They were so kind and helpful in explaining all of the allergies in their food. All their syrups for the sno balls (snow cones) are gluten free as is their soft serve. They noted our order as an allergy in big letters on the top, and everyone who worked on our order changed gloves and was extra careful. They did explain that there is a chance of cross contamination even though they do everything they can to avoid it. I was so appreciative how communicative they were.