Sonny's BBQ

Many of my family members are gluten intolerant and my sister in law has celiacs and this is their go to every time they come into town so there is things that can be eaten and is celiac friendly! Oh and Navy Blvd is our preferred restaurant as well!

Celiac friendly?

Yes

This review is in the form of an email I sent to this location 4 wks ago. Not a word from them. NOT celiac friendly. NOT gluten intolerance friendly. Be warned.Dear Management,I wanted to let you know of a terrible experience I had yesterday at your Navy Blvd location. I’ll try to be brief but I feel you should know the whole story. Headed directly to Sonny’s after arriving in Pensacola. A long day and some research on the app Find Me Gluten Free, I needed some BBQ. There were some really great reviews for the restaurant and I felt safe eating there. After asking for a gluten free menu the young lady told me that she could show me a page of what had gluten. Okay, I can work with that. So she’s trying to find a copy of it, then 3 others are trying to help find the document possibly on the computer. We were sitting near a managers office so I can see all of this going on. I am shown the other allergens list which wasn’t what I needed. They can’t find it anywhere. Who I think may have been a manager came over and told me that they couldn’t find it and I said, knowing that most bbq doesn’t have gluten, “Isn’t at least your dry rub gluten free?” At which he could not answer that question. Knowing that others had eaten some awesome food here I was very disappointed and disillusioned that not 1 person out of the 5 running around had absolutely no knowledge of this allergen and what I could eat in there restaurant. Being Celiac I could not risk anything even if I thought it would be safe. So Summer, our waitress, offered up a plain grilled chicken breast(which was dry) with broccoli and sweet potato. I ate this with the tempting array of bbq sauces right in front of me and the 4 people I was with enjoying brisket, ribs, etc. I’m pretty easy going when I eat out about my expectations and I certainly don’t want to be the center of attention dining out but I was from beginning to end. Summer did offer an apology for the whole thing but the part about that was I believe she meant it but didn’t know what to say about her lack of training or education on this issue. And here’s the kicker! Later in the day I went to the website and very clearly was a box that read Allergen List. Well, tap on the box and up comes the items that have Gluten. All right there. For anyone in the world to see except the people working in this restaurant. As a person that has worked in the service industry as a manager, trainer, and educator I find this to be just plain unacceptable, especially when the information is right there.Thank you for your time and I hope, for others, this situation will improve.

Celiac friendly?

No

This is a chicken and rib place. If you look up their menu they have tons of gluten-free options. All their sauces except for one or gluten-free.

Is there a gluten-free menu?

— No gluten-free information on the menu

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

A large portion of the menu is GF. They have an allergen menu if you ask. No dedicated fryer but we felt very safe eating here and had no reactions.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

I love the brisket here they do have an allergen menu. This is one of the better sonny's locations

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

I’ve not had a reaction. They have an allergies menu and they make sure to try not to cross contaminate.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent