Updating my previous review as I was able to try this place this time around. As others mention, Rosemarie is very helpful and takes the time to go through the menu and cross off items that are not gluten free. Was very impressed that she took the time given the busy environment. I had a hamburger with GF bun and various sides. Both normal and sweet potato fries are fried in a separate fryer so no issues there. —PREVIOUS REVIEW— Would have loved to try this place, but their posted hours are not correct. Was told they do not open until 7:30AM. Typical for airport restaurant to just do what they want.
A couple things first: 1. This very place is expensive! Be prepared to spend $10 and up 2. It’s not the best food in the world lol But to a celiac who hadn’t had REAL FOOD in a week..this place was heaven! I ended up ordering off of the kids menu, since I was weary about the price and getting sick...gobbled up everything and was absolutely fine..NO REACTION..I was thrilled..went back and got more!
Risemarie really knew her stuff. Nice to have a non-salad option in an airport!!
Awesome! Great burger. Dedicated fryer.
The staff and especially Rosemary were amazing! Very knowledgeable about gluten free and cross contamination. The French fries were awesome!
The staff was knowledgeable and helped us find all of their gluten-free options. They have gluten-free buns, burgers, and more. Their fries are even in a dedicated fryer.
Just came back from a mission trip in Cuba. Had to carry all my food. Hadn’t eaten any real food in a week. They have GF hamburgers and FRIES. Saved my life. Rosemary knows her stuff. She has done some study on GF
Had a burger on gluten free bun and Rose helped me with GF toppings. Did not get sick. I have celiac.
so happy to find this place! Rosemarie, the hostess, walked me through the menu, crossed off everything I could not eat. they have a separate fryer for French fries and gf buns for burgers.
Knowledgeable staff, great burgers and dedicated fryer. A rare find for airport food!
Peggy crossed all the gluten items off the menu for me. I was able to build my burger to my liking. Even the fries were safe.
Terrible experience. I was very clear about my allergy and my grilled cheese came out on gluten-filled Texas toast. I asked if it was gluten free and the server said "it's just bread and cheese, so yeah". I only knew this was not gf because I had been to a different location before. I said I need gluten free and he was surprised I needed my bread to be gluten free. I am still in shock. When my gluten free grilled cheese came out, it wasn't cooked at all. Just cold cheese on a bun. The sweet potato fries were cold also. This location is an embarrassment to The Counter franchise. The location in NYC has always exceeded my expectations.
Hostess extremely knowledgeable on GF options, which are plentiful.
Great knowledge of GF options!! Separate fryer for sweet potato fries were a great surprise!!
My server was knowledgeable, and gave me a celiac menu right away. She also had the presence to mention that everything was gluten free while delivering my plate. Just an extra double check to let me know she got the message. I really appreciated that. And it was a good burger, too.
[email protected] MIA (Miami international airport) was amazing and saved me from being glutened. The American cheese they use contains gluten so she had my order changed immediately. The hamburger bun tasted like a normal bun. I'm so thankful for this app so I was able to eat safely while waiting for our flight. She also gave me the card and crossed off everything I couldn't have in he menu so if I go to another Counter I would be safe!
Very knowledgeable. GF burgers, buns and fries.
Wonderful food!! Definitely Celiac Friendly!!!
Seriously fantastic food and the service staff was very knowledgeable and accommodating. Dedicated fryer, so I got to have sweet potato fries! I also had the "tuna burger in a bowl" (a tuna patty atop a bed of organic greens). It was absolutely delicious! I really wish I had access to a restaurant like this at home. Can't wait for the opportunity to eat there again.
Knowledgeable server and dedicated frier for the fries!
Just perfect! 20 mins wait for fresh burgers and fries to the take out counter; worth it. Gate D33. Friendly service, en Français!
Very good! Also, I did not get sick there from cross contamination.
Awesome food, and they have a dedicated fryer so fries can be eaten here! Delicious burger with GF bun. Very happy with my meal here. I recommend it highly!
The food was ok. We paid almost $4 more a little hashbrown smaller then McDonald's hashbrown. Very expensive. The bun is not worth the cost. I thought it might be that's why we came here. My recommendation is just go somewhere else and get an omelette. I will not be back.
This was our second time here. My son has celiac. The burgers are so yummy and for the first time in years he ate french fries without having to worry since they have a dedicated fryer. Its NYC so yes it isn't cheap but they are large portions.Staff was very knowledgeable.
Burger was great! Bun was ok. Sweet potato fries with garlic aoili is the way to go
Gluten free bun option both for breakfast sandwich or burger - not listed on breakfast menu but I asked and it was fine. Good bacon and egg, average bun, amazing to get to eat a proper breakfast sandwich in the airport! Service on the slow side.
This place rocks - dedicated fryers, fresh, sustainable local food, burger bowl/salad on menu! Hostess knew exactly which items have gluten, marked menu for me. Gluten-free buns are made from rice.
This may be safe, but the food was average and the service was awful. Our food took forever and arrived cold.
Great food! Can custom build your burger!
Great food, OK service
The first few times I came here, I had no problems and enjoyed a good GF burger joint. The last two times I've gotten sick. The waiter came out and told me they put my burger/cheese on the wrong bun and were "melting new cheese" to put on the GF bun. I told him that I'm Celiac, and they have to re-make anything that came into contact with the gluten bun. He appeared to understand, but then my burger came out suspiciously quickly for having to be remade. Very disappointing.
Attentive staff - I ordered online delivery and chose fries on the side. The manager called me to warn their fryer is not safe and substituted for something else. So even though I was dissappointed not to get fries I felt good knowing he was looking out. Would try again
I’ve eaten here 6 times over last 2 months, and have been the sick the last 3 times. I’m not going back. I’ve a very, very sensitive Celiac sufferer. If you just need GF- then this will work for you. GF burgers, buns, fries are all available. Including GF alcoholic beverages, such as angry orchard in bottles. Don’t try Omission Beer (NOT celiac friendly), and I haven’t ordered milk shakes due to possible cross-contamination. Staff is learning about celiac- but not there yet. Many, many options available. Just not suited for Celiac sufferers. Good parking available in garage in back. Service is great.
Extensive separate gluten free menu. Wait staff knowledgeable of celiac and cross contamination. Separate fryer used for gluten free fries and separate part of the kitchen used for cooking gluten free. I had a veggie sandwich, fries and a shake and my 9 year old had cheese burger, fries and a shake. The gluten free buns used was nice. We thoroughly enjoyed our meal and had zero issues later.
No stars. Waited 45 minutes for a table. Ordered and then were told they were out of GF buns. I asked to speak to a manager and asked if they could go to the Whole Foods Market that was next door (it is literally next door) to them to get some for our party of 6. Nope, they were unwilling to do so. We left. So disappointed.
Gluten free buns that don’t taste terrible and other options available. Very knowledgeable staff!
I thought this restaurant was so great for celiacs and GF people. Good menu to choose from already made burgers and then you can build your own with a Udi’s bun or on a bed of greens. Separate fryer for both shoestring fries and sweet potato fries! Wait was a little long but food was great when it came out!
Very easy to eat GF here and still have some options! Everything is customizable, which is great for both food allergies and picky eaters. Their fries are my favorite (and made in a dedicated fryer). The servers tend to be informed about GF needs. There is a separate GF menu, but I usually just use the regular build your own burger sheet and make a note at the top that I have a gluten allergy. I haven't had any issues, but you do need to know what to avoid (e.g. fried onion strings) to do it this way.
I’m not usually a huge burger person but I loved this place! Our waiter Edwardo was exceptional and put up with all of my questions (both celiac related and general). My favorite part was the dedicated fryer for french fries! Some of the milkshakes are gluten free too!
I’ve been struggling to find good restaurants since I was diagnosed with celiac but I’ve never had a reaction from this place and the food is very delicious. There are lots of options as well and you can order online. The gluten free buns and fries are great as well.
I eat here all the time because it's by my work. Never had a bad gluten reaction, the burgers are DELICIOUS and the fries are great too. Definitely recommend.
I had called the manager prior to arrival to make sure he felt confident they could serve my celiacness. He said to tell my waiter and they will take care of me. Upon sitting I asked for the gf menu and told my waiter he had celiac. He explained he would let the chef know. I ordered and asked if the sweet potato fries were cooked in different oil so I said ok. A few minutes later he told me the manager said he spoke to me and recommends I don't eat the fried food. It is different oil but there could be some splatter from the other grease. I said thank you and they took $3 off my bill. I was just happy they thought it through and were willing to warn me vs just saying "eh, it will probably be fine"
The restaurant allows you to create your own burger, with a dedicated gluten free menu (and good list of other allergens available if necessary). The gluten free bun is very good, for a gluten free bun, and they have a dedicated gluten free fryer for chips. They don't have a separate food prep area, but will clean down the working area between orders to reduce risks.
Some places make such a big deal out of accommodating people with special dietary needs, it’s nice when you find a place that gets it right. Gluten free buns for their delicious build your own burgers, tons of topping options, vegan burger and cheese options, and a dedicated gluten free fryer. I had a delicious bison burger on gluten free bun with goat cheese, onion, grilled pineapple, bacon, and avocado with a side of sweet potato fries. Best meal I’ve had in a long time and was not made to feel like it was any problem to accommodate my needs.
Absolutely delicious and safe!! Definitely go between 3-6 if you can to avoid the busy times. I got the grilled chicken with bacon/cheddar/avocado/ranch, SO GOOD. Chose no bun, though the GF bun looked good. Will definitely come again and hope to see some in the Midwest!
Delicious but I got super sick within an hour. The waiter didn’t seem to be paying a lot of attention, I shouldn’t have trusted. I’ll try again if I’m starving but I’d give them a thorough talking to and not trust unless I get full attention
Staff is knowledgeable. I ordered fries because I know other The Counter spots have a dedicated fryer. But since i wrote “Celiac/gluten allergy” on my order, someone called me and told me their fryer isn’t dedicated because their kitchen is too small at this location. I really appreciated them calling to tell me.
7 am - 10 pm
7 am - 10 pm
7 am - 10 pm
7 am - 10 pm
7 am - 10 pm
7 am - 10 pm
7 am - 10 pm