One guy was great and switched gloves but I noticed as my daughters burger was cooking he placed another burger on a bun and then touched her burger! He had no clue. Then the guy said, “we’re familiar, we do this all the time!” Ugh. They also didn’t have a gluten free bun at this location in Toms River nj
I went there three days ago with my five-year-old daughter who has celiac. They brought out to cheeseburgers in a row saying they were gluten-free and when I asked him to doublecheck they said whoops nope that wasn't gluten-free OK this one is… OK note this one definitely is… Finally they brought one out that they absolutely assured he was gluten-free,by this point my daughter was absolutely starving so I let her eat it. What a mistake. We're now 72 hours later and she is still a complete mess. Crying irritable headaches sleeplessness extremely itchy from head to toe. She's having a gluten reaction like she hasn't had in years I would never eat there again with her never
This was my best experience so far since I was diagnosed with celiac disease. There's a woman named Janelle at the ordering station, she was so helpful and sweet! At the Toms River location they have a separate fryer for the fries and they have an option that's available to clean the kitchen so there's no cross contamination!! I was so excited and the meal was delicious plus no embarrassment like at other places I've eaten at previously. :)
ONLY give your order to a manager. I ate here twice and didn’t have a problem. I had a grilled chicken sandwich on a gluten free bun - not toasted. I would NOT recommend grab n go. I had a very short lay over. I walked into the restaurant and gave my order to a manager and my food was cooked promptly and accurately.
This place is celiac friendly is because there are gluten-free buns and in a dedicated fryer for gluten-free french fries :)
The staff was very knowledgeable. Gluten free bun (not toasted) makes a smash burger safe. Designated fryers allows the choice of fries or tots. They went above and beyond to make sure my daughter with celiac had a safe meal. They even made her a chocolate shake on the peanut butter mixer to ensure no cross contamination with Oreo.
Gluten free buns, be sure to ask for them not to be toasted. Fries are made in a shared fryer.
Gluten free buns, dedicated fryer for the fries. Staff was very knowledgeable. Exactly food!!
Jasmine was working the front counter and was incredibly helpful about gluten free and was knowledgeable about celiac as well. My child loved it because she could actually have a bun with her burger and have fries. Two dedicated fryers for fries. They seemed to do really well with gf.
Thanks for nothing, Smashburger Tried to get Smashburger for the first time today. Ordered online, specified no bun AND gluten allergy...I know they looked at the order because they followed every other instruction. Too bad it's contaminated. Although they apologized when I called, they couldn't do anything for me unless I drove back through Rt 9 midday traffic - not even refund the credit card.
They offer gluten free burger buns on request. I was quite nervous ordering here as the staff seemed unsure of if they even had gluten free buns but had seen at their other restaurants around LA that they do. The burger was good, I didn’t order chips as I defiantly think they would of made me I’ll. Staff needed more training on allergies for sure. I would say if you are ordering here to be very clear with your server to ensure they are clear on what you want and your allergies.
I'm an hour out from a classic Burger on a GF bun and having no reaction. Upon receiving my order, the manager called back to the kitchen telling them a GF order was coming and to be sure to scrape the grill and use clean utensils. Fries are also safe. Nailed it!
Great meal! Quality ingredients! They have a dedicated fryer and Udi’s buns on hand. They clean the grill completely before cooking an order for with an allergy. Just make sure they know to mark “severe gluten allergy” in the order AND that they follow up with kitchen staff. They dropped my tater tots in the non-dedicated fryer on accident, but caught it before it even got to me. (As with any restaurant, they just need to know your needs).
Great food! Quality ingredients! We’ve eaten here twice. They have a dedicated fryer and Udi’s buns in stock. Just make sure they know to mark “severe gluten allergy” at the register and that they follow up with the kitchen staff. I had a milkshake, and confirmed that the containers are washed each time so it doesn’t come in contact with the malt powder used in the restaurant. They will completely clean the grill for a gluten allergy. Their fries are delicious! Their huckleberry milkshake was thick with whole berries! Yum!!
It’s very difficult to find gluten free Celiac-sage options in Terminal 3. I was very happy with the Breakfast Burger. Nice gluten free bun and came to $11, which is less than most other gf options at the airport.
I also got sick from the fries, which they told me were gluten free! Very sad, they should take them off the list of gluten free options. The sandwiches are delicious and seem safe. The manager told me they clean the fryer on Fridays, so that makes it gluten free. I explained that's not how it works, but it's still on their menu.
Gluten free bun is good. When we first went in I asked the cashier if the fries were fried in their own fryer because I had a gluten allergy. She told me that their fries were gluten free. Come to find out they arn’t fried separately and I’m sick today. Won’t be back.
When I used to go here, it was great. But then all the sudden, they told me their milkshakes weren’t gluten free because of the ice cream they use, but I always got milkshakes there and never got sick. I also eat hagen daz ice cream often and it says gluten free on the label. I don’t know what happened.
Beware they toast the GF bun and not ask. Went through the toaster with gluten buns.
Was very hesitant to try this place, having seen nightmare kitchen practices at similar places. Let me first say, the gentleman at the register was courteous, kind, and considerate of the fact that I am Celiac and seemed to understand the consequences. I asked about the buns and prep areas, the fryer and the sauces, etc....all of which he had prompt responses to. I can happily report that I LOVED the mushroom burger on Udis bun I had, and oh my goodness, the Smash fries are almost as good as the ones I make myself😂. But seriously, great food. Separate fryer for you fry lovers, buns are toasted/warmed in a separate appliance from the burger grill, and the cashier let the cook know about the sensitivity order. I can’t say for sure if the cook regloved, but I know they would not hesitate if asked to do so. Great Job Smash Burger.