The Counter

4.5 stars 4.5 out of 5 15 ratings
$Celiac Friendly, Gluten Free Menu, Burgers + 10 more
81% of 11 votes say it's Celiac friendly

11922 Democracy Drive, Reston, VA 20190 Directions

(703) 796-1008
  • User profile picture thumbnail
    Celiac
    2 rating Not celiac friendly
    10 months ago

    Disappointed that things have changed so much since we last visited...beware cross contact ...fried items stick with something simple

  • User profile picture thumbnail
    Celiac
    4 rating Celiac friendly
    1 year ago

    Food was ok. Not sure I would return due to customer service.

  • User profile picture thumbnail
    4 rating
    2 years ago

    They changed the fryer to include chicken tenders and the fries are not ok for cross contamination now. I'm so glad I asked! But so sad I can't eat them.

  • User profile picture thumbnail
    5 rating
    2 years ago

    Gluten free buns for an amazing burger. Can't speak to cross contamination but server was aware of importance. So gratifying to enjoy a burger with awareness both LF & GF.

  • User profile picture thumbnail
    3 rating Not celiac friendly
    2 years ago

    I got glutened!!! The DO have a dedicated frier BUT the seasoning on their fries has gluten. SMH. The burger was amazing.

  • User profile picture thumbnail
    Celiac
    5 rating
    2 years ago

    These burgers are FANCY! This isn't a greasy food joint. If you can imagine the burger, you can order it here. GF buns available or you can get a bowl. They also have vegan options including cheese! A full service bar made the drink with my burger even more enjoyable.

  • User profile picture thumbnail
    3 rating Celiac friendly
    2 years ago

    Good gluten free options-loved my burger-but when food was served to our table it was not made clear which was the gluten free meals. The server said that fries were gluten free but as a celiac I wasn't confident that they were careful enough about cross contamination to order them.

  • User profile picture thumbnail
    4 rating
    3 years ago

    A little overpriced, but I left full and happy and didn't have any problems later.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    3 years ago

    I was in Reston on business and don't usually eat out so I was very scared of getting glutened. They have a full gluten free menu and understand how to do gluten free right. I hadn't had a burger in almost a year - and to be able to get an absolutely awesome burger AND sweet potato fries... Heaven! I ate there 2 nights in a row - no issues.

  • User profile picture thumbnail
    5 rating Celiac friendly
    4 years ago

    Pricey burger, but well worth it! Gluten free many with many options and sweet potato fries to die for. Have eaten here many times and never glutened.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    4 years ago

    Expensive burger, but it's worth it. The bun is good for GF. Sweet potato fries are out of this world

  • User profile picture thumbnail
    5 rating Celiac friendly
    4 years ago

    Terrific gluten options. They even offer a gluten free bun with burger. I always choice a bowl because holding and eating these burgers in a bun can be a challenge. Also great gluten free fries!

  • User profile picture thumbnail
    5 rating
    5 years ago

    Excellent gf options

  • User profile picture thumbnail
    Celiac
    5 rating
    5 years ago

    Great burgers and buns and sweet potato fries

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    2 weeks ago

    1451 Broadway, New York, NY 10036

    GF food for the healthy and not-so-healthy. Fast service. Great location. Try the basil pesto. Expensive, but delicious!

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    1 month ago

    725 W 7th St, Los Angeles, CA 90017

    Fantastic food and the server took care

  • User profile picture thumbnail
    5 rating Celiac friendly
    1 month ago

    1699 N California Blvd, Walnut Creek, CA 94596

    Some places make such a big deal out of accommodating people with special dietary needs, it’s nice when you find a place that gets it right. Gluten free buns for their delicious build your own burgers, tons of topping options, vegan burger and cheese options, and a dedicated gluten free fryer. I had a delicious bison burger on gluten free bun with goat cheese, onion, grilled pineapple, bacon, and avocado with a side of sweet potato fries. Best meal I’ve had in a long time and was not made to feel like it was any problem to accommodate my needs.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    1 month ago

    6416 Irvine Boulevard, Irvine, CA 92620

    Really great for people with Celiac. Separate GF menu. The manager is always wonderful about making sure my food is safe. I’ve never gotten sick here.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    1 month ago

    50 N Central Ave, Phoenix, AZ 85004

    Absolutely delicious and safe!! Definitely go between 3-6 if you can to avoid the busy times. I got the grilled chicken with bacon/cheddar/avocado/ranch, SO GOOD. Chose no bun, though the GF bun looked good. Will definitely come again and hope to see some in the Midwest!

  • User profile picture thumbnail
    Celiac
    5 rating
    1 month ago

    1699 N California Blvd, Walnut Creek, CA 94596

    My daughter and I both have celiac disease. we ate here safely and our server was very proactive in being cautious for us. I feel safe eating here again.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    1 month ago

    Miami International Airport, Terminal D - North Terminal, Gate D33, 2100 NW 42nd Ave, Miami, FL 33126

    Just came back from a mission trip in Cuba. Had to carry all my food. Hadn’t eaten any real food in a week. They have GF hamburgers and FRIES. Saved my life. Rosemary knows her stuff. She has done some study on GF

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    1 month ago

    6416 Irvine Boulevard, Irvine, CA 92620

    Excellent staff, excellent gluten free food, and the fries are cooked in a dedicated fryer. I have yet to get sick at this restaurant. The staff seems to understand gluten free eating, but you will need to ask for a gluten free menu.

  • User profile picture thumbnail
    Celiac
    3 rating Not celiac friendly
    1 month ago

    2901 Ocean Park Boulevard #102, Santa Monica, CA 90405

    Delicious but I got super sick within an hour. The waiter didn’t seem to be paying a lot of attention, I shouldn’t have trusted. I’ll try again if I’m starving but I’d give them a thorough talking to and not trust unless I get full attention

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    2 months ago

    Miami International Airport, Terminal D - North Terminal, Gate D33, 2100 NW 42nd Ave, Miami, FL 33126

    Had a burger on gluten free bun and Rose helped me with GF toppings. Did not get sick. I have celiac.

  • User profile picture thumbnail
    Celiac
    1 rating Not celiac friendly
    2 months ago

    1451 Broadway, New York, NY 10036

    I Nima tested the fries and cheese burger with GF bun. Both came back with gluten found.

  • User profile picture thumbnail
    Celiac
    5 rating
    2 months ago

    Miami International Airport, Terminal D - North Terminal, Gate D33, 2100 NW 42nd Ave, Miami, FL 33126

    so happy to find this place! Rosemarie, the hostess, walked me through the menu, crossed off everything I could not eat. they have a separate fryer for French fries and gf buns for burgers.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    2 months ago

    725 W 7th St, Los Angeles, CA 90017

    Awesome food. Staff was very helpful in answering questions. Our server didnt have the answer to an ingredient question, went in kitchen and took photo of container to shows us. We will b back.

  • User profile picture thumbnail
    Celiac
    5 rating
    2 months ago

    Miami International Airport, Terminal D - North Terminal, Gate D33, 2100 NW 42nd Ave, Miami, FL 33126

    Knowledgeable staff, great burgers and dedicated fryer. A rare find for airport food!

  • User profile picture thumbnail
    Celiac
    4 rating Celiac friendly
    2 months ago

    7919 Sunset Blvd, Los Angeles, CA 90046

    Staff is knowledgeable. I ordered fries because I know other The Counter spots have a dedicated fryer. But since i wrote “Celiac/gluten allergy” on my order, someone called me and told me their fryer isn’t dedicated because their kitchen is too small at this location. I really appreciated them calling to tell me.

  • User profile picture thumbnail
    Celiac
    5 rating
    2 months ago

    Miami International Airport, Terminal D - North Terminal, Gate D33, 2100 NW 42nd Ave, Miami, FL 33126

    Peggy crossed all the gluten items off the menu for me. I was able to build my burger to my liking. Even the fries were safe.

  • User profile picture thumbnail
    Not celiac
    5 rating
    3 months ago

    20 Suffolk St, Dublin, Ireland 2

    Great burgers and fries. Solid option for a GF lunch, food atmosphere.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    3 months ago

    1699 N California Blvd, Walnut Creek, CA 94596

    THEY are amazing and they are celiac friendly yay

  • User profile picture thumbnail
    2 rating
    3 months ago

    50 N Central Ave, Phoenix, AZ 85004

    Less than 25% occupied and service was very slow. Over charged initially. GF bun for hamburger could have been better. No prices on the gluten free menu.

  • User profile picture thumbnail
    5 rating
    3 months ago

    1451 Broadway, New York, NY 10036

    Great burgers and fries!! Would definitely go back!!

  • User profile picture thumbnail
    Celiac
    4 rating Celiac friendly
    3 months ago

    9110 Strada Pl #6130, Naples, FL 34108

    There was a separate gluten free menu that was very convenient. They even had a gluten free bun—not the best i have ever had but not the worst. The truffle fries were delicious.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    4 months ago

    50 N Central Ave, Phoenix, AZ 85004

    took my many food allergies into account. Food was excellent, did not get sick. GF buns, bread, french fries. GF Menu. Also ordered from GrubHub and the order was delivered perfectly.

  • User profile picture thumbnail
    5 rating
    4 months ago

    1699 N California Blvd, Walnut Creek, CA 94596

    We very much enjoy eating there, they understand what gluten-free is. They offer gluten-free buns and options.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    4 months ago

    4786 Admiralty Way, Marina Del Rey, CA 90292

    Separate gluten free menu. Fantastic gluten free bun. Separate fryer for the fries. Staff is knowledgable about celiac and cross contamination. Love this place!

  • User profile picture thumbnail
    5 rating Celiac friendly
    4 months ago

    2580 W El Camino Real, Mountain View, CA 94040

    Very easy to eat GF here and still have some options! Everything is customizable, which is great for both food allergies and picky eaters. Their fries are my favorite. The servers tend to be informed about GF needs.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    4 months ago

    1451 Broadway, New York, NY 10036

    This place is awesome. The gluten free bun was delicious. They also have a separate fryers for the fries. I have a severe food allergy and ate there and was completely fine. Would love to go back.

  • User profile picture thumbnail
    1 rating Not celiac friendly
    4 months ago

    1699 N California Blvd, Walnut Creek, CA 94596

    I have CD. I requested and received the Gluten-free menu. I ordered a GF sandwich and made sure they knew it was the GF version. When I received the sandwich, I asked again if it was GF because it looked like regular bread- The waiter assured me that it was. It was not. I got sick shortly after I began eating. They blamed the business of the restaurant on the kitchen and waiter's error. While they were highly apologetic, what if I had an allergy instead of CD? Never going back.

  • User profile picture thumbnail
    Celiac
    5 rating
    4 months ago

    50 N Central Ave, Phoenix, AZ 85004

    They have a separate gf bun...burgers are awesome!

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    5 months ago

    369 S California Ave, Palo Alto, CA 94306

    Fries are gluten free depending on the day. Always ask. Knowledgeable manager at Cal Ave in Palo Alto location told me they share a fryer with gluten on some days and some days not. They clean the fryer out nightly. Gf buns amazing.

  • User profile picture thumbnail
    5 rating Celiac friendly
    5 months ago

    4601 Washington Avenue, Houston, TX 77007

    I’ve eaten here 6 times over last 2 months, and have never had a reaction. I’ve a very, very sensitive Celiac sufferer. GF burgers, buns, fries are all available. Including GF alcoholic beverages, such as angry orchard in bottles. Don’t try Omission Beer (NOT celiac friendly), and I haven’t ordered milk shakes due to possible cross-contamination. Staff is learning about celiac. Many, many options available. Good parking available in garage in back- enjoy!

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    5 months ago

    1451 Broadway, New York, NY 10036

    Really good fries and burgers!

  • User profile picture thumbnail
    5 rating Celiac friendly
    5 months ago

    2901 Ocean Park Boulevard #102, Santa Monica, CA 90405

    The gourmet burgers were very delicious. They serve the burgers on GF buns and we shared a GF batch of fifty fifty fries. (Half shoe string fries and half sweet potato fries).

  • User profile picture thumbnail
    Celiac
    4 rating Celiac friendly
    5 months ago

    20 Suffolk St, Dublin, Ireland 2

    I loved the burger, you can male your own burger with gluten free bread. They also have orchard thieves which is my favorite kind of cider. We paid 38€ for 2 burgers, 3 ciders and sides. 4 stars because they don't have any gluten free dessert (only ice cream but who wants ice cream with this cold?)

  • User profile picture thumbnail
    1 rating Not celiac friendly
    5 months ago

    Terminal 7, 1 World Way, Los Angeles, CA 90045

    No gluten free menu at this location

  • User profile picture thumbnail
    5 rating
    5 months ago

    1451 Broadway, New York, NY 10036

    Absolutely delicious burger and sweet potato fries! I will return!

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    6 months ago

    1451 Broadway, New York, NY 10036

    Amazing gluten free menu! My Coeliac husband was not unwell after eating here. Server knew exactly what was gf. We didn’t like the drinks we ordered and they kindly swapped FOC. Above and beyond here. Make sure you time your visit before the lunch/dinner rush as it does get busy.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    6 months ago

    1451 Broadway, New York, NY 10036

    Incredible burger. Fries were great and gluten free. Servers very careful and knowledgeable. My daughter is very sensitive and did not get sick.

  • User profile picture thumbnail
    Celiac
    1 rating Not celiac friendly
    6 months ago

    1451 Broadway, New York, NY 10036

    Does your gluten free but have egg in it? Waitress: No it doesn't there is no dairy in it. She checks and it does have egg.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    6 months ago

    50 N Central Ave, Phoenix, AZ 85004

    The staff and food are very knowledgeable. The burgers and fries taste fresh. Staff very friendly. Highly recommend this restaurant.

  • User profile picture thumbnail
    Celiac
    5 rating
    6 months ago

    20 Suffolk St, Dublin, Ireland 2

    best gf. burger...😁

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    6 months ago

    2981 Michelson Dr, Irvine, CA 92612

    fabulous build your own burgers. gluten free menu. great service, atmosphere. a definite favorite in Irvine

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    7 months ago

    1451 Broadway, New York, NY 10036

    Went here twice while in NY. So happy to have a safe burger and fries! The fries are very thin and very crispy and some of the best fries I have ever had. So nice to be able to build my own burger too with tons of GF options. Great to have the option of a lettuce option as a wrap if you avoid grains. Staff was helpful and knowledgeable both visits. Would for sure go back.

  • User profile picture thumbnail
    1 rating Not celiac friendly
    7 months ago

    Terminal 7, 1 World Way, Los Angeles, CA 90045

    I'm pretty sure they don't even know what gluten is. Also I received an attitude and felt judged for even asking about a gf menu or buns. I have celiacs and felt unwelcome to order anything at all. This restaurant should not be presented as a gf option at all.

  • User profile picture thumbnail
    Not celiac
    3 rating Celiac friendly
    7 months ago

    4211 Waialae Ave, Honolulu, HI 96816

    I choose this place because they did have a separate gluten free menu along with a build your own burger menu for gluten free, it's one of the few places that had this. my boyfriend got the Mahi Mahi burger, however he was not a fan of the bun, but it wasn't the worst.

  • User profile picture thumbnail
    5 rating Celiac friendly
    7 months ago

    725 W 7th St, Los Angeles, CA 90017

    Fantastic burgers and super knowledgeable staff.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    7 months ago

    2580 W El Camino Real, Mountain View, CA 94040

    GF menu is robust with a wide variety of choices. Server knowledgeable and, best of all, food was ah-mazing.

  • User profile picture thumbnail
    Celiac
    1 rating Not celiac friendly
    8 months ago

    Miami International Airport, Terminal D - North Terminal, Gate D33, 2100 NW 42nd Ave, Miami, FL 33126

    Terrible experience. I was very clear about my allergy and my grilled cheese came out on gluten-filled Texas toast. I asked if it was gluten free and the server said "it's just bread and cheese, so yeah". I only knew this was not gf because I had been to a different location before. I said I need gluten free and he was surprised I needed my bread to be gluten free. I am still in shock. When my gluten free grilled cheese came out, it wasn't cooked at all. Just cold cheese on a bun. The sweet potato fries were cold also. This location is an embarrassment to The Counter franchise. The location in NYC has always exceeded my expectations.

  • User profile picture thumbnail
    5 rating
    8 months ago

    50 N Central Ave, Phoenix, AZ 85004

    Went to a conference and ate here five times. Food was really good and staff was great. It has been one of the best places I've eaten at when I travel.

  • User profile picture thumbnail
    Celiac
    3 rating
    8 months ago

    3055 Olin Ave, San Jose, CA 95128

    Staff was very nice and friendly but the gf menu was overwhelming, they gave me folder and I had to search for gf item by item

  • User profile picture thumbnail
    Celiac
    1 rating
    8 months ago

    9595 Six Pines Dr #1000, The Woodlands, TX 77380

    Seems like this place has the potential to be safe, but there was a nearby concert this evening and a huge influx of customers trying to eat topped with only three waitstaff...they were overwhelmed. My "gluten free" dish I ordered off the gluten free menu they specifically brought to me came out with the same type of bun the rest of the family got...obviously not gluten free. I sent it back and it came back out just a few minutes later on a gluten free bun...obviously cross contaminated. Unfortunate as we had already waited over a hour for our food.

Gluten-Free Features

  • Beer
  • Bread/Buns
  • Burgers
  • Celiac Friendly
  • Gluten Free Menu

Categories

  • Dairy-Free
  • Fast Food
  • Kid Friendly
  • Late Night
  • Lunch
  • Pescetarian Friendly
  • Restaurant
  • Vegan Friendly
Monday
11 am - 10 pm
Tuesday
11 am - 10 pm
Wednesday
11 am - 10 pm
Thursday
11 am - 10 pm
Friday
11 am - 11 pm
Saturday
11 am - 11 pm
Sunday
11 am - 9 pm

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