Always excellent, have been to many of the TGIs in Southampton, separate menu, excellent service.
Brilliant service. They gave a separate menu and the The manager came over to take order and check all the ingredients were gluten free. He then assured it was cooked in a separate part of the kitchen.
Staff not educated about GF. No GF menus available, they couldn’t find any. Ordered the bacon cheeseburger with Udi’s roll, mashed potatoes. Burger was great as were the potatoes. Restaurant bathroom was filthy with feces on floor. General confusion with some people waiting an hour to get served because waitress forgot to put order in; and another party of four walked out after an issue.
There are two different versions of the gluten sensitive menu on their website, and both versions contain items that are no longer available in this location. The waitress offered to bring me the spinach and queso dip without chips. I understand she meant well and was trying to be accommodating. I looked up the ingredients for that item and confirmed it contains wheat. If I'd not been cautious, I could've eaten something that would've made me sick. It's obvious from the out-of-date information on the website and lack of education for the staff, that gluten allergies are not a priority. I won't be returning.
Waitress didn’t know what celiac was. Order the hamburger with gluten free bun and came out with regular hamburger. When I saw the receipt, she spelled out allergy- sellacs. Obviously they do not teach their staff about dietary restrictions. Also, my husband got a 6oz steak here and it came out looking like a dollar coin. So tiny, not even worth the money. They said that’s the normal size. Don’t recommend going here.
We went here for a birthday dinner, chosen because they offer a variety for gluten free. Sadly, the waitress knew nothing about gluten and even after explanation brought me a regular burger with French fries that were cross contaminated. The whole experience was terrible including an hour and a half wait after ordering and everyone else at the table having wrong orders. I simply didn’t eat as it’s not worth the days of illness. One of the waitresses even poked fun at me and called me a “hipster” when delivering breaded cheese sticks to my lap. This is sad, I thought we had found another place to eat
They had a separate gluten-friendly menu and were enthusiastic to ensure that my food was GF. I ordered the cheeseburger with an Udi bun and mashed potatoes on the side. Ended the meal with the ice cream sundae. It was a delightful! They do warn on their menu that TGI’s is not a GF environment and for that, I can’t confirm that it’s absolutely celiac friendly.
My family and I ate here while on vacation on October 20, 2018. I have a gluten sensitivity, so I have eaten at the Friday's in my hometown, but they do not have a dedicated fryer. Our waitress, Brittany, was awesome! She was super friendly and let me know they had a dedicated fryer for their gluten sensitive guests!. My daughter laughed at me because I was so happy to be able to eat french fries!! I also had the regular cheeseburger on a gluten free bun. It was absolutely wonderful! Can't wait to go back!
We were very skeptical going there bc there are no recent reviews stating whether they’re celiac friendly or not. We called ahead and spoke to the MOD, Jessica. She was unfamiliar with exactly what “Celiac” is however she was incredibly knowledgeable on the kitchens procedures and process for GF foods (or “gluten sensitive” as they call it). My daughter had a burger (no cheese) with an Udi’s bun. Fries are NOT safe, but they were accommodating by giving extra servings of fruit to her. Jessica was pretty much our server as she wanted to oversee everything having to do with my daughters meal to ensure it was 100% safe with no CC. I will not say they are officially celiac friendly, however Jessica specifically went above and beyond making sure my daughter had a yummy, safe meal
Gluten-sensitive menu available on request.
I live less than a mile from here. If there were no other restaurants for 100 miles from here except for this one I still wouldn’t eat here if I was starving to death. Out of the last 5 times I’ve had to eat here 4 times they about killed me. Finally I refuse to go here when I’m invited. One time they put croutons on my salad then tried to take them back off. Idk if they’re not trained well or what but it’s a crap shoot going there.
I had a great experience there! My 12yo and I have Celiac Disease. I ordered the salmon with super veggies and coleslaw, she ordered the grilled chicken sandwich with a lettuce wrap and mashed potatoes. They were all great tasting, grilled to perfection and you can still get the fries which are fried in a separate fryer and a gf bun. There are many options and our waitress was VERY knowledgeable and patient. Highly recommended!!! Definitely will have to go back.
Limited gluten sensitive menu with a few salads and burgers with gf buns. No dedicated fryer. Not really celiac friendly, but could work if cc isn’t an issue. Worth trying in an airport with few choices.
Gluten Free menu that has a nice variety of food options. When told the waitress I had celiac disease and to ask the cooks to change gloves and prepare my meal separately, I got no strange looks and she talked to the chef for me. Food was great and so was the service!
Be vigilant! My GF burger first came out with a side of fries, they told me I can just get another side. I had to explain that I couldn’t eat the burger either. They take it back, when it comes out the second time, the salad had croutons. I was very clear that it was an allergy when I ordered.
The staff was very friendly and our waiter was very nice; however, this restaurant has more to learn about gluten-free dining. My daughter, who has celiac disease, ordered a hamburger and fries. She vomited profusely within 2 hours of leaving the restaurant. She continued to vomit and have diarrhea for 14 hours after eating here. I called the manager when we got home from our trip to Orlando. He was very understanding and he promised to re-educate his staff. I explained several of the dire consequences of gluten ingestion and informed him that my daughter's intestines will be damaged for months. So, if you have celiac disease, beware. Be sure to ask a lot of questions and explain everything that must be done to keep yourself safe. Also, be sure to ask about the fries. Another reviewer stated the fries were safe. I'm not so sure about that.
Large gluten free menu. Great burger!
Excellent choices on a separate GF menu! Very knowledgeable and caring staff! Awesome wait staff! Had a cheese burger and the bun did not fall apart! My server Zaire made my day! Awesome personality! So positive even though the whole place was jammed. Will go back in a heartbeat!!!
Ordered a hamburger minus the bun and it arrived with the bun. Server took it back, thankfully I was sitting where I could see into the kitchen because he just had them take it off the bun and brought it back out. Was shocked when I refused to eat it! Gluten free beer was expired by almost a year. Not very knowledgeable.
Staff amazing , knowledgable and helpful. Great separate menu and delicious food.
I have celiac disease, and it is one of my favorite places to eat. So far, I have never had an issue with cross contamination. I also love that I have a good selection, and unlike most places, I don't have to substitute everything out or leave off all sauces and flavors just to make it gluten free.