Counter Custom Burgers

4 recent ratings
$$ • Fast Food
Reported to have a gluten-free menu
Reported GF menu options: Bread/Buns, Burgers
Safety Rating
3 ratings

As rated by the community

Most Recent Reviews


Overall Rating

Review


did a great job making sure no food was cross contaminated!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dinner
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Offers online ordering
Updated 1 year ago read full review

Celiac

Overall Rating

Review


I’m glad others had a good experience. They couldn’t find their gf menu, and obviously the servers at the time weren’t trained enough to know what I could eat. I left frustrated.

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much/None

Updated 1 year ago read full review

Overall Rating

Review


No food for celiacs. They won’t take the necessary precautions to avoid gluten crossed contamination. They even have a big warning sign in the entry saying that they’re food may be contaminated with a very long list of allergens. They said I could eat at my own risk.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much/None

Updated 2 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Bread/Buns
  • Burgers
  • Gluten-Free Menu

Categories

  • At the Airport
  • Dinner
  • Fast Food
  • Kid Friendly
  • Lunch
  • Online Ordering

Photos


Burger with GF bun, plantains, pineapple and various accoutrements. Shoestring fries were very tasty with the garlic aioli!
GF bun and fillings at The Counter.
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More Reviews


Overall Rating

Review


My 6 year old is celiac. They didn’t have a lot of options. I got her a cheeseburger on a gf bun. The fries are not safe. I was nervous but the waiter seemed knowledgeable and sent our food back before it even reached the table when fries were on the plate. So that made me feel much better. Suuuuper pricey but my daughter ate the entire burger so I’ll take it.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Updated 2 years ago read full review

Celiac

Overall Rating

Review


Good burgers with GF bun. I was told to stay away from the fries by the server so that was nice.

Celiac friendly?

Yes

Updated 4 years ago read full review

Celiac

Overall Rating

Review


The food was decent, and they knew what was gluten-free. That was nice. The only problem was that the only thing gluten-free was the hamburger and most condiments. They charge a flat fee of 16 bucks for a hamburger and french fries. Given that you can't eat french fries (not GF), they don't offer a discount. So basically you are spending $16 on a airport grade hamburger with a gluten-free bun. I should mention that the gluten-free bun is a 1.89 up charge as well. So the actual price was closer to $18 for a meal that suddenly feels relatively dismal after you see the final price tag. After we ate here we were still hungry so we went down to a place called Islander Bar near gate D4 and had an amazing fish taco dinner that was about the same price. Far more generous serving of food and as long as you get the fish grilled and not fried you are in the clear from gluten. I appreciate this place has efforts to provide a gluten-free bun, but for a hamburger so small that I had room for another meal afterwards, I have to say it's not worth $18.

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Decent options and knowledgeable. Good tasting food.

Updated 4 years ago read full review

Celiac

Overall Rating

Review


We ate breakfast here. They have gluten free buns for breakfast sandwiches, and gluten-free omelettes that are huge. The coffee is tasty.

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Amazing breakfast with lots of options for celiacs. I ordered an omelette which had very generous portions of bacon, spinach and cheese. They offered a gluten free bun instead of toast. My husband was impressed with the quality for an airport restaurant.

Celiac friendly?

Yes

Updated 4 years ago read full review

Celiac

Overall Rating

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Knowledgeable staff. Frier no bueno for celiac. Please fix it!

Celiac friendly?

Yes

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Had lunch today there. No gluten free menu. Fries are not safe as they share frier. They have chips but are not gf. They have gluten free bun. The quality for the price was a joke. Expensive to eat in plastic dishes. Specially the kids mini burger, they should be called micro burger.I do not which kind of kid could be satisfied with this...

Celiac friendly?

No

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Great gluten free knowledge. They have a dedicated fryer, but my server told me that they had been having some issues with cross contamination, so I shouldn't get fries. They do have gluten free buns. Very nice place, especially for an airport.

Celiac friendly?

Yes

Updated 4 years ago read full review

Overall Rating

Updated 4 years ago read full review

Overall Rating

Review


Rosemarie who greeted us was VERY knowledgeable and helped me navigate the menu effortlessly. She crossed off all items with gluten. (Most places just shove an allergen binder at you, or worse just give you a blank look when you say “gluten”) so nice to be well taken care of!! Staff is very well taught.

Celiac friendly?

Yes

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Very good and staff are knowledgeable. Good burger and Tito’s 🙏🏼 they also have GF shakes that are safe without the whipped cream

Celiac friendly?

Yes

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Based on previous reviews we made our way here. I have severe celiacs and end up in an ambulance on my way to the ER when I have any so eating in the airport is scary and very limited. Rosemarie was who greeted us and was very helpful. She crossed out all of the items I couldn’t eat. She informed us that the second fryer was down so not to eat the fries or bacon due to cross contamination right now. Should be fixed soon. Even if I get sick she informed my server and did her best to protect me. That’s a win as far as I’m concerned. Also the shakes are safe without whip cream

Celiac friendly?

Yes

Updated 4 years ago read full review

Overall Rating

Review


Sooo, as I was reading the reviews, one person spoke of the infamous and majestic Rosemarie. Fear not friends, she is real and knows her stuff. She specifically took the time to mark off every item that wasn’t gluten free friendly and, as a 16 year celiac, she even knew a few ingredient choices that weren’t celiac friendly that I didn’t even know about. Pretty impressed. I haven’t gotten the food yet, I don’t know if it will taste as well as the service, but I don’t care. I’m hungry can I’ve been traveling all day, and I feel like I’m not going to be glutenated! Sweet!

Celiac friendly?

Yes

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Three stars as a rating is required but didn’t eat here because couldn’t. They are gf friendly ONLY if you aren’t sensitive to cross contamination. Offer chips instead of fries but the burgers are just slapped,into a gf bun, with no effort at making them safe for celiacs.Was turned away as they said they couldn’t accommodate celiac. Disappointing since this is listed on this site as celiac friendly. Do appreciate the honesty. Miami airport was impossible to eat at as a celiac. Had to make do with cereal I’d brought and milk from Starbucks.

Celiac friendly?

No

Updated 5 years ago read full review

Celiac

Overall Rating

Review


Rosemarie was very knowledgeable. She is informed and alerted us to gluten preservatives in the organic whipped cream and American cheese. The staff was helpful and accommodating. The dedicated fryer was down, so my daughter was given potato chips instead. She was happy and felt safe eating here.

Celiac friendly?

Yes

Updated 5 years ago read full review

Overall Rating

Review


Updating my previous review as I was able to try this place this time around. As others mention, Rosemarie is very helpful and takes the time to go through the menu and cross off items that are not gluten free. Was very impressed that she took the time given the busy environment. I had a hamburger with GF bun and various sides. Both normal and sweet potato fries are fried in a separate fryer so no issues there.

—PREVIOUS REVIEW— Would have loved to try this place, but their posted hours are not correct. Was told they do not open until 7:30AM. Typical for airport restaurant to just do what they want.

Celiac friendly?

Yes

Updated 5 years ago read full review

Overall Rating

Review


A couple things first: 1. This very place is expensive! Be prepared to spend $10 and up 2. It’s not the best food in the world lol But to a celiac who hadn’t had REAL FOOD in a week..this place was heaven! I ended up ordering off of the kids menu, since I was weary about the price and getting sick...gobbled up everything and was absolutely fine..NO REACTION..I was thrilled..went back and got more!

Celiac friendly?

Yes

Updated 5 years ago read full review

Celiac

Overall Rating

Review


Risemarie really knew her stuff. Nice to have a non-salad option in an airport!!

Celiac friendly?

Yes

Updated 5 years ago read full review

Celiac

Overall Rating

Review


Awesome! Great burger. Dedicated fryer.

Celiac friendly?

Yes

Updated 5 years ago read full review

Celiac

Overall Rating

Review


The staff and especially Rosemary were amazing! Very knowledgeable about gluten free and cross contamination. The French fries were awesome!

Updated 5 years ago read full review

Celiac

Overall Rating

Review


The staff was knowledgeable and helped us find all of their gluten-free options. They have gluten-free buns, burgers, and more. Their fries are even in a dedicated fryer.

Updated 5 years ago read full review

Celiac

Overall Rating

Review


Just came back from a mission trip in Cuba. Had to carry all my food. Hadn’t eaten any real food in a week. They have GF hamburgers and FRIES. Saved my life. Rosemary knows her stuff. She has done some study on GF

Celiac friendly?

Yes

Updated 5 years ago read full review

Overall Rating

Review


Had a burger on gluten free bun and Rose helped me with GF toppings. Did not get sick. I have celiac.

Celiac friendly?

Yes

Updated 5 years ago read full review

Celiac

Overall Rating

Review


so happy to find this place! Rosemarie, the hostess, walked me through the menu, crossed off everything I could not eat. they have a separate fryer for French fries and gf buns for burgers.

Updated 5 years ago read full review

Celiac

Overall Rating

Review


Knowledgeable staff, great burgers and dedicated fryer. A rare find for airport food!

Updated 5 years ago read full review

Celiac

Overall Rating

Review


Peggy crossed all the gluten items off the menu for me. I was able to build my burger to my liking. Even the fries were safe.

Updated 6 years ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Updated 6 years ago read full review

Symptomatic Celiac

Overall Rating

Updated 6 years ago read full review

Celiac

Overall Rating

Review


Terrible experience. I was very clear about my allergy and my grilled cheese came out on gluten-filled Texas toast. I asked if it was gluten free and the server said "it's just bread and cheese, so yeah". I only knew this was not gf because I had been to a different location before. I said I need gluten free and he was surprised I needed my bread to be gluten free. I am still in shock. When my gluten free grilled cheese came out, it wasn't cooked at all. Just cold cheese on a bun. The sweet potato fries were cold also. This location is an embarrassment to The Counter franchise. The location in NYC has always exceeded my expectations.

Celiac friendly?

No

Updated 6 years ago read full review

Celiac

Overall Rating

Review


Hostess extremely knowledgeable on GF options, which are plentiful.

Updated 6 years ago read full review

Celiac

Overall Rating

Review


Great knowledge of GF options!! Separate fryer for sweet potato fries were a great surprise!!

Updated 6 years ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Updated 6 years ago read full review

Celiac

Overall Rating

Review


My server was knowledgeable, and gave me a celiac menu right away. She also had the presence to mention that everything was gluten free while delivering my plate. Just an extra double check to let me know she got the message. I really appreciated that. And it was a good burger, too.

Celiac friendly?

Yes

Updated 6 years ago read full review

Overall Rating

Review


Rosemary@ MIA (Miami international airport) was amazing and saved me from being glutened. The American cheese they use contains gluten so she had my order changed immediately. The hamburger bun tasted like a normal bun. I'm so thankful for this app so I was able to eat safely while waiting for our flight. She also gave me the card and crossed off everything I couldn't have in he menu so if I go to another Counter I would be safe!

Updated 6 years ago read full review

Celiac

Overall Rating

Review


Very knowledgeable. GF burgers, buns and fries.

Updated 6 years ago read full review

Overall Rating

Review


Wonderful food!! Definitely Celiac Friendly!!!

Updated 6 years ago read full review

Celiac

Overall Rating

Review


Seriously fantastic food and the service staff was very knowledgeable and accommodating. Dedicated fryer, so I got to have sweet potato fries! I also had the "tuna burger in a bowl" (a tuna patty atop a bed of organic greens). It was absolutely delicious! I really wish I had access to a restaurant like this at home. Can't wait for the opportunity to eat there again.

Celiac friendly?

Yes

Updated 6 years ago read full review

Celiac

Overall Rating

Review


Knowledgeable server and dedicated frier for the fries!

Celiac friendly?

Yes

Updated 7 years ago read full review

Symptomatic Celiac

Overall Rating

Review


Just perfect! 20 mins wait for fresh burgers and fries to the take out counter; worth it. Gate D33. Friendly service, en Français!

Celiac friendly?

Yes

Updated 7 years ago read full review

Symptomatic Celiac

Overall Rating

Review


Very good! Also, I did not get sick there from cross contamination.

Celiac friendly?

Yes

Updated 7 years ago read full review

Celiac

Overall Rating

Review


Awesome food, and they have a dedicated fryer so fries can be eaten here! Delicious burger with GF bun. Very happy with my meal here. I recommend it highly!

Celiac friendly?

Yes

Updated 8 years ago read full review

Celiac

Overall Rating

Review


The food was ok. We paid almost $4 more a little hashbrown smaller then McDonald's hashbrown. Very expensive.

The bun is not worth the cost. I thought it might be that's why we came here. My recommendation is just go somewhere else and get an omelette.

I will not be back.

Updated 8 years ago read full review

Celiac

Overall Rating

Review


This was our second time here. My son has celiac. The burgers are so yummy and for the first time in years he ate french fries without having to worry since they have a dedicated fryer. Its NYC so yes it isn't cheap but they are large portions.Staff was very knowledgeable.

Celiac friendly?

Yes

Updated 8 years ago read full review

Overall Rating

Review


Burger was great! Bun was ok. Sweet potato fries with garlic aoili is the way to go

Updated 8 years ago read full review

Overall Rating

Review


Gluten free bun option both for breakfast sandwich or burger - not listed on breakfast menu but I asked and it was fine. Good bacon and egg, average bun, amazing to get to eat a proper breakfast sandwich in the airport! Service on the slow side.

Updated 8 years ago read full review

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