100% of 3 votes say it's Celiac friendly

66 E Ohio St, Chicago, IL 60611 Directions

Top Reviews


Celiac
1 month ago

Very knowledgeable staff. Thoughtful about order alternatives. Sauce has gluten but still a variety to eat.

Celiac
10 months ago
Celiac friendly

The staff here was more knowledgeable about gluten free than any other place I’ve ever been, ever. I’ve been to Shake Shack locations at least a dozen times but wasn’t told about possible cross contamination with the fries until I came here the other day. While it’s a dedicated fryer, sometimes they fry breaded shallots in the French fry fryer when it gets busy. The woman at the counter refused to sell me the French fries when I said I was celiac, and honestly, I’ll take that attitude any day over the people who don’t understand celiac at all. Also, their gluten free buns look/taste so good, you can hardly tell the difference between the real deal!

Gluten Free Features

  • Bread/Buns
  • Burgers

Categories

  • Fast Food
  • Ice Cream
  • Kid Friendly
  • Late Night
  • Lunch
  • Online Ordering
  • Takeout

Photos


Add a photo

Reviews of this Chain

Celiac
2 days ago
Celiac friendly

Staff is knowledgeble and made sure my son’s food was handled separately. Delicious burger.

Celiac
1 week ago
Celiac friendly

Located next to gate A28. Gluten-free buns. At least three people clarified that it was for an allergy. Staff seemed knowledgeable

Celiac
2 weeks ago
Celiac friendly

Gluten free buns for the burgers. They asked allergy or preference. The burger came out on a separate tray. Both the bun and burger were delicious. The fries were not gluten free, but they do have chips. Did not try a shake.

Celiac
2 weeks ago
Celiac friendly

Very knowledgeable about allergies. They changed their gloves prior to making our food without is asking. Great food. Highly recommend.

Celiac
3 weeks ago

I was nervous because it was very busy when I arrived. Even so, the cashier was very friendly and as I stood waiting for my order I heard the staff yelling out “allergy!” as they passed my food. They knew what they were doing. I got the gluten free bun and they actually put it on the burger unlike other places that put it in a separate bag. Very tasty!

Celiac
3 weeks ago
Celiac friendly

I love that my order taker was very knowledgeable about proper procedures and cc. Anytime we want a hamburger, this is our go to! They have gf buns, dedicated fryer. Their menu is clearly labeled.

Celiac
4 weeks ago
Celiac friendly

They have gf buns and great burgers. Everyone should go

Celiac
1 month ago
Not celiac friendly

Shake not safe, total reaction

Celiac
1 month ago
Celiac friendly

The staff was awesome about providing clear, easily accessible GF options on the menu and double checked my order again to make sure they got it right before serving it to me. Very impressed.

Celiac
1 month ago
Celiac friendly

Best gluten free bun I’ve ever had! We even tried to find out how to get them at home! Only giving 3 stars because I cannot eat the fries. No dedicated frier. Chocolate milkshake was really good.

1 month ago

Nothing “guaranteed”. Don’t bother.

1 month ago

I'm always excited to find a place with gluten free buns! They are not a dedicated gluten free kitchen, but I'm excited to be able to eat a Shake Shack burger!

Celiac
1 month ago
Not celiac friendly

I’ve gotten burgers here multiple times. Usually shake shack staff are great but in my experience the training has been not as consistent at this location so you may want to watch what they’re doing with your order at this one, or skip it entirely.

1 month ago

All burgers gluten free ask for gluten free bun and let server know its for allergen reasons

Celiac
2 months ago

Great gluten free burger option but the fries are a gamble. Don't do it.

Celiac
2 months ago
Celiac friendly

The staff were very helpful and understanding. We enjoyed our experience. I had a lettuce wrapped burger, and it was tasty. The vanilla shake was also delicious, and the woman who put in our food made sure we knew the fries were not safe (they are in a shared fryer.) Overall, I would totally recommend it!

Celiac
2 months ago
Not celiac friendly

Did everything to keep food safe. I tested my food with the Nima. Results came back gluten found.

Celiac
2 months ago

James gave us amazing service while greeting us and taking our order yesterday evening before a Cubs game was ending. The food was delicious I ate fries and frozen custard!

Celiac
2 months ago

The food was delicious and the service was wonderful! My Celiac son's food was handled with care.

Celiac
3 months ago
Celiac friendly

They have really good GF buns and prepared my burger separately and even put it on a separate tray so it wouldn’t touch the other buns. My whole family loved this place, so win-win!

Celiac
3 months ago
Not celiac friendly

OK burger with a gluten free bun... waitress told me basically everything is cross contaminated though - fries, shakes, everything. Not worth visiting here if you want a meal. Left still hungry.

Not celiac
3 months ago

Gluten free hamburger buns available. Fries are not gluten free, they are cooked with the breaded chicken and shrimp.

Celiac
3 months ago

They do not have a gluten free fryer so fries are out and they don’t have chips. So there are no GF sides available. But they seem to really be knowledgeable about gluten and allergies, so I felt good about getting my burger on a GF bun. The burger was really tasty but it was also pricey. They don’t have a lot of burger toppings to choose from. May not be for everyone, but I’m sure I’ll go back. The kids and my partner who are not GF really enjoyed the fries and the chicken bites. But I couldn’t share in them.

3 months ago

In recent years they have gotten better with gluten free people, they have gluten free buns for anyone who wants that option.

Not celiac
3 months ago
Celiac friendly

Celiac son loved the gluten free bun! Staff was very knowledgeable and diligent about preventing cross contamination.

Celiac
3 months ago
Celiac friendly

The staff was very conscious about preparing the meal:) they even had their own protocol for allergies! Also the shakes are AMAZING!!!

Celiac
4 months ago
Celiac friendly

Very pleased with this for a fast food location. She was very proactive and asked if I ordered a gf bun for an allergy. She told me the fries are not safe bc they are cooked in a shared fryer. My order was marked for allergy. No sickies. Might I mention this is the best burger I have ever eaten.

Celiac
4 months ago

excellent option for burger and fries

Celiac
4 months ago
Not celiac friendly

Maybe just bad timing because they were busy but instantly sick, def not dedicated.

Celiac
4 months ago

The food was fabulous and the staff was super knowledgeable. I highly recommend!

Not celiac
4 months ago

Yum! Delicious gf cheeseburger & bun! Great shakes, too! Impressed! Not sure if Celiac friendly.

Celiac
5 months ago
Celiac friendly

Burgers, Shakes, Fries! Gluten Free Bun

5 months ago
Celiac friendly

Staff was very knowledgeable. I know the website says different, but the woman helping me assured me they had a separate frier only for allergy fries, so I trusted her. I’m very sensitive to gluten, and I didn’t get sick!! Gf bun was fine, not great. But overall, everything together was good!

Celiac
5 months ago
Celiac friendly

Staff was very knowledgeable. When told I had celiac, they told me the kitchen staff change their gloves, clean the prep area, and take fresh food from the back. No fries as they are fried in a shared fryer, but the GF hamburger bun was deliciously soft. Great experience!

Celiac
5 months ago
Not celiac friendly

Sadly the burger with a gluten free bun tested positive for gluten on Nima.

5 months ago

Burger with gluten free bun is extremely good, for fast food. No fries for me, as they share oil... not safe for many of us.

6 months ago
Celiac friendly

Staff at the Rosecrans location were excellent and made sure my burger and shake were prepared with precautions for Celiac disease. The gluten free bun is super yummy! Fries are off limits for celiac but I found this location especially accommodating within the chain’s limitations.

Celiac
6 months ago
Celiac friendly

I eat here frequently and LOVE their GF buns. The fryer isn’t dedicated but I’ve never had a problem with the fries!

Celiac
6 months ago
Celiac friendly

The staff knew about gluten allergies and explained the fryer is dedicated for fries but it does drain into a non dedicated bucket. They also served the GF burger on a GF bin on a separate plate. There was no immediate reaction to eating there and the food is amazing. I would recommend if you are willing to take the chance. We will definitely go again

Celiac
6 months ago
Celiac friendly

Best gluten free bun I have ever had. Just mention you need the gluten free sandwich for allergy or medical reasons and they take precautions to prevent cross contamination. I never get a reaction here.

Celiac
6 months ago
Celiac friendly

The gluten-free hamburger bun was so good - looked so much like a regular bun that I had to get confirmation! Most delicious gluten-free hamburger I’ve ever eaten! Fries are curly and deliciously crunchy. Staff were very helpful and service was prompt. I highly recommend this place!

Celiac
6 months ago
Celiac friendly

I came here on a Sunday morning and had a great experience. When I asked for the gluten free bun they asked if i was allergic and said they then clean everything off and have a special procedure. I wasn’t sick.

Celiac
6 months ago
Not celiac friendly

Burger was alright. Despite me informing the cashier it is an allergy, they toasted the bun. Avoid the fries, they are in the same frier as the breaded chicken.

Celiac
6 months ago

Knowledgeable woman took my order. GF buns and staff knew to change gloves and cook buns on clean grill rather than toaster. Fries safe too.

Celiac
7 months ago

Had a double shack. According to the staff the buns are prepared on the frying pan and not on the bun toaster. I had no negative experiences.

Celiac
7 months ago
Celiac friendly

Amazing food ! They are very good about making sure you’re meal is gluten free, they have a separate fryer for the fries & a separate area to prepare the gluten free food ! I haven’t gotten sick here yet & I here a lot

Celiac
7 months ago
Celiac friendly

Great gluten free buns just wish they had a separate fryer for fries and non-dairy cheese!

Celiac
7 months ago
Celiac friendly

Burger was amazing! I didn’t get sick but sure wish the Fries were safe to eat. Definitely will go back soon!

7 months ago

Gluten free bun was very average. Fell apart when you held the burger.

More Info