Very easy to eat GF here and still have some options! Everything is customizable, which is great for both food allergies and picky eaters. Their fries are my favorite. The servers tend to be informed about GF needs.
GF menu is robust with a wide variety of choices. Server knowledgeable and, best of all, food was ah-mazing.
Great with gluten free including tasty gluten free bun. Be aware the gluten free menu didn't have prices.
Love the chili cheese fries (which are safe as they have a separate gluten free fryer)! The HD Chicken sandwich is also really great on their gluten free bun. This place has a good amount of gluten free options so you can go frequently and mix it up each time by creating your own burger or, if you're like me and have favorites, it's also a good and safe place to go regularly and get basically the same thing each time 😊 I personally find it really nice to have a good local place I can safely eat at regularly.
Great tasting food! One option for a gf bun and it's typical and not soft and doughy, but they have a decent separate GF menu! Otherwise, get your meal as a salad bowl with all the fixings and toppings you can have. A big portion and filling. Not cheap, but food around here is anything but. However, I feel like it's worth it at this restaurant. This is not fast food. But they still are pretty quick. If you're a burger eater, or chicken tender fan (not GF), this is delicious food. Also, kitchen has a dedicated GF area so no chance of cross-contamination. Usually a very busy place. Regular and sweet potato fries are really yummy. Onion strings are to die for. Literally, if you're GF. But ate them once anyway knowing I'd be paying dearly later -.- !! Full bar. Kid friendly with kid-menu. Amazing shakes. Can't go wrong here. Mtn View location is a lot bigger than the Palo Alto one, with better seating areas and indoor temperature way more comfortable. Thumbs up!
Tasty burger. GF bun fell apart as expected, but hey, it's GF bread! I ended up using a fork with much gratitude for a change from "protein style." Use the GF menu to customize your burger. They list the sides which are safe. Burger was very good, fries were ok although others may like this style. Afterwards my villi were happy!
I've eaten here a few times with no problem at all. The burgers are very good (turkey or regular) and the fries are safe, too. Unfortunately, their tater tots aren't for some reason...the wait staff wasn't too clear on why...hopefully they'll add more options to their gluten-free menu at some point!
Pricey but really good burgers with a lot of meat and topping options. They offer a gluten free bun and their fries are cooked in a dedicated fryer.
I have Celiac and eat here frequently without a reaction. Delicious customizable food! Great staff! Make sure to order from the GF pamphlet so you know which items at GF.
Delicious but I got super sick within an hour. The waiter didn’t seem to be paying a lot of attention, I shouldn’t have trusted. I’ll try again if I’m starving but I’d give them a thorough talking to and not trust unless I get full attention
Had a burger on gluten free bun and Rose helped me with GF toppings. Did not get sick. I have celiac.
so happy to find this place! Rosemarie, the hostess, walked me through the menu, crossed off everything I could not eat. they have a separate fryer for French fries and gf buns for burgers.
Knowledgeable staff, great burgers and dedicated fryer. A rare find for airport food!
Staff is knowledgeable. I ordered fries because I know other The Counter spots have a dedicated fryer. But since i wrote “Celiac/gluten allergy” on my order, someone called me and told me their fryer isn’t dedicated because their kitchen is too small at this location. I really appreciated them calling to tell me.
Peggy crossed all the gluten items off the menu for me. I was able to build my burger to my liking. Even the fries were safe.
I have CD. I requested and received the Gluten-free menu. I ordered a GF sandwich and made sure they knew it was the GF version. When I received the sandwich, I asked again if it was GF because it looked like regular bread- The waiter assured me that it was. It was not. I got sick shortly after I began eating. They blamed the business of the restaurant on the kitchen and waiter's error. While they were highly apologetic, what if I had an allergy instead of CD? Never going back.
I’ve eaten here 6 times over last 2 months, and have never had a reaction. I’ve a very, very sensitive Celiac sufferer. GF burgers, buns, fries are all available. Including GF alcoholic beverages, such as angry orchard in bottles. Don’t try Omission Beer (NOT celiac friendly), and I haven’t ordered milk shakes due to possible cross-contamination. Staff is learning about celiac. Many, many options available. Good parking available in garage in back- enjoy!
The gourmet burgers were very delicious. They serve the burgers on GF buns and we shared a GF batch of fifty fifty fries. (Half shoe string fries and half sweet potato fries).
I loved the burger, you can male your own burger with gluten free bread. They also have orchard thieves which is my favorite kind of cider. We paid 38€ for 2 burgers, 3 ciders and sides. 4 stars because they don't have any gluten free dessert (only ice cream but who wants ice cream with this cold?)
Amazing gluten free menu! My Coeliac husband was not unwell after eating here. Server knew exactly what was gf. We didn’t like the drinks we ordered and they kindly swapped FOC. Above and beyond here. Make sure you time your visit before the lunch/dinner rush as it does get busy.
Went here twice while in NY. So happy to have a safe burger and fries! The fries are very thin and very crispy and some of the best fries I have ever had. So nice to be able to build my own burger too with tons of GF options. Great to have the option of a lettuce option as a wrap if you avoid grains. Staff was helpful and knowledgeable both visits. Would for sure go back.
I'm pretty sure they don't even know what gluten is. Also I received an attitude and felt judged for even asking about a gf menu or buns. I have celiacs and felt unwelcome to order anything at all. This restaurant should not be presented as a gf option at all.
I choose this place because they did have a separate gluten free menu along with a build your own burger menu for gluten free, it's one of the few places that had this. my boyfriend got the Mahi Mahi burger, however he was not a fan of the bun, but it wasn't the worst.
Terrible experience. I was very clear about my allergy and my grilled cheese came out on gluten-filled Texas toast. I asked if it was gluten free and the server said "it's just bread and cheese, so yeah". I only knew this was not gf because I had been to a different location before. I said I need gluten free and he was surprised I needed my bread to be gluten free. I am still in shock. When my gluten free grilled cheese came out, it wasn't cooked at all. Just cold cheese on a bun. The sweet potato fries were cold also. This location is an embarrassment to The Counter franchise. The location in NYC has always exceeded my expectations.
Seems like this place has the potential to be safe, but there was a nearby concert this evening and a huge influx of customers trying to eat topped with only three waitstaff...they were overwhelmed. My "gluten free" dish I ordered off the gluten free menu they specifically brought to me came out with the same type of bun the rest of the family got...obviously not gluten free. I sent it back and it came back out just a few minutes later on a gluten free bun...obviously cross contaminated. Unfortunate as we had already waited over a hour for our food.
Hostess extremely knowledgeable on GF options, which are plentiful.
Great knowledge of GF options!! Separate fryer for sweet potato fries were a great surprise!!
11 am - 10 pm
11 am - 10 pm
11 am - 10 pm
11 am - 10 pm
11 am - 11 pm
11 am - 11 pm
11:30 am - 9 pm