Shake Shack

Burger was alright. Despite me informing the cashier it is an allergy, they toasted the bun. Avoid the fries, they are in the same frier as the breaded chicken.

I typically have great experiences with Shake Shack and even this location. However, today, I had the worse experience I’ve EVER had at amy food establishment. I wouldn’t recommend that anyone with celiacs come to this location. The staff clearly doesn’t understand allergies or the severity thereof. There was gluten on my burger. When I asked them to remake it with proper precautions they diminished and ridiculed me. Maybe I’ve been lucky as a celiac but I’m usually approach with concern and questions about my allergy. Today I was approach with blatant disrespect, annoyance and honestly bullying. I will not be going to this location again and I hope that other celiacs take this as a warning.

Gluten free buns were pretty good, such good food

Go bunless? That's your big gluten free option? A burger needs a bun.

Just had a cheeseburger and a shake, afraid to try the fries, but didn't get sick. Usually I'm pretty sensitive.

Good burgers. Good with limiting the possibilities of cross contamination.

I’ve ordered the gluten free bun a couple of times and they’ve given me the wrong burger. Be careful here.

They have gluten free buns for a dollar extra. Fries are not gf due to shared fryer. Shake and burger were good and I didn’t get sick.

Just a note for those with a wheat allergy-the fries are not safe and there is no dedicated fryer. The burger patty and gf bun would be the safest option. The same goes for milkshakes-shared equipment makes it risky for someone with an allergy.

My favorite place to get an amazing GF burger AND GF fries. Dedicated GF area. I was even able to get a shake without worrying about cross contamination.

If I could rate this 0 stars, I would. Employee seemed annoyed at our questioning of their allergy protocols and kept insisting everything was gluten-free. My daughter ordered a bunless hamburger, fries, and a pumpkin shake. Nima tested the burger and shake and both came back as containing gluten. Terrible experience for this celiac family.

There is not a dedicated fryer and the GF buns are cross contaminated with the wheat buns. Not safe for celiacs.

Great place . Never gotten sick but I do wish they had fries :D

When I ordered a burger with a GF bun I was asked if it was “allergy or preference,” which I appreciated. My burger came out clearly marked as GF, allergy. Not sure how safe the kitchen is from cross contamination but the guy at the cash did say that when it’s marked as GF allergy they do their best to make sure the worktop is clean. I only had about 10 minutes to grab lunch, otherwise I wouldn’t have risked it, but it turned out ok! The burger was fine, nothing special.

Great experience, multiple times! Staff will ask if allergy or preference. You can’t rush perfection, give them about 5 extra minutes to get it together....

So I have celiac and to be honest it’s kinda sketchy. Just for warning ⚠️ needed to clear that up. I’ve eaten here a few times burger only and it’s been tasty AF. The crispy ends of the burger are my favorite. They seem to do the best they can but I can see how cross contamination would be easy. For me out of everything this place is worth the risk 😂 super tasty and fast. I recommend the smoke shack without the sauce and I add the gluten free bun lettuce, onion and pickles. No fries as the fryer is shared.

Requested gf and dairy free... severe allergy. Didn’t get it.

Burger is delicious with the gf bun. Unfortunately, they no longer guarantee a dedicated fryer for fries due to the fried chicken bites.

Missed Shake Shack so much, was so pleased to find they offer GF buns! They note and handle allergy requests properly. Fries are not safe but they are up front with that info on the website.

Delicious food and custard, dedicated fryer. My celiac wife are safely here.

Burgers and gf bun are excellent. Burgers are not large so if hungry get a double burger. Fries are a no go especially if you have celiacs.

I love Shake Shack! I'm a fan of classic burgers, and the special sauce they put on their burgers is so yummy. the GF bun is sooo good (definitely make sure to get it toasted - it makes all the difference). The bun tastes like the real thing! I eat the fries too, but they do make you aware of cross contamination for the fries.

Enjoyed the fries and a lettuce wrapped burger. They had a gf bun but I just wanted the lettuce. They had a gluten allergy button.

No GF options for buns. Had a burger on lettuce. They did ask me if the GF was because of an allergy

Staff is knowledgeble and made sure my son’s food was handled separately. Delicious burger.

My son got sick after eating in this location. He has always eaten at Shake Shack in Miami and has never gotten sick there.

Located next to gate A28. Gluten-free buns. At least three people clarified that it was for an allergy. Staff seemed knowledgeable

Gluten free buns for the burgers. They asked allergy or preference. The burger came out on a separate tray. Both the bun and burger were delicious. The fries were not gluten free, but they do have chips. Did not try a shake.

Very knowledgeable about allergies. They changed their gloves prior to making our food without is asking. Great food. Highly recommend.

I was nervous because it was very busy when I arrived. Even so, the cashier was very friendly and as I stood waiting for my order I heard the staff yelling out “allergy!” as they passed my food. They knew what they were doing. I got the gluten free bun and they actually put it on the burger unlike other places that put it in a separate bag. Very tasty!

I love that my order taker was very knowledgeable about proper procedures and cc. Anytime we want a hamburger, this is our go to! They have gf buns, dedicated fryer. Their menu is clearly labeled.

They have gf buns and great burgers. Everyone should go

Shake not safe, total reaction

The staff was awesome about providing clear, easily accessible GF options on the menu and double checked my order again to make sure they got it right before serving it to me. Very impressed.

Best gluten free bun I’ve ever had! We even tried to find out how to get them at home! Only giving 3 stars because I cannot eat the fries. No dedicated frier. Chocolate milkshake was really good.

Nothing “guaranteed”. Don’t bother.

I'm always excited to find a place with gluten free buns! They are not a dedicated gluten free kitchen, but I'm excited to be able to eat a Shake Shack burger!

I’ve gotten burgers here multiple times. Usually shake shack staff are great but in my experience the training has been not as consistent at this location so you may want to watch what they’re doing with your order at this one, or skip it entirely.

All burgers gluten free ask for gluten free bun and let server know its for allergen reasons

gluten free (not coeliac) friendly with lettuce wrapped burger and fries.

Very knowledgeable staff. Thoughtful about order alternatives. Sauce has gluten but still a variety to eat.

Great gluten free burger option but the fries are a gamble. Don't do it.

The staff were very helpful and understanding. We enjoyed our experience. I had a lettuce wrapped burger, and it was tasty. The vanilla shake was also delicious, and the woman who put in our food made sure we knew the fries were not safe (they are in a shared fryer.) Overall, I would totally recommend it!

Did everything to keep food safe. I tested my food with the Nima. Results came back gluten found.

James gave us amazing service while greeting us and taking our order yesterday evening before a Cubs game was ending. The food was delicious I ate fries and frozen custard!

The food was delicious and the service was wonderful! My Celiac son's food was handled with care.

They have really good GF buns and prepared my burger separately and even put it on a separate tray so it wouldn’t touch the other buns. My whole family loved this place, so win-win!

OK burger with a gluten free bun... waitress told me basically everything is cross contaminated though - fries, shakes, everything. Not worth visiting here if you want a meal. Left still hungry.

Gluten free hamburger buns available. Fries are not gluten free, they are cooked with the breaded chicken and shrimp.

They do not have a gluten free fryer so fries are out and they don’t have chips. So there are no GF sides available. But they seem to really be knowledgeable about gluten and allergies, so I felt good about getting my burger on a GF bun. The burger was really tasty but it was also pricey. They don’t have a lot of burger toppings to choose from. May not be for everyone, but I’m sure I’ll go back. The kids and my partner who are not GF really enjoyed the fries and the chicken bites. But I couldn’t share in them.

In recent years they have gotten better with gluten free people, they have gluten free buns for anyone who wants that option.

Celiac son loved the gluten free bun! Staff was very knowledgeable and diligent about preventing cross contamination.

The staff was very conscious about preparing the meal:) they even had their own protocol for allergies! Also the shakes are AMAZING!!!

Very pleased with this for a fast food location. She was very proactive and asked if I ordered a gf bun for an allergy. She told me the fries are not safe bc they are cooked in a shared fryer. My order was marked for allergy. No sickies. Might I mention this is the best burger I have ever eaten.

excellent option for burger and fries

Maybe just bad timing because they were busy but instantly sick, def not dedicated.