Everyone’s knowledgeable about gluten, AND they go the extra mile to not only change gloves, but get your toppings and salad base from the back, where it hasn’t been touched and there’s no cross-contamination possible! I’m so impressed. The turkey and vegan burgers do have gluten in them, but a beef burger in a salad bowl is totally safe. Also! By virtue of their limited offerings, the fries are the ONLY thing that’s fried in their fryer, so you can have regular or sweet potato fries with no problem.
terminal 1 gate 3-10 fantastic burger especially after a VERY long day. short blonde at register not only knew what gluten free was but immediately had staff handling my food change gloves. did i mention they have 100% gf sweet potato AND regular fries?? $16 for airport burger salad with fries. only thing that could make it better would be gf buns
Extremely knowledgeable. All I said was I am allergic to gluten and dairy, and voila! The message was passed from cashier to food prep worker to change her gloves and written on my order ticket. They even have all the gf sauces labeled for you. I had to wait an extra minute, if that, for my 50/50 fries (sweet potato and regular). All of the workers acknowledged the allergy and took every precaution. Thank you to the people who reviewed this place before me.
Staff was entirely knowledgeable about allergies, and knew exactly the what and what not that I could have. The gluten free burgers come bun-less and with 3 toppings. It was honestly one of the best burgers I've had. Period. The fries were great as well. If you're stuck in the San Diego airport for whatever reason, I would highly recommend stopping by here.
Had lunch today there. No gluten free menu. Fries are not safe as they share frier. They have chips but are not gf. They have gluten free bun. The quality for the price was a joke. Expensive to eat in plastic dishes. Specially the kids mini burger, they should be called micro burger.I do not which kind of kid could be satisfied with this...
I went there with my boyfriend on a vacation, and the staff knew what I was asking for when I told them I was gluten free. They have a separate menu(I got the impossible burger, which is also vegetarian along with gf), and they have a separate fryer so it’s celiac safe. I also got a side salad and it was delicious. 10/10, defintely would recommend!
Great spot for fresh, premium burgers and fries! They have a separate gluten-free menu and GF bun, but the kids menu is not gluten-free. But my kid devoured his 1/3 lb burger, so I guess he didn't need the kids menu to begin with. Fantastic servers, too!
I have to take two stars off my review. Each time I eat here I am careful to ask about everything (or so I thought). I didn’t feel great a couple times but couldn’t imagine why because they seemed very careful so I chalked it up to coincidence. Then tonight when I realized the onion strings my husband ordered weren’t on my menu I asked about the fryer. My sweet potato fries are cooked IN THE SAME FRYER! He said they change the oil so it’s fine. What?! Burgers are good but do not eat the fries if you are celiac.
The Counter is awesome. I have eaten here numerous times and the servers are all very knowledgeable about how the gluten food is prepared. As a family, we get the fries trio, substituting onion rings (NOT gluten free) for plain fries. The gluten free fries trio includes: Parmesan, sweet potato and plain French fries. I also recommended the gluten free Chipotle turkey burger. There are so many options, and custom burgers (or not, for your vegetarian friends) you can make. They accommodate everyone. Highly recommend this location.
They're conscious of our plight. Great place to get GF burger and fries
Great gluten free knowledge. They have a dedicated fryer, but my server told me that they had been having some issues with cross contamination, so I shouldn't get fries. They do have gluten free buns. Very nice place, especially for an airport.
Very knowledgeable about gluten free options. Fries (sweet potato and regular) are gf. The bun for my grilled chicken sandwich was very nice and not too crumbly. I liked the veggie skewers. Attention to my order was very good. If you miss a good burger, this is a good option!
Rosemarie who greeted us was VERY knowledgeable and helped me navigate the menu effortlessly. She crossed off all items with gluten. (Most places just shove an allergen binder at you, or worse just give you a blank look when you say “gluten”) so nice to be well taken care of!! Staff is very well taught.
Very good and staff are knowledgeable. Good burger and Tito’s 🙏🏼 they also have GF shakes that are safe without the whipped cream
Personally I would not eat here as a Celiac. I have asked before, and the buns and impossible burgers (contain gluten) are all grilled on the same space as the regular burgers. They seemed reluctant to clean for me. They do have other food options, and fries are in a dedicated fyer. However; with the high staff turn over, and lack of knowledge about allergens I have encountered here... I would go elsewhere if you are very sensitive.
Dedicated fryer and a gluten free menu. Great service and the yummiest burgers as well as safe shoestring chips!! I only have great things to say. Also you can customise your entire burger to exclude and include things you don’t want and they will cook and put it all together. Yum!
Fries and burger were very good. Did not get sick. Good experience.
The staff acted like they knew about gluten-free and they even handed me a menu. 5 minutes after eating a few bites burger though, I was ill in the bathroom. Never will go back- previous reviews led me astray :(
We ate here yesterday and I was SO nervous! My 5 year old twins have Celiac and have a severe reaction to gluten which is why we rarely eat out. I researched ahead of time and took a chance on this restaurant. I realized the poor reviews were from several years ago and there was one excellent, detailed review within the last few months. I was also nervous because we were a party of 9 and I always worry about overwhelming a server when I have such specific requests. Anyway, our lunch was phenomenal!!! My Celiac girls both had mini burgers on gluten free buns (one GF bun cut in half) and FRIES! They love fries and I never order them for fear of cross contamination but the server promised me there was a dedicated gluten free frier and everything turned out great! This restaurant absolutely made our day!!!
Understood my allergy and cooked everything well so I did not get sick. But the bun fell apart so quickly I couldn’t eat it at all. I know this is typical of GF buns, but this was probably the worst one I’ve had. But the burger itself was delicious at least.
Based on previous reviews we made our way here. I have severe celiacs and end up in an ambulance on my way to the ER when I have any so eating in the airport is scary and very limited. Rosemarie was who greeted us and was very helpful. She crossed out all of the items I couldn’t eat. She informed us that the second fryer was down so not to eat the fries or bacon due to cross contamination right now. Should be fixed soon. Even if I get sick she informed my server and did her best to protect me. That’s a win as far as I’m concerned. Also the shakes are safe without whip cream
Sooo, as I was reading the reviews, one person spoke of the infamous and majestic Rosemarie. Fear not friends, she is real and knows her stuff. She specifically took the time to mark off every item that wasn’t gluten free friendly and, as a 16 year celiac, she even knew a few ingredient choices that weren’t celiac friendly that I didn’t even know about. Pretty impressed. I haven’t gotten the food yet, I don’t know if it will taste as well as the service, but I don’t care. I’m hungry can I’ve been traveling all day, and I feel like I’m not going to be glutenated! Sweet!
We ate here with my celiac son who is quite sensitive to gluten. The servers were very knowledgeable about cross contact. They have a separate fryer for the French fries. The food was amazing and he didn’t have any reactions. We will definitely go back.
Three stars as a rating is required but didn’t eat here because couldn’t. They are gf friendly ONLY if you aren’t sensitive to cross contamination. Offer chips instead of fries but the burgers are just slapped,into a gf bun, with no effort at making them safe for celiacs.Was turned away as they said they couldn’t accommodate celiac. Disappointing since this is listed on this site as celiac friendly. Do appreciate the honesty. Miami airport was impossible to eat at as a celiac. Had to make do with cereal I’d brought and milk from Starbucks.
Rosemarie was very knowledgeable. She is informed and alerted us to gluten preservatives in the organic whipped cream and American cheese. The staff was helpful and accommodating. The dedicated fryer was down, so my daughter was given potato chips instead. She was happy and felt safe eating here.
Updating my previous review as I was able to try this place this time around. As others mention, Rosemarie is very helpful and takes the time to go through the menu and cross off items that are not gluten free. Was very impressed that she took the time given the busy environment. I had a hamburger with GF bun and various sides. Both normal and sweet potato fries are fried in a separate fryer so no issues there. —PREVIOUS REVIEW— Would have loved to try this place, but their posted hours are not correct. Was told they do not open until 7:30AM. Typical for airport restaurant to just do what they want.
The first few times I came here, I had no problems and enjoyed a good GF burger joint. The last two times I've gotten sick. The waiter came out and told me they put my burger/cheese on the wrong bun and were "melting new cheese" to put on the GF bun. I told him that I'm Celiac, and they have to re-make anything that came into contact with the gluten bun. He appeared to understand, but then my burger came out suspiciously quickly for having to be remade. Very disappointing.
Attentive staff - I ordered online delivery and chose fries on the side. The manager called me to warn their fryer is not safe and substituted for something else. So even though I was dissappointed not to get fries I felt good knowing he was looking out. Would try again