The staff was very friendly and the manager did come out and speak to me. My food was cooked in the back as requested. I was brought gluten free soy sauce. After eating, I became instantly sick. From my end, it looked like they took all the precautions. From my stomach, not so much.
I was unsure if I would’ve been able to enjoy a meal with my family, having given up on ever enjoying Asian cuisine since my wheat allergy diagnosis. Instead, it became the best meal of my visit. They sent someone to talk to me and explain how my food would be prepared, what I could and could not eat (mainly the noodles), and gave me gluten-free soy sauce. The chef completely made my night. He cooked my steak with the vegetables and gave me extra yum yum sauce, which is gluten-free and delicious. Once my meal was made, he cheerfully shouted, “WHEAT TIME,” before adding the noodles to the vegetables. Everyone applauded and I got a good laugh out of it. I highly recommend, everyone was amazing, diligent, and polite.
The manager came out and told me what I could have, what I couldn’t have, and she also told me that because of CC risk, my meal could be cooked in the back. The “yum yum” sauce is safe (which is great because it’s good on EVERYTHING) and I got twice the vegetables because I couldn’t have the udon. The salad dressing isn’t safe, but you can get it with vinegar or get a safe miso soup instead (which I did, and it’s the best miso soup I’ve ever had). I still got the joy of watching my family’s meal being made, but I had a delicious meal that was safe for me to eat.
The manager came out to assure me of everything the way it’s cooked. They made my food before everyone else’s so that mine wouldn’t touch the noodles, and used GF soy sauce to season the food. This is cooked on the same grill, however cleaned after every time they cook on it. Only thing was that I couldn’t have the sauce for veggies, but I never eat that one anyways.
This was probably the best dining experience I’ve had in Epcot, not just for allergies but also for food itself. The reviews on this app are correct, they do cook your meat/fish first. However, they make sure others are eating salad or soup while they are doing so (it’s not awkward). They have a manger allergy specialist who’s only job is to to cater to allergies. I have a gluten and dairy intolerance and the chef cooked my meat separately and gave me veggies before he added butter. The gf teriyaki sauce is amazing and they also have gf soy sauce. The only down side is the fruit cup they can offer for a gf df dessert. First time in a long time I’ve eaten hibachi that didn’t make me sick from cross contamination.
For those unfamiliar with teppan yaki, it's a style of restaurant where your food is prepared on a hot grill at your table while you watch. They use knives directly on the cook surface, and you can see all the leftover gunk from previous parties collecting at the edges. They clean it in front of you, and the process involves just running a damp towel over it. I'm not sure what the manager in the other review is thinking saying this will be adequate to clean all the potential allergens off. Obviously this shared surface is terrible for celiacs, but they do offer to cook your food in the kitchen on a separate, dedicated allergen free surface. However, this is the first Disney World restaurant I've been to so far that does not offer an allergy menu. Instead, the manager comes out and lists off all the sauces you can't have, and that's about all they do for you. Then you have to hold that list in your head while navigating the menu. The salad was a bowl of romaine and iceberg with some straight red wine vinegar on the side. Not even with oil, salt, or pepper, just some vinegar. Awful. I had two bites and just no. They typically serve everyone udon noodles with veggies as a side with their selected protein, but they have no allergy friendly alternatives to the noodles. Instead, you get grilled veggies with no seasoning and a bottle of kikkoman gf soy sauce. They serve everyone else seasoned rice, but you get plain white rice. On the plus side, I tested the dipping sauce they served me as well as the meal with my Nima sensor and they came back gluten-free. However, Nima can't detect fermented wheat products like soy sauce, so it only rules out ctoss-contamination with the noodles and breaded products, not with the regular soy sauce.
Great atmosphere. Some people online have said their GF dishes were prepared in the back. We walked in and they assured us the surfaced was adequately cleaned. We were a group of 4, three with celiac and there was 4 people from another group. The chef started with the GF dishes first to ensure no CC. We got the full experience of having the food cooked in front of us. Highly recommended!
I was very nervous to eat here because I am extremely sensitive to cross contamination and I didn't want to ruin my Disney vacation but this exceeded my expectations! The manager came over and explained my options to me and promised that they are very good about keeping everything separate. He even told me that they would cook my food on a tepan grill in the back because to much soy sauce has been cooked onto the ones at the table, which made me feel better! Long story short, the food came out, it was delicious and I didn't get sick! Highly recommend!
Pretty much what Mom of four said. Food was excellent. We did the Hibachi style dinning. Was slightly embarrassing the they cooked all of my food first as I was the only GF at the table of eight. The mgr came out and reviewed their procedures with me, what I needed to stay away from they gave me GF soy sauce.
Japanese grill, 8 to a table, chef prepares in front of you. Helpful and knowledgeable about celiac. Prepared the 5 celiac meals first, then the remaining 3, to prevent cross-contamination. GF meals were a little blander (2 of 3 sauces not Gf, couldn't have noodles or marinades on meats) but still tasty, and a fun experience. Did provide GF soy sauce.