Shake Shack

3 ratings
$ • Fast Food Restaurant
Reported to have a gluten-free menu
Reported GF menu options: Burgers, Ice Cream

Warning

This is a chain, which typically means a high risk of cross-contact. It may not be possible to dine safely at this establishment.

Safety Rating
3 ratings

As rated by the community

2051 NW Lowenstein Dr
Lee's Summit, MO 64081

Most Recent Reviews


Overall Rating

Review


EAT AT YOUR OWN RISK ⚠ My wife and I were in town for an event and went to enjoy breakfast this morning. She has celiac along with other GI issues and has food restrictions due to them. I want to clearly state that we aren’t sure that there was any gluten cross contamination, however, our experience makes us question the full safety of this restaurant. My wife ordered her food with no bell peppers and the bruschetta on the side. Her meal came out with both in her skillet, neat and piled high. She sent it back and they brought back, very quickly I might add, what had to have been the exact same dish, but you could tell it had been scrapped apart to “remove” the bell peppers and the bruschetta as it was very messy and flat compared to the first one. After a couple bites, she noticed there were still a few peppers in her skillet and there was spinach in the bruschetta. We asked to speak to a manager and the General Manager, Brandon, came over and he was very rude from the start. He claimed that the waitress did not put the note on the ticket that my wife wanted no peppers and the bruschetta on the side. He also claimed that the kitchen did not deconstruct the skillet and he said he watched them remake the skillet and that the peppers must’ve been left on the grill from another patron’s meal. When we mentioned that we were disappointed as this was harolded to be a safe place for those with celiac and those with food allergies/sensitivities, he said that they take it very seriously. Obviously they do not if they re-serve deconstructed dishes, which makes us question the safety of the food that’s supposedly “gluten-free”. He was very condescending, not taking accountability for anything and blamed it on the waitress and the kitchen. After he left our table, I let our waitress know that he had said she didn’t input the exclusions and she showed us the ticket which stated NO PEPPERS and BRUSCHETTA ON THE SIDE. Not only did he not take accountability, but he threw his waitress under the bus and lied straight to our faces. I had read so many great things about this place in the past, in this group and elsewhere. We were heartbroken by our experience here and will never patronize the chain again as they have broken our trust. Please be extra careful when patronizing this establishment.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Updated 9 months ago read full review

Symptomatic Celiac

Overall Rating

Review


Food does not live up to the advertised pictures. Ok food. No reaction. Just meh and very pricey.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Updated 1 year ago read full review

Gluten Intolerant

Overall Rating

Review


I’ve been to this location multiple times. I thought I was told the first time that the fries were gluten free. I was told this time they aren’t. Big shout out to the crew and manager for keeping me safe.

The burgers are delicious. I don’t even mind the gluten free buns.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Good for dinner
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Offers outdoor seating
Updated 1 year ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Allergen List
  • Burgers
  • Gluten-Free Menu
  • Ice Cream

Categories

  • Dinner
  • Fast Food
  • Kid Friendly
  • Lunch
  • Online Ordering
  • Outdoor Seating
  • Takeout

Notes


Most Shake Shack locations offer gluten-free buns for burgers. A lettuce wrap is also an option.

Photos


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Reviews of this Chain

Overall Rating

Review


They don’t serve any gluten free items at all.

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

Asymptomatic Celiac

Overall Rating

Review


Sensative Celiac, ordered GF bun,with other non-GF family order. Mine wasn't marked, but was figured out. Next day, No problems & I also had their fries.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Celiac

Overall Rating

Review


Did a really good job, ate here twice with no problems. They also asked me whether it was an allergy or not and then I watched em clean the surface in the back

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


Very nice hamburger with GF bun.

Celiac

Overall Rating

Review


Delicious. Seems safe. Burger had wrapper with gf sticker on it. Fried delicious too.:)

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

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