I never write reviews, but I felt inclined to because my experience was so negative. Our waiter was extremely rude and negligent when we were talking to him about our celiac. He asked if we needed an epi pen and we said no, so he said “oh so it’s just an intolerance and cross contamination, should be fine” and we tried to explain to him but he kept coming back at us about not needing an epi pen. We did not end up ordering food, I really hope they can do better in the future!!!
We came for the endless lunch, my gluten eating friends had an excellent time but the options for gluten free are limited, and on the day I went there was some issue that meant that the patatas bravas was not available to me. Then when the dessert came, I ordered the cheesecake bites, listed in the gluten free menu to come with chocolate sauce. When they arrived it was clearly biscoff sauce, so I double checked with the waitress who confirmed it was gluten free. I wasn’t convinced and so a friend tried one and confirmed it was biscoff sauce. Raising this issue with the staff they tried to tell me that the sauce was gluten free, which I was shocked by and so asked to see the bottle, they disappeared into the kitchen and came back out to apologise and say that the instructions they have in the kitchen tell them to use the sauce for the gluten free order, but it did contain gluten. After asking for compensation they provided a bottle of the Prosecco for the table. TL;DR specify the exact changes in dishes when ordering gluten free alternatives or risk unsure staff contamination.
Gave me little confidence that they take allergies seriously. Shared starters came out different to described on the pre-order menu which meant some were no longer gluten free / had gluten on the plate. Friend with nut allergy was just given the same main as me even though she ordered something else. They gave both me and her a desert with had both gluten and nuts in and seemed very confused even though I had ordered a different desert. When checking regarding allergies on the phone we were told nothing on the menu contained nuts. My friends nut allergy is airborne so she reacted as the rest of the table had also been served the nut containing desert, the staff did little to rectify the situation.