great find in downtown Houston, GF menu, knowledgable and friendly staff!! We had even gotten there before opening hours and the manager very nicely opened his doors early and served us!

After coming here since 2013 and having good experiences, came here last week and the waitress seemed to be in top of allergens, etc. I was brought out my salad with croutons on it so I called her over and explained the cross contamination would make me super sick a dnibwould need a whole new salad. Well in about five minutes my “new” salad was back and I should have known better but she said “trust me” so I did. Well I was so sick for two days!! I won’t be going back!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Symptomatic Celiac

Overall Rating

Review


Server was very informative & helpful! She suggested gf roll; assured us it would be toasted in its own bag & brought us bag to show us ! They carry original A1 steak sauce which helps with the steak, AND she wrote celiac on the ticket I took a Me+My pill just in case! Dinner was great, I wasn’t worried, AND I didn’t get sick!! I will definitely be back to this particular spot!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dinner
  • Good for lunch
  • Good for takeout
  • Good selection of healthy options

More Info

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