I agree completely with David B. This place is close to my house and I used to go quite a bit. I remember times when I didn't get sick, but the last 3 times in a row I've gotten horribly ill and I've given up on this place.
I have celiac and this location has burned me over and over again (I've had good luck at other locations) after I gave them way too many chances. The last time I will ever go here I got a burger with no bun and no fries. How in the **** do you screw that up? I don't know but I was instantly sick. Yes, I specified I have a severe allergy. Other locations have been good to me. This one always screws me. Stay the heck away. This place should NOT be marked as celiac friendly. Maybe they were once, but no longer.
I had a turkey burger with lettuce, tomatoes, red onions, cucumbers ( pickles are not gluten-free) house mustard on a gluten-free bun. I also had the sweet potato fries. loved it definitely would go back
food was good. they have gluten free options. do not order fries of you have celiac! they have other gluten free side options.
Right next the Page museum at the Tar Pits this place is great. Burger, fries, gluten free buns, and a lot of other options on their gluten free menu. Expensive, at $15 for a burger with fries, tastes great, free parking.
This is a great place to eat for lunch and dinner and they do gluten free too I have celiac disease so that's really good
My wife, who is celiac, got sick at this location after eating a burger and fries. Don't know if it was the bun or the fries, but likely a cross-contamination issue.
Great gluten free bun and delicious burgers!
So yummy. Great gluten free bun, plus if you ask them for a gluten free specific menu and they don't have it, they will print one up for you. You have to be careful with the meat patties, only the turkey patty and beef patty are gluten free. I was going to order the vegan veggie patty, but it's not gluten free. I would definitely recommend this restaurant.
Awesome food! extensive gf menu and good fresh food.
Build your own burgers and lots of gluten free shake options!
Went here twice while in NY. So happy to have a safe burger and fries! The fries are very thin and very crispy and some of the best fries I have ever had. So nice to be able to build my own burger too with tons of GF options. Great to have the option of a lettuce option as a wrap if you avoid grains. Staff was helpful and knowledgeable both visits. Would for sure go back.
I'm pretty sure they don't even know what gluten is. Also I received an attitude and felt judged for even asking about a gf menu or buns. I have celiacs and felt unwelcome to order anything at all. This restaurant should not be presented as a gf option at all.
I choose this place because they did have a separate gluten free menu along with a build your own burger menu for gluten free, it's one of the few places that had this. my boyfriend got the Mahi Mahi burger, however he was not a fan of the bun, but it wasn't the worst.
Terrible experience. I was very clear about my allergy and my grilled cheese came out on gluten-filled Texas toast. I asked if it was gluten free and the server said "it's just bread and cheese, so yeah". I only knew this was not gf because I had been to a different location before. I said I need gluten free and he was surprised I needed my bread to be gluten free. I am still in shock. When my gluten free grilled cheese came out, it wasn't cooked at all. Just cold cheese on a bun. The sweet potato fries were cold also. This location is an embarrassment to The Counter franchise. The location in NYC has always exceeded my expectations.
Seems like this place has the potential to be safe, but there was a nearby concert this evening and a huge influx of customers trying to eat topped with only three waitstaff...they were overwhelmed. My "gluten free" dish I ordered off the gluten free menu they specifically brought to me came out with the same type of bun the rest of the family got...obviously not gluten free. I sent it back and it came back out just a few minutes later on a gluten free bun...obviously cross contaminated. Unfortunate as we had already waited over a hour for our food.
Hostess extremely knowledgeable on GF options, which are plentiful.
Great knowledge of GF options!! Separate fryer for sweet potato fries were a great surprise!!
My server was knowledgeable, and gave me a celiac menu right away. She also had the presence to mention that everything was gluten free while delivering my plate. Just an extra double check to let me know she got the message. I really appreciated that. And it was a good burger, too.
[email protected] MIA (Miami international airport) was amazing and saved me from being glutened. The American cheese they use contains gluten so she had my order changed immediately. The hamburger bun tasted like a normal bun. I'm so thankful for this app so I was able to eat safely while waiting for our flight. She also gave me the card and crossed off everything I couldn't have in he menu so if I go to another Counter I would be safe!
Reliable and have a separate fryer for the Fries. Servers not uniformly knowledgeable but if you are patient and work with them it helps, for example got different answers on whether the pickles are GF. But after three or four visits our Celiac son has not gotten glutened yet and that is our standard. Only thing that would make a meaningful improvement in our view is getting a better bun. Shake Shack and some other places have figured it out; there are much better versions than Udi's out there (sorry Udi's!).
My daughter was so excited to get a gluten free hamburger on a bun that tasted good and didn't fall apart when you picked it up. Customizing your burger added to the fun experience. We ate at the bar and Katerina was super friendly. It is definitely a great place to try!
I took precautions at this place and my order was most definitely gluten free. I stressed the importance of celiac to my waitress and she assured me that I was in good hands. Later that night I was extremely sick, and we called the restaurant to make sure everything I ate was gf. Turns out, the bread that the waitress had given me was gluten sourdough bread. Just want to let you guys know so you're extra careful eating here. However it was a little while ago so things might have changed.
Had lunch here yesterday with 8 yo GF son. Full GF menu to create a burger and also sandwiches and a few other items. Dedicated fryer - great shoestring fries! Son loved it, no problems. Rest of family enjoyed menu too. Staff was very knowledgeable. Would eat here again!
Very knowledgeable. GF burgers, buns and fries.
Wonderful food!! Definitely Celiac Friendly!!!
Love the chili cheese fries (which are safe as they have a separate gluten free fryer)! The HD Chicken sandwich is also really great on their gluten free bun. This place has a good amount of gluten free options so you can go frequently and mix it up each time by creating your own burger or, if you're like me and have favorites, it's also a good and safe place to go regularly and get basically the same thing each time 😊 I personally find it really nice to have a good local place I can safely eat at regularly.
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