The Counter

I dined-in with friends, and asked the server if the sweet potato fries are gluten-free. She confirmed they were, and I happily ordered them, along with a build-a-burger bowl. I appreciate they put my dressing on the side in a cup as requested when our food was served. Before I could eat a sweet potato fry, another woman came to our table and asked if someone has a "wheat allergy". I said I did, and she apologized before saying that while they do have a dedicated gluten-free fryer, it was currently being used for all fried food, as the main fryer was down. And because of this, the fries may be cross-contaminated. I thanked her for letting me know, and she took the fries off the final bill. Sadly they sat in front of me for the rest of the meal, as my friends had ordered their own fries.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Dedicated gluten-free fryer

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dinner
• Good for lunch
• Good selection of healthy options
• Offers outdoor seating

Update: I have experienced gluten contamination here on several occasions since my original review, despite explicitly informing the staff that I am allergic to gluten. (The tip is pre-charged, so there is no incentive for the wait staff to take you seriously. I was once handed a vegan menu and was told repeatedly that “I didn’t need a gluten free menu because vegan and gluten free are basically the same”🙄)

This restaurant used to be very safe until a few months ago… This location no longer even offers the franchise’s official gluten-free menu anymore.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Good

I have eaten here many times in person with no reaction. They have a separate GF menu, but you have to ask for it. GF buns and a usually dedicated fryer. There have been times where the dedicated fryer was not working and they had switched to shared fryer. I recommend only eating her in person so you can communicate allergy needs to the server.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Dedicated gluten-free fryer

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for lunch
• Good selection of healthy options
• Offers outdoor seating

We ordered online. Have eaten at the counter in LA and it is my go to place. When ordering online it does not allow you to order specifically gf meals. I wrote it in the comments box as instructed. I have been sick all night.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for lunch
• Good for takeout
• Offers online ordering

My gluten free fries were put in a to go container directly on top of a regular sandwich for someone else. Discovered that cross contamination when I got home.

They have a good, dedicated gluten free menu.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Very easy to eat GF here and still have some options! Everything is customizable, which is great for both food allergies and picky eaters. Their fries are my favorite (and made in a dedicated fryer). The servers tend to be informed about GF needs. There is a separate GF menu, but I usually just use the regular build your own burger sheet and make a note at the top that I have a gluten allergy. I haven't had any issues, but you do need to know what to avoid (e.g. fried onion strings) to do it this way.

GF menu is robust with a wide variety of choices. Server knowledgeable and, best of all, food was ah-mazing.

Celiac friendly?

Yes

Great with gluten free including tasty gluten free bun. Be aware the gluten free menu didn't have prices.

Love the chili cheese fries (which are safe as they have a separate gluten free fryer)! The HD Chicken sandwich is also really great on their gluten free bun. This place has a good amount of gluten free options so you can go frequently and mix it up each time by creating your own burger or, if you're like me and have favorites, it's also a good and safe place to go regularly and get basically the same thing each time 😊 I personally find it really nice to have a good local place I can safely eat at regularly.

Celiac friendly?

Yes

Great tasting food! One option for a gf bun and it's typical and not soft and doughy, but they have a decent separate GF menu! Otherwise, get your meal as a salad bowl with all the fixings and toppings you can have. A big portion and filling. Not cheap, but food around here is anything but. However, I feel like it's worth it at this restaurant. This is not fast food. But they still are pretty quick. If you're a burger eater, or chicken tender fan (not GF), this is delicious food. Also, kitchen has a dedicated GF area so no chance of cross-contamination. Usually a very busy place. Regular and sweet potato fries are really yummy. Onion strings are to die for. Literally, if you're GF. But ate them once anyway knowing I'd be paying dearly later -.- !! Full bar. Kid friendly with kid-menu. Amazing shakes. Can't go wrong here. Mtn View location is a lot bigger than the Palo Alto one, with better seating areas and indoor temperature way more comfortable. Thumbs up!

Celiac friendly?

Yes

Tasty burger. GF bun fell apart as expected, but hey, it's GF bread! I ended up using a fork with much gratitude for a change from "protein style." Use the GF menu to customize your burger. They list the sides which are safe. Burger was very good, fries were ok although others may like this style. Afterwards my villi were happy!

I've eaten here a few times with no problem at all. The burgers are very good (turkey or regular) and the fries are safe, too. Unfortunately, their tater tots aren't for some reason...the wait staff wasn't too clear on why...hopefully they'll add more options to their gluten-free menu at some point!

Pricey but really good burgers with a lot of meat and topping options. They offer a gluten free bun and their fries are cooked in a dedicated fryer.

I have Celiac and eat here frequently without a reaction. Delicious customizable food! Great staff! Make sure to order from the GF pamphlet so you know which items at GF.

Celiac friendly?

Yes

Great GF menu. Perfect burger!

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Friendly service, great selection of GF options, so yummy! I’ll be thinking of that bison burger for a long time, haha!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Ate the custom burger on lettuce. I chose alfalfa sprouts, cucumbers, tomatoes, hard boiled egg, avocado, bacon, and caesar dressing. Everything was delicious! Bacon was crispy. Caesar dressing came on the side. I mixed it all up like a salad. Yum! The burger was perfect. Sweet potato fries were crunchy on the outside and soft inside with the perfect amount of salt.

Seemed aware of gluten issues. Gave me a gf menu when I walked in. I’m very sensitive celiac and didn’t get sick.

Atmosphere was laid back on a late Saturday afternoon.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Awesome service, gluten free menu, peaceful and nice place, with outdoor seating as well. Gluten free buns and salad bowls. It is great! They understood our allergy restriction and have a great attitude about it 👍🏻

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Really good options for everyone! They are not dedicated GF but they have a separate GF menu and are very accommodating understanding the need for GF meals. Great burgers and fries ❤

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent