We went just for ice cream. There weren’t a lot of options for my daughter with Celiac Disease, but the staff was knowledgeable about what she could have and it was prepared separately. The only ice cream option we felt was safe for her was the custard without any mix-ins. It’s good custard though.
The burger and gf bun were great! The fries were questionable and after seeing mixed reviews I did not eat them. Great place for a good burger
Requested gf and dairy free... severe allergy. Didn’t get it.
Most Shake Shack locations offer gluten free buns for burgers. A lettuce wrap is also an option.
Burgers and gf bun are excellent. Burgers are not large so if hungry get a double burger. Fries are a no go especially if you have celiacs.
Very knowledgeable staff. Thoughtful about order alternatives. Sauce has gluten but still a variety to eat.
The staff here was more knowledgeable about gluten free than any other place I’ve ever been, ever. I’ve been to Shake Shack locations at least a dozen times but wasn’t told about possible cross contamination with the fries until I came here the other day. While it’s a dedicated fryer, sometimes they fry breaded shallots in the French fry fryer when it gets busy. The woman at the counter refused to sell me the French fries when I said I was celiac, and honestly, I’ll take that attitude any day over the people who don’t understand celiac at all. Also, their gluten free buns look/taste so good, you can hardly tell the difference between the real deal!
— All food is gluten free, some drinks may not be gluten-free
Lots of options for GF and DF. The GF buns are amazing and almost too good to be true.
They cater to many allergies.
Good burger with surprisingly good bun. I don’t think anything else on the menu is GF, but that’s enough to keep me happy. The ordering process is a little unusual in that it is done on tablets at kiosks. You need to make sure that you specify GF bun AND add allergy instructions on your order. I’ve eaten here several times with no ill effects.
This recently opened and it’s a great space. Service has been slow but hopefully will get better as they really get going. GF buns, but can’t have the fries. Milkshakes can be GF depending on the kind but I guess there’s always a risk since they do cookies etc in some kinds. But the burgers are tasty!
Gluten free buns and lettuce wraps are available for the burgers. The gf bun was really good!
The staff that rang me up seemed knowledgeable and the burger was yummy. You can’t eat the fries, though, and their shake sauce has gluten in it. I was a little thrown off that my bun was grilled, as I don’t know if that was safe, and I’m used to being told places avoid the grill because of cross contamination. I felt tired after, but no other intense symptoms. So, I think I got a bit of cross contamination there, but not as bad as I usually react. Maybe inquire more than I did about cc.
The staff was very friendly and enacted the gluten free allergy protocol all changing gloves and putting the gf burger separate from the regular burger!! Plus it’s delicious!!
Ordering is done by you on a tablet, so no chance of messing up the order. They have separate entry for gluten and wheat when checking off the allergy list, and when you flag them, a staff would come check your order to make sure that what you ordered are indeed OK with your need. GF buns were delicious and so was the burger great for semi-fast food.
The staff is very friendly. When you order the gluten free bun, they ask if you have an allergy to gluten and then make an announcement to the kitchen if you do. The burgers are delicious and the bun is really good! Some of their shakes are also gluten free. They have an allergy menu list with all the allergies and what you should stay away from.
Went straight to the counter to ask questions, the girl seemed unsure, but the manager came right over. We went over the options together and my son had a cheeseburger on a GF bun and some soft serve vanilla straight from the machine at the back. The manager actually prepared my son’s food himself to make sure it was done properly, and to put me at ease, and it was on its own tray. A little disappointed they don’t have a dedicated fryer, but not surprised with the breaded chicken items on the menu. Great service, though.
I am a very sensitive celiac and felt instantly sick after the first bite of their gf burger (no sauce). The cross contamination must have been very high. No dedicated deep fryer for French fries either. I will not be back.
The GF buns are tasty. They told me the GF buns are warmed on the griddle where they do the meat and cheese. The gluten buns warmed in a separate area. I didn’t get sick. The fries share a fryer with gluten so no fries.
All you can get that is safe is the hamburger. Fries and shakes are subject to contamination.
Shake Shack’s bun is so close to looking and tasting like a normal counter restaurant burger, it’ll have you second guessing if they somehow made a mistake. They do ask if they gf bun is due to an allergy and will make the necessary adjustments when handling to ensure there is no cross contamination. Had my first SS burger at JFK during a long delay and was sooo impressed I frequent the ATX location now. Haven’t had the fries because they are crinkle cut which just remind me of cafeteria fries.
GF options for burgers include GF buns and lettuce wraps. Husband is gluten intolerant and it was fine. Daughter has celiac and we did not risk trying the bun. (Curious to hear others’ experiences before we take that plunge!) Burgers came in a paper boat with all buns touching... but we didn’t give specific instructions beforehand. Maybe could have avoided that cross contamination with proper communication, as staff seemed nice and accommodating. Dedicated fryer for their delicious crinkle-cut fries.
Really friendly staff and I told them up front I'm Celiac. It was a lunch rush on a weekend but they said that they would clean a part of the grill as best they can. I went really simple with cheeseburger with a gluten free bun. The fryer is not shared. 3 stars for gluten and but 5 star for service and communication.
Just a note for those with a wheat allergy-the fries are not safe and there is no dedicated fryer. The burger patty and gf bun would be the safest option. The same goes for milkshakes-shared equipment makes it risky for someone with an allergy.
If I could rate this 0 stars, I would. Employee seemed annoyed at our questioning of their allergy protocols and kept insisting everything was gluten-free. My daughter ordered a bunless hamburger, fries, and a pumpkin shake. Nima tested the burger and shake and both came back as containing gluten. Terrible experience for this celiac family.
When I ordered a burger with a GF bun I was asked if it was “allergy or preference,” which I appreciated. My burger came out clearly marked as GF, allergy. Not sure how safe the kitchen is from cross contamination but the guy at the cash did say that when it’s marked as GF allergy they do their best to make sure the worktop is clean. I only had about 10 minutes to grab lunch, otherwise I wouldn’t have risked it, but it turned out ok! The burger was fine, nothing special.
Great experience, multiple times! Staff will ask if allergy or preference. You can’t rush perfection, give them about 5 extra minutes to get it together....
So I have celiac and to be honest it’s kinda sketchy. Just for warning ⚠️ needed to clear that up. I’ve eaten here a few times burger only and it’s been tasty AF. The crispy ends of the burger are my favorite. They seem to do the best they can but I can see how cross contamination would be easy. For me out of everything this place is worth the risk 😂 super tasty and fast. I recommend the smoke shack without the sauce and I add the gluten free bun lettuce, onion and pickles. No fries as the fryer is shared.
Missed Shake Shack so much, was so pleased to find they offer GF buns! They note and handle allergy requests properly. Fries are not safe but they are up front with that info on the website.
I love Shake Shack! I'm a fan of classic burgers, and the special sauce they put on their burgers is so yummy. the GF bun is sooo good (definitely make sure to get it toasted - it makes all the difference). The bun tastes like the real thing! I eat the fries too, but they do make you aware of cross contamination for the fries.
Located next to gate A28. Gluten-free buns. At least three people clarified that it was for an allergy. Staff seemed knowledgeable
Gluten free buns for the burgers. They asked allergy or preference. The burger came out on a separate tray. Both the bun and burger were delicious. The fries were not gluten free, but they do have chips. Did not try a shake.
I was nervous because it was very busy when I arrived. Even so, the cashier was very friendly and as I stood waiting for my order I heard the staff yelling out “allergy!” as they passed my food. They knew what they were doing. I got the gluten free bun and they actually put it on the burger unlike other places that put it in a separate bag. Very tasty!
I love that my order taker was very knowledgeable about proper procedures and cc. Anytime we want a hamburger, this is our go to! They have gf buns, dedicated fryer. Their menu is clearly labeled.
They have gf buns and great burgers. Everyone should go